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Jan 29, 16, 8:20 am
Replies: 698
Views: 205,644
Posted By mkr

The terms of the offer on United.com SPECIFICALLY...

The terms of the offer on United.com SPECIFICALLY STATE that to get this offer, one must be booking it through the UA website. This way there will be a record in your reservations in your account.
...
Jan 29, 16, 6:52 am
Replies: 1,050
Views: 188,259
Posted By mkr

I agree. As I pointed out in post #152 upthread,...

I agree. As I pointed out in post #152 upthread, someone will need to count the number of 1Ks & GSs in advance of a flight and order extra food accordingly. They likely won't be able to perfectly...
Jan 29, 16, 5:41 am
Replies: 337
Views: 70,808
Posted By mkr

TravelTheWorld66, The UA Marketing...

TravelTheWorld66,

The UA Marketing Department could easily use your endorsements. Congratulations on your enjoyment in flying UA so far. It sounds like you have really noticed some of the things...
Jan 29, 16, 1:20 am
Replies: 22
Views: 3,250
Posted By mkr

I agree. One can change the email subscriptions...

I agree. One can change the email subscriptions in the profile in one's account on the website.
Jan 29, 16, 12:21 am
Replies: 41
Views: 4,177
Posted By mkr

If one is at least a Premier Platinum MP member,...

If one is at least a Premier Platinum MP member, there is no change fee.

If your status is lower, UA either did you a favor even though no travel waiver yet, or they made a mistake. Anyway, good...
Jan 28, 16, 6:55 pm
Replies: 600
Views: 65,156
Posted By mkr

Duplicate card is posted in your MP account. ...

Duplicate card is posted in your MP account. Just log in and show your acct to rep. at lounge.
Jan 28, 16, 2:21 pm
Replies: 41
Views: 4,177
Posted By mkr

Oh, I am really encouraged by the response this...

Oh, I am really encouraged by the response this thread has generated. UAInsider are you taking notes?

We all want UA to improve. People, please, don't just read this thread, but respond. ...
Jan 28, 16, 7:03 am
Replies: 343
Views: 51,514
Posted By mkr

Hertz seems to be slow depositing bonus miles. I...

Hertz seems to be slow depositing bonus miles. I had a rental Dec. 31. 500 miles deposited with MP within a few days. 1K bonus just deposited yesterday. No 1500 mile bonus deposited yet. I guess...
Jan 28, 16, 2:47 am
Replies: 20
Views: 2,551
Posted By mkr

The OP said nothing about 2 on the PNR, another...

The OP said nothing about 2 on the PNR, another poster used this as an example.

Someone kindly correct me if I am wrong. I believe the reason people choose to not split is that in the case of...
Jan 27, 16, 8:59 pm
Replies: 1,050
Views: 188,259
Posted By mkr

So now FAs are deciding when a UA policy will...

So now FAs are deciding when a UA policy will begin?
Wow, UA really has communication problems. It is clearly stated under Premier benefits on the UA website that this policy is already in place. ...
Jan 27, 16, 3:18 pm
Replies: 214
Views: 33,524
Posted By mkr

Comments in the past from UA indicate that...

Comments in the past from UA indicate that response time varies, based upon workload and complexity of issue. They shoot for 24-48 hours.
Jan 27, 16, 3:08 pm
Replies: 41
Views: 4,177
Posted By mkr

The article cites that UA is last among legacy...

The article cites that UA is last among legacy carriers in customer satisfaction. It is that fact that gives impetus to Oscar admitting in his video that UA has fallen short and promising more...
Jan 27, 16, 10:47 am
Replies: 1,050
Views: 188,259
Posted By mkr

Chukiecjz, Sounds like a lazy FA. That flight...

Chukiecjz,
Sounds like a lazy FA. That flight is an hour, ample time for service.

We get service on UAX from AUS-IAH, about 3/4 the distance of your flight.
Jan 27, 16, 9:58 am
Replies: 41
Views: 4,177
Posted By mkr

You are correct, most of the comments following...

You are correct, most of the comments following the article are negative. It is precisely those interactions with customers that Oscar is trying to improve. But it takes more than him. The...
Jan 27, 16, 9:08 am
Replies: 1,050
Views: 188,259
Posted By mkr

Bistro on Board includes the 1/2 chicken wrap,...

Bistro on Board includes the 1/2 chicken wrap, sandwich, or bowl of stew. Tapas is a snack.
Jan 27, 16, 7:52 am
Replies: 17
Views: 2,556
Posted By mkr

OK, Will UA start requiring a doctor's certified...

OK, Will UA start requiring a doctor's certified note to prove pregnancy? Fat chance on a doctor having time to give one a timely note? Maybe a video of the delivery will prove one's claim?:rolleyes:
Jan 27, 16, 7:10 am
Replies: 24
Views: 3,486
Posted By mkr

While Googling for the WSJ article, I found an...

While Googling for the WSJ article, I found an article in Morningstar that goes into more discussion. I do not have time to add the link.

Would someone else kindly do so?
Jan 27, 16, 6:55 am
Replies: 24
Views: 3,486
Posted By mkr

I was just about to start a thread on this. I...

I was just about to start a thread on this. I wonder how much clout they will have with the Board, and will they have enough influence to change the new direction under Oscar?

This article is pay...
Jan 27, 16, 6:45 am
Replies: 41
Views: 4,177
Posted By mkr

How UA is making a customer service comeback [Article: 24 January, 2016]

Interesting article from 1/24...Huffington Post
article gives some focus for improvement in UA customer service going forward and gives a few examples.

Comments on article?
...
Jan 27, 16, 12:50 am
Replies: 98
Views: 11,077
Posted By mkr

Here is a novel solution: Instead of offering...

Here is a novel solution:
Instead of offering kettles TODs, offer a reduced price add-on to their ticket that allows them get off the flight when they reach their destination.:rolleyes:
Jan 27, 16, 12:28 am
Replies: 20
Views: 2,551
Posted By mkr

Good for you. I hope you get an upgrade. Let us...

Good for you. I hope you get an upgrade. Let us know.

In reply to your question about Silvers:
It is possible that there just are not any on your flight.
Maybe less people these days seek...
Jan 27, 16, 12:19 am
Replies: 478
Views: 50,203
Posted By mkr

Good news. What are you going to do about the...

Good news.
What are you going to do about the free hotel room UA is supposed to pay for you?
Jan 26, 16, 6:52 pm
Replies: 478
Views: 50,203
Posted By mkr

Thanks for the update EWR764. I checked Flight...

Thanks for the update EWR764. I checked Flight Aware for tomorrow for EWR and only 1 flight is listed as cancelled. So it appears UA is pretty much back on schedule.

Now, what did they learn and...
Jan 26, 16, 3:31 pm
Replies: 321
Views: 38,438
Posted By mkr

I guess I was very lucky during the storm waiver...

I guess I was very lucky during the storm waiver window. Each time I called 1K line, I got through to an agent within 5 minutes.

I had my preferred options for changes already planned and the...
Jan 26, 16, 2:54 pm
Replies: 445
Views: 56,116
Posted By mkr

Yes, they removed the reference to Jan 1, 2015-...

Yes, they removed the reference to Jan 1, 2015- Dec. 31, 2015 in the section quoted above.

Later below in discussing Premier membership period, they also removed any language referring to 2015. ...
Showing results 1 to 25 of 1000
 

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