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Search: Posts Made By: cwl
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Aug 21, 20, 1:05 pm
Replies: 328
Views: 100,326
Posted By cwl

I can only fathom that Accor class it as a...

I can only fathom that Accor class it as a "membership" rate and therefore under the BRG T & C's they have a get out. I'm not a "hotels.com member" and the rate can be seen publicly but the rate does...
Aug 19, 20, 8:07 am
Replies: 328
Views: 100,326
Posted By cwl

Todays refusal email for CS to a BRG claim: ...

Todays refusal email for CS to a BRG claim:

"Unfortunately the best price guarantee does not apply to your reservation because as the screenshot shows the price offered by hotels.com...
Aug 10, 20, 6:19 am
Replies: 175
Views: 29,648
Posted By cwl

Unhappy Still waiting for a refund to my credit card 107...

Still waiting for a refund to my credit card 107 days after the refund request was submitted following Qatar cancelling the flights.

Goingplacestogether did send me a PM after my last post which I...
Jul 26, 20, 9:20 am
Replies: 582
Views: 82,487
Posted By cwl

A web chat with a live agent just now advised "If...

A web chat with a live agent just now advised "If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date" policy for...
Jul 26, 20, 8:50 am
Replies: 4,784
Views: 574,938
Posted By cwl

Is the Book with Confidence policy for BA holiday...

Is the Book with Confidence policy for BA holiday reservations booked post 11th June to Spain still minimum 3 weeks to claim a voucher or change dates?

The Book with Confidence policy T & C page...
Jul 14, 20, 6:51 am
Replies: 175
Views: 29,648
Posted By cwl

No refund 12 weeks after submitting a Zendesk...

No refund 12 weeks after submitting a Zendesk request (13 weeks after Qatar cancelled the flights). Auto email received from Qatar after 14 days stating could take upto 8 weeks to receive refund....
Jul 12, 20, 11:01 am
Replies: 9
Views: 1,149
Posted By cwl

Both London Airport Sofitels to date have gone...

Both London Airport Sofitels to date have gone with the profit grab option.

Rates unchanged pre and post change in the tax rate although the rate pricing conditions have been amended to reflect...
May 20, 20, 4:09 pm
Replies: 870
Views: 166,214
Posted By cwl

Thank you Goldorak for the clarification, just a...

Thank you Goldorak for the clarification, just a shame the points expiry part of the latest Accor email isn't as generous as the status dispensations.

Hopefully the pandemic situation will have...
May 20, 20, 6:21 am
Replies: 870
Views: 166,214
Posted By cwl

A welcome step by Accor although: Points...

A welcome step by Accor although:

Points Expiration: To provide you ample time to redeem points, the expiration of Rewards points will be paused through December 15, 2020.

Is ambiguous and...
Mar 29, 20, 6:22 am
Replies: 138
Views: 11,888
Posted By cwl

I believe my first BA flight London to Hong Kong...

I believe my first BA flight London to Hong Kong 1975 first time on a 747 back when routing over the Soviet Union and China wasn't an option

Refuelling stops in Bahrain and Bangkok before the then...
Mar 11, 20, 3:13 am
Replies: 132
Views: 40,520
Posted By cwl

Used recently at Sofitel T5, key, room upgrade,...

Used recently at Sofitel T5, key, room upgrade, drinks vouchers and welcome letter waiting at the concierge desk in front and to the left of the main reception. The main problem with the way they've...
Mar 2, 20, 1:29 pm
Replies: 59
Views: 11,787
Posted By cwl

Anyone know the confirmed lounge opening times? ...

Anyone know the confirmed lounge opening times?

I've seen conflicting articles suggesting the lounge closing after the early evening QR947 flight for a short while before reopening about 3 hour...
Mar 2, 20, 1:11 pm
Replies: 274
Views: 77,661
Posted By cwl

They routinely status upgrade one category (can...

They routinely status upgrade one category (can by a double upgrade if that suits the hotel when you check in) although they operate a cut off point on suites where they stop upgrading.

Classic...
Feb 14, 20, 12:28 pm
Replies: 3
Views: 1,297
Posted By cwl

For my stay August 2019: Two sea front rooms...

For my stay August 2019:

Two sea front rooms booked, upgraded on arrival to a two bedroom villa with private pool.

Welcome drink for 4, any outlet anything on drinks menu.

Free soft drink...
Jan 14, 20, 2:55 pm
Replies: 94
Views: 27,258
Posted By cwl

Fairmont.com is now showing availability from 1st...

Fairmont.com is now showing availability from 1st June 2020. Only rack rates loaded.

all.accor.com still not showing any availability.
Jan 11, 20, 11:54 am
Replies: 94
Views: 27,258
Posted By cwl

No certainty but Fairmont twitter is saying March...

No certainty but Fairmont twitter is saying March

https://twitter.com/FairmontHotels/status/1214312473509203968?s=20
Dec 18, 19, 4:07 pm
Replies: 88
Views: 43,710
Posted By cwl

Account regularization = Accor speak for a...

Account regularization = Accor speak for a deduction of points posted in error or Accor believes posted in error.

Sometimes an account regularization occurs with a corresponding credit albeit for...
Dec 12, 19, 3:42 pm
Replies: 0
Views: 769
Posted By cwl

Raffles Jakarta with Raffles Club

Check In Reserved a Artist suite which was confirmed upgraded to Garden Suite on Accor reservation system by hotel hotel 24 hours after booking.Booked airport transfer with hotel concierge, Silver...
Dec 10, 19, 2:36 am
Replies: 12
Views: 1,878
Posted By cwl

Agree with all the above advice and would add: ...

Agree with all the above advice and would add:

If contacting Sofitel Heathrow you need to try and avoid getting a call or emails rerouted to the Arora Hotels centralised back office teams (Sofitel...
Nov 26, 19, 4:56 am
Replies: 15
Views: 2,225
Posted By cwl

Had a 1 hr 15 connection through Doha last night....

Had a 1 hr 15 connection through Doha last night. Arrived exactly on time.

Sufficient time for a trip to the Al Mourjan lounge for a quick drink, freshen up and shave before arriving at my...
Nov 12, 19, 10:23 am
Replies: 72
Views: 11,817
Posted By cwl

So Raffles Istanbul sells a "membership" to...

So Raffles Istanbul sells a "membership" to Raffles Club? Assuming I don't want a temporary membership how much are they claiming a regular membership costs?
Nov 6, 19, 3:03 pm
Replies: 7
Views: 1,600
Posted By cwl

As others have said Accor Le Club can't cope with...

As others have said Accor Le Club can't cope with two stays on the same day. Besides the IT issue the T & C reason Accor seem to rely on is the member must be staying in the property to earn points...
Oct 26, 19, 6:17 am
Replies: 4
Views: 1,162
Posted By cwl

Sorry I don't know how you can do is with a...

Sorry I don't know how you can do is with a departure from AMS.

With UK departures Qatar options are offered automatically for Thai non BKK destinations. As an example Qatar flights are also...
Oct 25, 19, 5:51 pm
Replies: 4
Views: 1,162
Posted By cwl

You can do part of what you want to do but it...

You can do part of what you want to do but it depends on the BA - Qatar joint venture

Yes you can book Qatar flights via the BA website provided that it is a codeshare flight with BA flight number...
Oct 15, 19, 10:09 am
Replies: 237
Views: 99,806
Posted By cwl

Thank you for the recommendations.

Thank you for the recommendations.
Showing results 1 to 25 of 384
 

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