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Search: Posts Made By: mmcdowell
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Forum: Travel Tools
Aug 18, 19, 11:52 pm
Replies: 4
Views: 3,936
Posted By mmcdowell

CashSwap Update

Thanks for the feedback, harsh as it may be. I will definitely admit that the app needs work and yes, we are working on it. A new version will be coming in the next few months. If you are willing to...
Jun 19, 19, 10:33 am
Replies: 5
Views: 1,719
Posted By mmcdowell

If you want to see what I'm up to, check out this...

If you want to see what I'm up to, check out this post from the Travel Buzz forum (https://www.flyertalk.com/forum/travelbuzz/1974719-free-airport-currency-conversion.html).
...
Forum: Travel Tools
Jun 19, 19, 10:06 am
Replies: 4
Views: 3,936
Posted By mmcdowell

Free Airport Currency Conversion

Some of you might recognize me from the Hertz forum where I was the company rep on Flyertalk for the last 10 years. I recently discovered and promptly joined up with the team at CashSwap. It's like...
Mar 17, 19, 8:13 pm
Replies: 5
Views: 1,719
Posted By mmcdowell

Cool Good-bye and Good Luck Hertz Customers!

To all the Hertz customers I've helped out over the last 10 years,

I just want to say that it's been my pleasure to do whatever I could to help out those times when you had trouble finding someone...
Nov 13, 17, 2:57 pm
Replies: 2
Views: 673
Posted By mmcdowell

Hi, JBG89. You remember that Seinfeld bit...

Hi, JBG89.

You remember that Seinfeld bit about Jerry going to the car rental place and they've run out of cars? People who make bookings but then don't show up are what causes this scenario. All...
Feb 13, 17, 2:42 pm
Replies: 30
Views: 57,377
Posted By mmcdowell

FirstInFlight, I'm sorry to hear that the...

FirstInFlight,

I'm sorry to hear that the there was an issue. If you private message me your details I'll do my best to get this sorted out for you.

Also, just an FYI for all that Terry Graham...
Sep 27, 16, 3:15 pm
Replies: 777
Views: 367,698
Posted By mmcdowell

I tracked down the hertz.com info about this for...

I tracked down the hertz.com info about this for you.

Hertz Ultimate Choice (https://www.hertz.com/rentacar/productservice/index.jsp?targetPage=hertz_ultimate_choice.jsp)

There is even a sample...
Aug 29, 16, 12:12 pm
Replies: 2
Views: 2,410
Posted By mmcdowell

You probably aren't going to be successful as you...

You probably aren't going to be successful as you will need to provide a flight number in order to do the booking. Sometimes, the airports won't even let you on the premises without a flight number...
Jul 27, 16, 10:07 pm
Replies: 3
Views: 2,699
Posted By mmcdowell

I think the confusion here is that the Pay Later...

I think the confusion here is that the Pay Later rate is in Euros. The Pay Now rate is in US Dollars. I'll make sure this gets back to the UX team as something to look at.

Mike McDowell
Director,...
Jul 12, 16, 7:26 am
Replies: 30
Views: 57,377
Posted By mmcdowell

Have you already tried to contact customer...

Have you already tried to contact customer service and not gotten a reply? If not, I would just go to hertz.com and use the chat service to get an instant response. If that doesn't work, let me know....
Apr 15, 15, 8:49 am
Replies: 26
Views: 11,804
Posted By mmcdowell

Unacceptable

ermazur,

I can't imagine something more opposite of the Dream Cars experience happening to a customer during a family vacation. Send me a private message and I'll get this sorted out for you.
...
Mar 24, 15, 7:22 am
Replies: 11
Views: 2,502
Posted By mmcdowell

Allvest, I'd like to find out what happened...

Allvest,

I'd like to find out what happened here. I'll send you a private message to get the details of this reservation and I can have someone look it up for me.

