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Search: Posts Made By: SherynB
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Replies: 20
Views: 821
Posted By SherynB

Anybody know who we'd have to talk to to get the...

Anybody know who we'd have to talk to to get the Admirals Clubs to consider being a tad more competitive? I was in LOVE with the AC over the hubbub of gate seating...until I started traveling with a...
Replies: 4,995
Views: 953,894
Posted By SherynB

Sat with Geraldo Rivera in the downstairs gates...

Sat with Geraldo Rivera in the downstairs gates in terminal A for a weather-delayed AE flight from DFW to MKE for about 30 minutes. I noticed him about a half hour earlier upstairs before they...
Replies: 23
Views: 1,130
Posted By SherynB

A bonus for those who fly ORD-DFW...they...

A bonus for those who fly ORD-DFW...they overnight a couple of those 777's in DFW, so if you take the 5:30pm flight from ORD-DFW, most of the time you'll end up on one. And if you are elite, since...
Replies: 40
Views: 1,333
Posted By SherynB

I agree with bbinchi...I don't know why I didn't...

I agree with bbinchi...I don't know why I didn't do it sooner. There's a HUGE difference between being stuck in DFW for four or five hours in the melee listening to everybody curse and moan and...
Replies: 18
Views: 842
Posted By SherynB

I can't speak for the DFW-Lubbock situation, but...

I can't speak for the DFW-Lubbock situation, but as someone who flies OKC-DFW and MKE-ORD over and over and over and over again...and doesn't have any stake, since I don't stand a chance of EXP this...
Replies: 10
Views: 612
Posted By SherynB

How to get 140 MORE segments without killing...

How to get 140 MORE segments without killing yourself??? Hardly. I gutted out my 60 this year on AA, plus heaven only knows how many on other airlines, and I'd kill you just to put you out of your...
Replies: 46
Views: 1,667
Posted By SherynB

Any chance that American Eagle will ever replace...

Any chance that American Eagle will ever replace the seats in the puddle-jumpers, too? I fly OKC-DFW and MKE-ORD on a regular basis to get anywhere, so I'm stuck on turboprops quite regularly...it...
Replies: 11
Views: 1,182
Posted By SherynB

I'd copy all of the emails & responses to Messrs....

I'd copy all of the emails & responses to Messrs. Carty & Gunn, as suggested earlier. I know their email addresses have been posted in a variety of threads here. They need to know that they have a...
Replies: 12
Views: 420
Posted By SherynB

My experience has been that the phone people will...

My experience has been that the phone people will almost always recite the rules and tell you "no" and the gate people will almost always tell you "yes." I think the difference is legitimate and...
Replies: 12
Views: 480
Posted By SherynB

My experience has been that you can do just about...

My experience has been that you can do just about anything if you are standing at the counter with luggage 30 minutes before the flight takes off and there is room. I've been re-routed to a direct...
Replies: 10
Views: 741
Posted By SherynB

I've used BizTravel several times for fare...

I've used BizTravel several times for fare checking (I use 5 or 6 sites regularly, but usually try to duplicate the fare on AA if I can)...and if we thought AA was bad....that is the most cumbersome...
Replies: 2
Views: 462
Posted By SherynB

Thanks ElmhurstNick! That was fast! I can...

Thanks ElmhurstNick! That was fast!

I can live with the noise. Between the fact that flying lost all its glamour and excitement about 50K miles ago (except on 777's!) and that I'm a bit...
Replies: 2
Views: 462
Posted By SherynB

Plane Loading

I'm getting better at this plane thing, but I can barely identify cars...they load the ATR7's from the back, right? So first off is 17B?

I am just booking Oct/Nov/Dec travel. Decent fares on AA...
Replies: 130
Views: 3,197
Posted By SherynB

I got an e-mail and telephone call from a...

I got an e-mail and telephone call from a reporter yesterday or the day before regarding my comments on the website re AA.Com. I assume others of you did also?

Perhaps that will get their...
Replies: 4
Views: 418
Posted By SherynB

I'm just speculating, too, but the description of...

I'm just speculating, too, but the description of the software indicates that it will "identify where customers are encountering problems and report back to web staff in real time"...wouldn't it be...
Replies: 3
Views: 694
Posted By SherynB

Got mine. Links didn't work and the info was...

Got mine. Links didn't work and the info was wrong.
Replies: 23
Views: 1,139
Posted By SherynB

I had a rather unique experience this past...

I had a rather unique experience this past week...for me anyway. I had a round trip from DFW to RNO via San Jose. When I checked in, they put me on a direct flight to RNO leaving two minutes...
Replies: 130
Views: 3,197
Posted By SherynB

2 AM and AA.Com is flashing the "lost connection...

2 AM and AA.Com is flashing the "lost connection to reservations message." I booked a TWA flight instead. Oh, well.

OneTravel.com is an awesome website, btw. Thanks to the Flyer that posted the...
Replies: 8
Views: 511
Posted By SherynB

I have to update...in all fairness to AA. I got...

I have to update...in all fairness to AA. I got two letters from them (from two different people, neither of them the ones I e-mailed) the week after I posted the last message. One explaining the...
Replies: 33
Views: 1,113
Posted By SherynB

Thanks for the DOT address. I'll be using it. ...

Thanks for the DOT address. I'll be using it. It's been two weeks since I emailed and snail-mailed, and haven't had so much as a confirmation that my emails were received.
Replies: 8
Views: 511
Posted By SherynB

Good luck. I emailed them both AND snail-mailed...

Good luck. I emailed them both AND snail-mailed customer relations over two weeks ago, and haven't gotten so much as a "thanks for your email" confirmation message.

Flew NW several times last...
Replies: 33
Views: 1,113
Posted By SherynB

An update: I emailed both Mike Gunn & Dan Garton...

An update: I emailed both Mike Gunn & Dan Garton on Sunday last week, and sent the letter to Consumer Relations on Monday. So far, not even an acknowledgement that the email was received. Ah...
Replies: 90
Views: 2,532
Posted By SherynB

I hope you guys that work for AA get some credit...

I hope you guys that work for AA get some credit for the customer service & education you provide in a forum like this...and no grief for speaking freely.

I thought about asking who you were, so I...
Replies: 33
Views: 1,113
Posted By SherynB

Speaking of minced bags, do any of you have any...

Speaking of minced bags, do any of you have any advice re devices to replace zipper pulls? Every single bag I have is missing at least one, making them rather inconvenient to open (pulling on the...
Replies: 33
Views: 1,113
Posted By SherynB

Yeah, I remembered. Thanks for the advice. It's...

Yeah, I remembered. Thanks for the advice. It's taken me a few days to track down how that particular ticket got paid for, but it turns out it was on an ABA Platinum MC with "Travel Accident" loss...
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