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Search: Posts Made By: montezume
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Oct 24, 20, 7:55 am
Replies: 701
Views: 102,280
Posted By montezume

Got my refund last night.

Got my refund last night.
Oct 18, 20, 6:17 am
Replies: 701
Views: 102,280
Posted By montezume

Called today to request a refund for cancelled...

Called today to request a refund for cancelled JNB flights in November. I will update when the refund hits my account. Hopefully it's faster than a few months
Jun 14, 20, 2:56 pm
Replies: 2,185
Views: 309,499
Posted By montezume

Yes, I got an email saying my flights were...

Yes, I got an email saying my flights were cancelled, and then I couldn't even access the booking through manage my booking.
Jun 14, 20, 11:54 am
Replies: 2,185
Views: 309,499
Posted By montezume

Got through after ~10 hours of waiting on...

Got through after ~10 hours of waiting on iMessage. Agent rebooked me BUD - AMS - YVR RT (avoiding SEA) in September. I figured I have a better chance of these flights not being cancelled if I avoid...
Apr 29, 20, 9:16 am
Replies: 701
Views: 102,280
Posted By montezume

Were your flights cancelled?

Were your flights cancelled?
Replies: 1,045
Views: 142,962
Posted By montezume

Yes, in this case, you are best off waiting and...

Yes, in this case, you are best off waiting and hoping for a cancellation. With that many segments involved, you will probably get lucky.
Replies: 1,045
Views: 142,962
Posted By montezume

Sure, but your question was about changing your...

Sure, but your question was about changing your flight, not refunding it? If you want a refund, then ask for a refund, not a change of destination?
Replies: 1,045
Views: 142,962
Posted By montezume

Try calling the First class line. If they refuse,...

Try calling the First class line. If they refuse, try calling another time. I think the name of the game is just to keep trying until you get an agent who will help. That and wait until your flight...
Replies: 1,045
Views: 142,962
Posted By montezume

Thanks to oliver2002...

Thanks to oliver2002 (https://www.flyertalk.com/forum/members/oliver2002.html) for his patience and explanations. I was able get my ticket reissued to later dates free of charge, to another date with...
Replies: 1,045
Views: 142,962
Posted By montezume

Sorry, I find the document confusing. I'm a...

Sorry, I find the document confusing. I'm a programmer, not a travel agent :cool:. "If there is no space in A" -> you mean no space in A on the date (any date?) that I give the agent? Or within 3...
Replies: 1,045
Views: 142,962
Posted By montezume

Ah, I reread it. This looks pretty cut and dry...

Ah, I reread it. This looks pretty cut and dry then. The 3 day difference only applies if there is no space in the A bucket? It doesn't specifically say there that there is no fare difference...
Replies: 1,045
Views: 142,962
Posted By montezume

Do you have some sort of proof of this policy I...

Do you have some sort of proof of this policy I can quote to the agent?
Replies: 1,045
Views: 142,962
Posted By montezume

Is it possible to call First Class hotline when...

Is it possible to call First Class hotline when you have only LX flights in your booking?
Replies: 1,045
Views: 142,962
Posted By montezume

Really? I was told last night that they were...

Really? I was told last night that they were accepting no more refunds, and to call back at a later date (she refused to define what a later date meant) to request a refund.
Apr 4, 20, 7:43 am
Replies: 701
Views: 102,280
Posted By montezume

I tried to make a change for my cancelled flight...

I tried to make a change for my cancelled flight booking class A -> A and the agent said changes are only allowed if you pay the fare difference, in my case around 2000EUR
Replies: 1,045
Views: 142,962
Posted By montezume

If these vouchers were more like Deutsch Bahn...

If these vouchers were more like Deutsch Bahn vouchers, I wouldn't mind. When I use a gift card / voucher with DB, I can use it as a form of payment on the website or app (instead of a CC), and they...
Replies: 1,045
Views: 142,962
Posted By montezume

Yet LH is allowing some customers to change from...

Yet LH is allowing some customers to change from booking class to booking class without paying fare difference. I guess different rules for Senators than for the rest of us?
...
Replies: 1,045
Views: 142,962
Posted By montezume

Original flights were ~2000 EUR a passenger,...

Original flights were ~2000 EUR a passenger, cheapest ones we could find were ~3150 a passenger. I rounded down, even after Frau Helga's generous offer ;)
Replies: 1,045
Views: 142,962
Posted By montezume

I called LX to rebook flights. I booked A class...

I called LX to rebook flights. I booked A class tickets during the last companion sale. Agent told me paying fare difference is mandatory. In my case, around 2000 euros. No budging.
Replies: 2,394
Views: 507,246
Posted By montezume

Hi Jens, Thanks for taking part in this...

Hi Jens,

Thanks for taking part in this community and for answering our questions. I booked two A class (First) tickets from AMS to JNB via ZRH during the last companion sale. My outbound flight...
Apr 2, 20, 6:59 am
Replies: 701
Views: 102,280
Posted By montezume

What happens if I rebook for a cheaper option? ...

What happens if I rebook for a cheaper option?

Right now there are no sales on F tickets. I booked a companion F ticket for ~2000EUR each. What happens if I rebook to a J ticket for 1000EUR each....
Mar 28, 20, 5:08 am
Replies: 701
Views: 102,280
Posted By montezume

They have had that language for a few days now,...

They have had that language for a few days now, and are still charging fare diff. The "or similar" part seems to apply to fare diff..
Mar 22, 20, 12:36 pm
Replies: 19
Views: 8,241
Posted By montezume

It's too risky, if your flights get cancelled,...

It's too risky, if your flights get cancelled, you will just end up with 1000EUR in monopoly money.
Mar 22, 20, 7:04 am
Replies: 701
Views: 102,280
Posted By montezume

There's very little difference between not...

There's very little difference between not offering refunds, and the refund service being not available for an indeterminate amount of time. See my communication with LX on twitter here. It's in...
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