Search: Posts Made By: ILS2
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Replies: 293
Views: 56,837
Posted By ILS2

Book the 1-bedroom suite, even if they won't give...

Book the 1-bedroom suite, even if they won't give you a further upgrade (due to all suites being on the exclusion list - but perhaps you can bargain Club Lounge access instead). The suites are...
Replies: 293
Views: 56,837
Posted By ILS2

I have had my fair share of club visits at...

I have had my fair share of club visits at Barclay, but stopped using the hotel after they excluded their 1-bedroom suite earlier this year (the lower categories are basically all the same). Make...
Replies: 50
Views: 4,852
Posted By ILS2

I have decided to get a couple of these because: ...

I have decided to get a couple of these because:
- Account balance was nearing one million (don't want to wake up to a sudden devaluation)
- Lack of time for personal travel (can't even find time...
Replies: 275
Views: 46,344
Posted By ILS2

Senior Suites are on exemption list, however,...

Senior Suites are on exemption list, however, that list may have been published after you booked...? If so, I would reach out to the hotel now and ask for clarification - and possibly some sort of...
Replies: 275
Views: 46,344
Posted By ILS2

Is that what they now call 'Corner Suite',...

Is that what they now call 'Corner Suite', categorised under 'Suites' when booking?
Jul 31, 19, 2:58 pm
Replies: 59
Views: 29,617
Posted By ILS2

I booked and later successfully canceled one of...

I booked and later successfully canceled one of these cheap Business tickets (OSL-LIS-EWR). Received the full refund minus the stated cancellation fee. Nothing about YQ not being refunded. Booked...
Replies: 3,556
Views: 305,253
Posted By ILS2

All though minor in terms of overall monetary...

All though minor in terms of overall monetary impact, the enhanced minibar is a colossal marketing failure as it sends their “most valued guests” off with a negative impression (checking out - having...
Replies: 16
Views: 1,381
Posted By ILS2

Having a flexible booking gives you some options...

Having a flexible booking gives you some options in terms of finding equally attractive offers elsewhere. As mentioned above, the hotel has the option of basically giving you nothing, but my...
Replies: 275
Views: 46,344
Posted By ILS2

I’ve routinely gotten Classic / Standard room ——>...

I’ve routinely gotten Classic / Standard room ——> Jr. Suite this year, but that may be due to my considerable stay history.

They are, however, sticking to the new ‘suite exclusion’ rules and...
Replies: 16
Views: 1,381
Posted By ILS2

Make a fair counter-offer - whether it’s more...

Make a fair counter-offer - whether it’s more points, open minibar, rate reduction etc. - and be willing to say no thank you and book elsewhere if they refuse.

The rules of the game has changed,...
Replies: 17
Views: 3,425
Posted By ILS2

...and in those instances, the hotel(s) were...

...and in those instances, the hotel(s) were fully protected by the T&C at the time to crack down if there were any abusers or maximizers:
Previous T&C:
"Beverages are complimentary from the...
Replies: 104
Views: 23,474
Posted By ILS2

IC Sofia

What is your IHG Rewards Club status?
Royal Ambassador

Were you happy with the stay?
Yes, this was perfection!

Which room did you book and which upgrade did you receive?
Standard -->...
Apr 5, 19, 5:41 am
Replies: 212
Views: 31,039
Posted By ILS2

A friend of mine bailed a few days ago. SPG...

A friend of mine bailed a few days ago. SPG confirmed - all good.
Replies: 3,556
Views: 305,253
Posted By ILS2

Guys, unless you enjoy wasting time at check-in /...

Guys, unless you enjoy wasting time at check-in / check-out discussing unimpressive upgrades, surprising minibar charges, lack of Spire drink voucher, being told that the 20$ F&B credit is only valid...
Replies: 330
Views: 42,987
Posted By ILS2

I was given the same message at IC Boston. I...

I was given the same message at IC Boston. I didn't care to argue. At check-out they then claimed the 20$ credit is an Ambassador benefit, not a Royal Ambassador benefit, but eventually took 20$ off...
Replies: 3,556
Views: 305,253
Posted By ILS2

https://loyaltylobby.com/2019/03/12/reader-email-r...

https://loyaltylobby.com/2019/03/12/reader-email-royal-ambassador-program-devaluation/

Is it one of us? :)
Well-written by the RA and a fairly unimpressive response by Mr. Canty.
Neither IC in...
Replies: 104
Views: 23,474
Posted By ILS2

IC New York The Barclay

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Pleasant final stay at this property

Which room did you book and which upgrade did you receive?
Booked Executive King...
Replies: 329
Views: 38,760
Posted By ILS2

Time sure started telling quickly. (sorry for...

Time sure started telling quickly.
(sorry for quoting myself, but I need to be able to celebrate the few times in life when I'm spot-on)
Replies: 104
Views: 23,474
Posted By ILS2

All though I completely understand your position...

All though I completely understand your position and how pathetic the hotel (manager) acted, a more appropriate course of action would probably have been to open the bottle and leave it completely...
Replies: 3,556
Views: 305,253
Posted By ILS2

This can not be described in any other way than a...

This can not be described in any other way than a massive devaluation of the Ambassador program. They can try to hide behind improvements such as breakfast and f&b allowance at properties without...
Replies: 3,556
Views: 305,253
Posted By ILS2

https://www.ihg.com/intercontinental/content/us/en...

https://www.ihg.com/intercontinental/content/us/en/ambassador/terms-conditions/suites-exclusions

IC Warsaw has added both Presidential and Senior suites to the exclusion list since last year....
Replies: 293
Views: 56,837
Posted By ILS2

Yep, got this confirmed in writing. All suites...

Yep, got this confirmed in writing. All suites are excluded from complimentary upgrades for AMB / RA. Makes the whole upgrade benefit worthless, as all rooms below suites are basically the same,...
Replies: 20
Views: 2,895
Posted By ILS2

This topic definitely deserves a sticky post...

This topic definitely deserves a sticky post where AMB / RA can post up-to-date experiences when hotels fail to deliver "guaranteed" benefits - and what compensation was given.

Hotel:...
Replies: 3,556
Views: 305,253
Posted By ILS2

The whole minibar 'enhancement' is a huge fiasco...

The whole minibar 'enhancement' is a huge fiasco for IHG / RA. For such a small cost (compared to many other potential top-tier benefits), it truly separated RA from the rest of the field. Free...
Replies: 3,556
Views: 305,253
Posted By ILS2

Royal Ambassador status officially renewed for...

Royal Ambassador status officially renewed for 2019.
App card says expiry 30 Dec 2019 with a 'Royal Ambassador Status' note showing in activity log.
For reference: I did not contact IHG at any...
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