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Search: Posts Made By: RealHJ
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Jun 9, 20, 11:48 am
Replies: 47
Views: 2,950
Posted By RealHJ

Correct. Bonvoy Program, Customer...

Correct.



Bonvoy Program, Customer Service, Reservations. I've talked to them all. Each time I gave them the hotel management direct number and e-mail so they can call to verify that the hotel...
Jun 8, 20, 7:25 pm
Replies: 47
Views: 2,950
Posted By RealHJ

That is not how the FN certs work. You cannot...

That is not how the FN certs work. You cannot have an FN cert cover 35K (or 50K) pts and pay the remainder by points. It's all or nothing. If hotel rate is higher than the FN cert, the cert is...
Jun 8, 20, 6:25 pm
Replies: 47
Views: 2,950
Posted By RealHJ

No one is required to do anything, no - it's a...

No one is required to do anything, no - it's a free country, of course. But, there are certain norms. The concept of "rain check," that if you can't honor something at the original time, that you'll...
Jun 5, 20, 7:44 pm
Replies: 47
Views: 2,950
Posted By RealHJ

The reservation has come and gone. For over a...

The reservation has come and gone. For over a month I tried to get it changed to later dates well before its start date, but by now it's come and gone... part of me suspects Marriott just wanted to...
Jun 5, 20, 4:38 pm
Replies: 47
Views: 2,950
Posted By RealHJ

You wouldn't have written down the system where,...

You wouldn't have written down the system where, and the steps how, they can do that, would you?

I'm asking, as for certain airlines I have a few pages of notes and will occasionally have to talk...
Jun 5, 20, 3:43 pm
Replies: 47
Views: 2,950
Posted By RealHJ

(bolding mine) If it were that simple, there...

(bolding mine)

If it were that simple, there never would have been an issue. As per Marriott policy and how the access is granted, the hotel has no access to make any changes to existing [award]...
Jun 5, 20, 1:40 pm
Replies: 47
Views: 2,950
Posted By RealHJ

If only there was a low rate. Cash rates now are...

If only there was a low rate. Cash rates now are as high as, if not higher, than it was before the pandemic. At least here. I think it's probably operating costs influenced (reopening is not cheap).
Jun 5, 20, 1:30 pm
Replies: 47
Views: 2,950
Posted By RealHJ

The hotel did offer that (as I said, they really...

The hotel did offer that (as I said, they really are upstanding and genuinely helpful - which makes me want to support them by staying there when they reopen all the more). Unfortunately, that's not...
Jun 5, 20, 12:51 pm
Replies: 47
Views: 2,950
Posted By RealHJ

That is exactly what I've been asking, as the...

That is exactly what I've been asking, as the most logical way to easily and quick resolve this. I specifically asked them to keep the current (useless) reservation and its closed out certs, just...
Jun 5, 20, 12:53 am
Replies: 47
Views: 2,950
Posted By RealHJ

Marriott Refusing to Rebook Prepaid Closed Hotel for Over a Month

Does anyone here have an actual contact at Marriott who has access to the "bonvoy"/reservations system and is able to edit a reservation or make a new one?

I've exchanged 50+ e-mails, called...
May 11, 20, 6:26 pm
Replies: 988
Views: 143,854
Posted By RealHJ

OP should submit the United online refund request...

OP should submit the United online refund request form. Even if you don't get it as a refund to the card, you may get your award redeposit fee credited back in the form of a United certificate....
May 3, 20, 8:29 pm
Replies: 13
Views: 1,422
Posted By RealHJ

I presume that is in Y. Even though the flight is...

I presume that is in Y. Even though the flight is not too long, it's a long way to get to SCL, the arrival/departure times are horrible, and delays are not uncommon. This is a rare case where paying...
May 3, 20, 6:27 pm
Replies: 13
Views: 1,422
Posted By RealHJ

Yes, that is why I said that it was almost never...