Mike McDowell
Innovation...
Jan 28, 15, 7:51 pm
Replies: 3
Views: 811
Posted By mmcdowell

feobrien, I'm sorry that you haven't been...

feobrien,

I'm sorry that you haven't been able to get a hold of someone. If you still haven't heard back from anyone yet, send me a private message with your issue and I'll see what I can do....
Nov 18, 13, 8:31 am
Replies: 8
Views: 1,949
Posted By mmcdowell

Thanks for the info everyone. After researching...

Thanks for the info everyone. After researching on my end and then following up with Ibbzman, it turns out that this is a Hertz 24/7 unsubscribe notification and not a traditional Hertz Rent-a-Car...
Nov 15, 13, 7:40 am
Replies: 8
Views: 1,949
Posted By mmcdowell

lbbzman, I had some people look into this...

lbbzman,

I had some people look into this and I don't think it is legit. We're trying to find out who is using the short code 53952 to get to the bottom of it. Please do not respond to that code....
Jul 26, 13, 10:20 am
Replies: 10
Views: 6,943
Posted By mmcdowell

Our Marketing team is very impressed with how...

Our Marketing team is very impressed with how fast you posted this up, jzweighaft! We're all pretty excited about the car too. Here's a link to our site with some details about where you can rent the...
Mar 7, 13, 2:41 pm
Replies: 30
Views: 4,521
Posted By mmcdowell

It has been decided that everyone would be better...

It has been decided that everyone would be better off if eStatements and online redemption were simply disabled until all of the rentals and point totals are corrected. There still seem to be a few...
Mar 7, 13, 2:35 pm
Replies: 21
Views: 1,851
Posted By mmcdowell

Thanks to everyone for sending me your individual...

Thanks to everyone for sending me your individual details. They were invaluable in isolating some of the issues with missing points and rentals. It has been decided that everyone would be better off...
Mar 6, 13, 9:29 am
Replies: 21
Views: 1,851
Posted By mmcdowell

Sorry for all the confusion over the last week or...

Sorry for all the confusion over the last week or so. The issues were caused by a few hiccups in a system upgrade and should be resolved now.

If anyone above is still missing rentals, feel free...
Jan 28, 13, 9:00 am
Replies: 55
Views: 17,219
Posted By mmcdowell

Unfortunately, all I can do is apologize for the...

Unfortunately, all I can do is apologize for the bad experience on that, mogme2010. There's no excuse for a less than sympathetic attitude, but sometimes a lack of alternate vehicle availability...
Jan 23, 12, 8:03 am
Replies: 55
Views: 17,219
Posted By mmcdowell

Here's the response I got for you: Don't need...

Here's the response I got for you:
Don't need to worry about the contract. Just select the car you want from the Gold Choice area and drive to the exit gate, where a new contract will be printed. At...
Nov 23, 11, 8:35 am
Replies: 55
Views: 17,219
Posted By mmcdowell

Hertz Mobile Gold Alerts - Get Your Car and Spot # by E-Mail

Hertz has been listening to your feedback and we're ready to deliver on something you've been asking for. Currently in Denver and Atlanta, you can sign up to have your actual vehicle, the license...
Sep 6, 11, 12:40 pm
Replies: 296
Views: 58,660
Posted By mmcdowell

Are you comparing a Hertz on Demand rate quote or...

Are you comparing a Hertz on Demand rate quote or a regular Hertz Rent-a-Car rate quote. It sounds like it's regular Hertz you're looking at.
Sep 2, 11, 1:15 pm
Replies: 296
Views: 58,660
Posted By mmcdowell

The folks over at Hertz on Demand saw this thread...

The folks over at Hertz on Demand saw this thread and asked me to post the following for them.
- Mike

Hertz On Demand does offer One-Way rentals to/from all three NYC airports, JFK, Newark, and...
Forum: Hawaii
Aug 17, 11, 9:47 am
Replies: 195
Views: 38,330
Posted By mmcdowell

Clem, I love this. Krist007, I can't say I...

Clem, I love this.

Krist007, I can't say I can do much for you, but I do know some people over in Hawaii and I'll pass your comment over to them for review.

Mike McDowell
Innovation...
Showing results 1 to 25 of 103
 

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