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Apr 11, 21, 5:59 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hello there, we have replied to your private...

Hello there, we have replied to your private message. Please have a look. Thank you. *Yaz
Apr 8, 21, 6:29 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there onlysuites, please drop us a Private...

Hi there onlysuites, please drop us a Private Message with your booking details in order for us to check this for you. Alternatively, for a more urgent assistance, you may reach our Loyalty Team...
Apr 6, 21, 7:17 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi again Elventhor, we apologise for not having...

Hi again Elventhor, we apologise for not having been able to get back to you with an update as of yet. We would like to also assure you that we are chasing your refund on your behalf. As soon as we...
Mar 16, 21, 1:07 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, we are sorry about the delay in getting...

Hi there, we are sorry about the delay in getting back to you, as our Refunds Team is experiencing a high volume of queries. We assure you that we have chased this matter on your behalf and will send...
Mar 16, 21, 12:58 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hello there, kindly bear in mind that as per our...

Hello there, kindly bear in mind that as per our current commercial waiver policy, you must rebook before 30 September 2021. Therefore, in case you were to rebook to fly in December, using your...
Mar 6, 21, 4:28 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Mimi, our current Covid waiver policy applies...

Hi Mimi, our current Covid waiver policy applies for travel before 30 September 2021. Tickets issued for travel after that date will fall under our regular commercial policy and any rebooking/refund...
Feb 17, 21, 11:55 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hello Zac. In general, the minimal Tier...

Hello Zac.

In general, the minimal Tier Miles requirement for status renewal has been reduced to 80% until 30 June 2021.
Guest Miles though, validity varies based on tier level. If you pm us...
Feb 12, 21, 5:22 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi There, the policy you see online is only...

Hi There, the policy you see online is only applicable on tickets issued for travel until 30 June 2021. For travel booked after this date, the terms and conditions of the fare you purchase will...
Feb 11, 21, 9:40 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, I am sorry for this delay. We are...

Hi there, I am sorry for this delay. We are following up with the team and will get back to you a soon as we receive an update from the team. Thanks. *Vio
Jan 24, 21, 1:28 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there. We apologise for the delay. We have...

Hi there. We apologise for the delay. We have sent an email to the concerned department, and we will get back to you as soon as possible. *Mona


Status update: Nothing to update after a couple of...
Jan 13, 21, 10:51 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Lizie, you will be informed of any such...

Hi Lizie, you will be informed of any such promotions via the email address registered in your account. *Max
Jan 8, 21, 1:20 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Zac, yes, this promotion ran until 31...

Hi Zac, yes, this promotion ran until 31 December. Keep an eye on etihadguest.com and your email for similar ones in the future. *Max
Jan 2, 21, 5:28 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, I'm sorry, but we are still unable to...

Hi there, I'm sorry, but we are still unable to locate your details. Appreciate if you can provide us more information via PM so we can assist you. Thanks. *Vio
Jan 1, 21, 5:28 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, I'm unable to locate your details. If...

Hi there, I'm unable to locate your details. If you let us know more via pm, I'd be happy to help. Thank you. *Ari
Dec 31, 20, 2:10 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hello there, sounds like something we need to...

Hello there, sounds like something we need to look into. Please send us your booking reference via private message, and we will look into it. You can also message us via our channels in Facebook or...
Dec 29, 20, 1:46 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hello there, we are sorry to hear this. We have...

Hello there, we are sorry to hear this. We have requested our team to contact you, they will get in touch with you shortly. Thank you for your patience. *Yaz
Dec 18, 20, 3:15 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Libuser, unfortunately the First Class lounge...

Hi Libuser, unfortunately the First Class lounge in AUH is not yet operational. However, the Business Class lounge in T3 is open and accessible. The team are working with the authorities to open more...
Dec 17, 20, 3:29 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Pagotto, the test must be done no more than 48...

Hi Pagotto, the test must be done no more than 48 hours before you cross over into Abu Dhabi. The same test can be used to board the flight as well. Thanks. *Vio
Dec 16, 20, 3:05 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Pagotto. You should cross the border between...

Hi Pagotto. You should cross the border between Dubai and Abu Dhabi, within 48 hours from the moment the test was carried out. *Mona




Hi - hoping you could help with this question. I have a...
Dec 15, 20, 3:34 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there. Could you please send us your booking...

Hi there. Could you please send us your booking reference number via a Private Message, so we can look into this for you? *Mona






Thank you. But that would not work for folks with...
Dec 13, 20, 7:13 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, we are using Plaza Premium Lounge...

Hi there, we are using Plaza Premium Lounge Domestic by gate #B23. *Zoe
Dec 4, 20, 1:55 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi there, our current policy covers travel until...

Hi there, our current policy covers travel until 31 March 2021. Please get in touch with us closer to departure via our contact centre or any of our Social Media channels for future updates on the...
Dec 1, 20, 5:09 am
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

That's perfect, Zac, glad this was resolved....

That's perfect, Zac, glad this was resolved. Thanks for keeping us updated.*Vio
Nov 29, 20, 10:33 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Zac, Thank you for raising this to us, to make...

Hi Zac, Thank you for raising this to us, to make this clear, the Pure health is an independent entity from us, so you have to get in touch with them to address your suggestions. I visited the web...
Nov 29, 20, 10:28 pm
Replies: 1,772
Views: 221,503
Posted By EtihadHelp

Hi Zac, Thank you for raising this to us, to make...

Hi Zac, Thank you for raising this to us, to make this clear, the Pure health is an independent entity from us, so you have to get in touch with them to address your suggestions. I visited the web...
Showing results 1 to 25 of 1000
 

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