Yes, that is why I said that it was almost never available. I was able to book award flight (Y, of course; J on the 787 I've never seen available, at least using any other airline program other than...
May 2, 20, 5:56 pm
Replies: 13
Views: 1,422
Posted By RealHJ

IPC was practically never bookable using OW miles...

IPC was practically never bookable using OW miles for decades (never in J, and very, very rarely in Y, only if booked full 331 days out during off-peak there was a slight chance of availability). Not...
Apr 23, 20, 1:45 pm
Replies: 1,311
Views: 411,019
Posted By RealHJ

Indeed, you are very right. KE now appears to...

Indeed, you are very right. KE now appears to release 2 seats in O, and more than 2 in X (it used to be 1O/2X). Furthermore, previously blocked flights from SkyTeam award redemption (like HNL-ICN)...
Apr 17, 20, 2:52 pm
Replies: 5
Views: 985
Posted By RealHJ

Sadly, all the advice to offer you is to HUACA....

Sadly, all the advice to offer you is to HUACA. Hang up and call again.

You can also try asking for Global Ticketing Support. That may get you through to a marginally more knowledgeable agent.
Apr 17, 20, 12:51 pm
Replies: 1,311
Views: 411,019
Posted By RealHJ

Well done finding it! :) I hope that it helps. ...

Well done finding it! :)
I hope that it helps.

Sorry, I should have kept track of the post myself (now I have saved it for future reference, when someone else asks). I knew it was there (a few...
Apr 16, 20, 1:25 pm
Replies: 1,311
Views: 411,019
Posted By RealHJ

DL agents don't know how to use their very buggy...

DL agents don't know how to use their very buggy system. You need to walk them through it how to do it. They need to go to SkyMiles direct access, search using a specific non-default option, specify...
Apr 16, 20, 1:19 pm
Replies: 59
Views: 12,203
Posted By RealHJ

LA PPT-IPC is a great flight (horrible schedule,...

LA PPT-IPC is a great flight (horrible schedule, though) to fly on LA's fantastic 787 - one of the best J seats and service of any airline, super spacious. But, never available as a OW award flight,...
Apr 16, 20, 1:10 pm
Replies: 59
Views: 12,203
Posted By RealHJ

I think that every airline is capable of running...

I think that every airline is capable of running a lot of charter flights right now - and would do anything to get the business. HA most certainly. Keep in mind that Hawaii has had a de facto air...
Apr 15, 20, 7:50 pm
Replies: 59
Views: 12,203
Posted By RealHJ

Just take the HA regular scheduled flight PPT-HNL...

Just take the HA regular scheduled flight PPT-HNL (well, in the future when PPT is open again). Better and more comfortable A330 aircraft from HA than the 767 DL flew on it anyway.

Speaking of HA,...
Mar 25, 20, 4:59 pm
Replies: 988
Views: 143,854
Posted By RealHJ

A tale of caution to others trying to cancel...

A tale of caution to others trying to cancel award reservations. Do not go for the cancel flight without redeposit option. It is impossible to use that "combo" voucher of miles and $ online -...
Mar 25, 20, 2:50 pm
Replies: 988
Views: 143,854
Posted By RealHJ

I see. Wow, so it really is like that (BA also...

I see. Wow, so it really is like that (BA also has something similar, claiming to issue a voucher for miles and $ and otherwise insisting to charge the, at least more reasonable, $50 redeposit fee)....
Mar 25, 20, 2:07 pm
Replies: 988
Views: 143,854
Posted By RealHJ

I searched this thread but didn't find a clear...

I searched this thread but didn't find a clear answer to this.

Is there any way (other than calling and likely being on hold forever) to get an award redeposited without the $125 award redeposit...
Mar 13, 20, 11:57 pm
Replies: 1,921
Views: 314,770
Posted By RealHJ

Issue date is the date the ticket was issued. Not...

Issue date is the date the ticket was issued. Not when it was cancelled. Issue date cannot be changed.
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