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Search: Posts Made By: bedelman
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Today, 2:17 am
Replies: 1
Views: 158
Posted By bedelman

complicated cancellation - back half of rt; infant turning 2; redemption ticket

I'm looking at an unusual covid cancellation that raises three separate challenges. Basic situation is simple enough -- passenger had a ticket, Emirates suspended the route due to covid concerns,...
Jul 21, 20, 2:31 am
Replies: 5
Views: 469
Posted By bedelman

Sounds like you had an involuntary change. So...

Sounds like you had an involuntary change. So you are entitled to a full refund. You should have been offered the chance to approve the proposed new flight. If you were offered no such opportunity...
Jul 17, 20, 2:46 pm
Replies: 911
Views: 108,874
Posted By bedelman

Jeffrey, I read your complaint and Air Canada's...

Jeffrey, I read your complaint and Air Canada's answer. Your complaint clearly specifies the date on which you purchased your ticket (your paragraph 3). Yet Air Canada seems to ignore that date and...
Jul 8, 20, 2:58 am
Replies: 12
Views: 924
Posted By bedelman

Does your eticket confirmation email specify a...

Does your eticket confirmation email specify a baggage allowance? Surely you are entitled to at least whatever it says (though it could be wrong, to your detriment, in which case you would be...
Jul 8, 20, 2:49 am
Replies: 4
Views: 305
Posted By bedelman

I once faced an involuntary refund on a...

I once faced an involuntary refund on a partially-used ticket. Airline staff wanted to charge point-to-point fares for the portion flown, which of course left nothing to refund. I complained to...
Jul 7, 20, 3:07 am
Replies: 44
Views: 10,572
Posted By bedelman

Seattle? Daily Emirates service, widely used by...

Seattle? Daily Emirates service, widely used by folks in tech to get to India. I would think good yields and solid premium demand.
Jul 3, 20, 1:29 pm
Replies: 2,931
Views: 379,134
Posted By bedelman

Agree that under an involuntary refund, a one-way...

Agree that under an involuntary refund, a one-way should be priced as a half-roundtrip. I faced this issue with another carrier some years ago, and in the face of their protestations, got DOT...
Jun 30, 20, 3:48 pm
Replies: 911
Views: 108,874
Posted By bedelman

Sure. But longstanding principles of contract...

Sure. But longstanding principles of contract law call into question a seller's ability to change the terms of a contract a buyer has already entered into. (Intuitive!) Also DOT has advised that...
Jun 29, 20, 2:10 pm
Replies: 911
Views: 108,874
Posted By bedelman

strickerj, I suspect you are almost alone in your...

strickerj, I suspect you are almost alone in your care in reviewing these historic tariffs. Surely a passenger is entitled to the benefit of the tariff in effect as of the date of ticket purchase --...
Jun 28, 20, 2:00 am
Replies: 1,182
Views: 506,553
Posted By bedelman

Canadou, it sounds like your eticket hasn't been...

Canadou, it sounds like your eticket hasn't been reissued and that's why your ticket still specifies the coach baggage allowance. I agree that AA may not reticket for a Businessextraa upgrade --...
Jun 27, 20, 11:34 pm
Replies: 911
Views: 108,874
Posted By bedelman

Lurker, the plain language of DOT guidance says...

Lurker, the plain language of DOT guidance says you should get a full refund to original form of payment. Longstanding practice by AC and others is in accord -- and past practice can be evidence of...
Jun 27, 20, 11:31 pm
Replies: 1,182
Views: 506,553
Posted By bedelman

When your eticket reissues and you receive an...

When your eticket reissues and you receive an eticket confirmation email, you might double-check its baggage allowance and even post it here for others in a similar situation. Incidentally, I have...
Jun 26, 20, 11:46 pm
Replies: 1,182
Views: 506,553
Posted By bedelman

When your JFK-LHR upgrade was processed, AA...

When your JFK-LHR upgrade was processed, AA should have provided you with a new eticket confirmation email with a new Baggage Information section. Did you receive that? What does it say about your...
Jun 26, 20, 3:29 pm
Replies: 911
Views: 108,874
Posted By bedelman

I took a few minutes to reread the relevant...

I took a few minutes to reread the relevant sections of the Air Canada International Tariff (https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/International_Tariff_en.pdf). Air...
Jun 25, 20, 2:29 pm
Replies: 911
Views: 108,874
Posted By bedelman

My airfare/consumer page...

My airfare/consumer page (http://www.benedelman.org/airfare-advertising/) tracks time to resolution for the complaints I filed and a few others. See right-most column. The shortest delay from...
Jun 23, 20, 2:34 am
Replies: 911
Views: 108,874
Posted By bedelman

I agree. I can think of some specific reasons...

I agree. I can think of some specific reasons why an attorney might not use the full time granted, but default is to use it. Here, AC benefits from delay -- each day means that much longer until...
Jun 20, 20, 3:09 am
Replies: 911
Views: 108,874
Posted By bedelman

Extensions are usually routine in passengers'...

Extensions are usually routine in passengers' formal complaints against airlines. That said, this issue does seem both glaring (should come as no surprise to any AC attorney) and relatively...
Jun 20, 20, 3:01 am
Replies: 63
Views: 8,549
Posted By bedelman

That file is 880 pages long. Eight hundred and...

That file is 880 pages long. Eight hundred and eighty.

Can you cite a specific page or a specific section?

(Recall, the question was whether Visa rules allow a merchant to collect a debt in...
Replies: 502
Views: 70,471
Posted By bedelman

Well, page 28 says the insurance covers "the...

Well, page 28 says the insurance covers "the portion of your travel arrangements ... that are non-refundable and non-transferable to another date." If an airline is willing to provide a voucher for...
Replies: 502
Views: 70,471
Posted By bedelman

What do your Global Excel terms say about...

What do your Global Excel terms say about vouchers/credits? Anything? My starting point would be that if this is a covered claim (this cancellation among the reasons covered by your policy), only a...
Jun 17, 20, 2:03 am
Replies: 2,931
Views: 379,134
Posted By bedelman

Are you sure? See 14 CFR 302.7...

Are you sure? See 14 CFR 302.7 (https://www.law.cornell.edu/cfr/text/14/302.7)(b) (emphasis added):

Fact is, if United had timely submitted its updated agent for service of process -- as required...
Jun 12, 20, 3:43 am
Replies: 7
Views: 1,232
Posted By bedelman

I'm sorry to hear about your cancellation, and...

I'm sorry to hear about your cancellation, and disappointed that the inexplicable absence of AA's tariff further impedes resolution of your problem.

I asked an AA attorney about the disappeared...
Jun 11, 20, 11:48 pm
Replies: 209
Views: 25,197
Posted By bedelman

I agree, kiwicyclo, that point of sale is a...

I agree, kiwicyclo, that point of sale is a nonissue. DOT rules typically apply to flights to/from the US. Occasionally DOT will discuss rules that differ, say, for flights to the US versus from...
Replies: 865
Views: 126,501
Posted By bedelman

Could be an error by DOT. Even in the best of...

Could be an error by DOT. Even in the best of times, DOT staff sometimes make errors. These are not the best of times -- unprecedented complaint volume to DOT, I'm sure difficult for their staff,...
Jun 11, 20, 9:34 am
Replies: 209
Views: 25,197
Posted By bedelman

I may be the passenger whose formal complaints...

I may be the passenger whose formal complaints (and formal complaint instructions) sparked the recent interest in formal complaints. I share your view, that on the whole it is preferable for a...
Showing results 1 to 25 of 1000
 

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