Search: Posts Made By: olivedel
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Replies: 88
Views: 13,740
Posted By olivedel

I am always amazed at how Air France puts lots of...

I am always amazed at how Air France puts lots of effort in taking care of debatably influencing people, and how much energy and staff are used to do so, while paying customers, as loyal as they can...
Oct 28, 19, 11:00 am
Replies: 21
Views: 3,104
Posted By olivedel

I really don't see the issue here, and I second...

I really don't see the issue here, and I second Goldorak thoughts of laziness of the Corporate TA. I understand that all flights were AF coded initially, and that IGU-GRU is also AF-coded and G3...
Oct 28, 19, 10:54 am
Replies: 9
Views: 1,539
Posted By olivedel

I would definitely not give up nor use a service...

I would definitely not give up nor use a service that would take 25% of your compensation. Just reply, and insist mentioning the EU regulation until you get properly compensated with cash (or with a...
Oct 28, 19, 10:51 am
Replies: 7
Views: 658
Posted By olivedel

True. I imagine that booking with an OTA would be...

True. I imagine that booking with an OTA would be easier and less expensive.
Sep 30, 19, 3:04 am
Replies: 1
Views: 961
Posted By olivedel

Hi, You will have a regular service, but surely...

Hi,
You will have a regular service, but surely no drink before the meal and maybe the dessert on the tray.
Sep 30, 19, 3:03 am
Replies: 3
Views: 823
Posted By olivedel

I am surprised that the airline is still...

I am surprised that the airline is still questioning passengers about the relevance of such a lounge... Of course it is needed, and well needed!
Aug 24, 19, 2:15 am
Replies: 33
Views: 5,164
Posted By olivedel

Unfortunately I have seen that everywhere, in all...

Unfortunately I have seen that everywhere, in all airlines I have travelled to.
Last time in a Lufthansa lounge, a guy behind me packed 20 schnitzels in a Tupperware, and packed a full bottle of...
Jul 29, 19, 12:43 pm
Replies: 17
Views: 1,713
Posted By olivedel

You may have pointed the right issue indeed....

You may have pointed the right issue indeed. Anyway. Lesson learnt: I should not let it go next time until I get the proper answer from Air France :-)
Jul 29, 19, 12:41 pm
Replies: 15
Views: 1,313
Posted By olivedel

Big joke. Don't tell me, in any serious IT...

Big joke. Don't tell me, in any serious IT system, that data updates are not traced, I would not buy it any second. Conscious and affirmative decision? More like an IT glitch!
Jul 29, 19, 12:22 pm
Replies: 17
Views: 1,713
Posted By olivedel

Don't be mistaken : I am not mad at the claims...

Don't be mistaken : I am not mad at the claims agency - they are indeed here for a reason - but at AF that waited until the agency made the request to give in.
Jul 29, 19, 6:57 am
Replies: 17
Views: 1,713
Posted By olivedel

Air France denied my E261 claim... Before accepting it through AIrHelp !

Dear FTers,

I have not posted here for a while but I wanted to share a recent experience with you.
I recently suffered from a cancellation from LHR to CDG, and was rebooked on AZ through LIN...
Jul 29, 19, 6:50 am
Replies: 15
Views: 1,313
Posted By olivedel

There are conditions of service and there is...

There are conditions of service and there is customer service. Of course, airlines will always deny liability based on both valid and silly reasons indicated in the contract. But I believe they...
Jul 29, 19, 6:47 am
Replies: 8
Views: 1,387
Posted By olivedel

There is no seat selection, for no one. That's...

There is no seat selection, for no one. That's unexplainable but that's how it is.
Was your ZRH fight planned to land in 2G ?
Jul 29, 19, 6:44 am
Replies: 6
Views: 1,271
Posted By olivedel

RTFF.

RTFF.
Jul 15, 19, 2:56 am
Jul 15, 19, 2:55 am
Replies: 2
Views: 970
Posted By olivedel

I would definitely call to confirm seat...

I would definitely call to confirm seat reservations.
Jul 1, 19, 4:01 am
Replies: 20
Views: 3,775
Posted By olivedel

These tired 777 COI are in real need for...

These tired 777 COI are in real need for retrofit...
May 13, 19, 6:33 am
Replies: 14
Views: 842
Posted By olivedel

Quick update: After a quick call to a very...

Quick update: After a quick call to a very helpful EuroBonus agent, we were able to retroclaim these mails through the website. TK changed my ticket number only for one leg (no idea why) and I did...
May 13, 19, 6:27 am
Replies: 9
Views: 1,021
Posted By olivedel

Wait and see. For once, we have a AFKL CEO that...

Wait and see. For once, we have a AFKL CEO that is willing to challenge decisions from the past to make more sense.
May 13, 19, 6:26 am
Replies: 8
Views: 586
Posted By olivedel

That is a risk, even if I have never seen agents...

That is a risk, even if I have never seen agents doing that (I have done the same for a couple of months when I repatriated back to France and I have never had that issue).
May 13, 19, 6:24 am
Replies: 4
Views: 902
Posted By olivedel

There are hundreds of threads here asking for the...

There are hundreds of threads here asking for the same question. Yes, it is completely fine if you are in the same ticket all the way through.
May 13, 19, 6:22 am
Replies: 15
Views: 1,241
Posted By olivedel

Frankly, it is rather fair not to provide same...

Frankly, it is rather fair not to provide same priority to Silver passengers than to SkyPriority PAX. It is clearly not the same achievement. As the airline is reluctant to deploy group boarding that...
May 7, 19, 8:32 am
Replies: 14
Views: 842
Posted By olivedel

Will do that, thanks for the advice. However, as...

Will do that, thanks for the advice. However, as of now, all contacts through messenger seem to be blocked.
May 2, 19, 9:45 am
Replies: 14
Views: 842
Posted By olivedel

[email protected] I was indeed communicating...

[email protected]


I was indeed communicating in English, and, unfortunately, I am not yet at Diamond Level.

I tried social servicing through Facebook, but they are extremely busy with the...
May 2, 19, 8:38 am
Replies: 14
Views: 842
Posted By olivedel

Retroclaim issue - Is there anyone I can talk to?

Good afternoon all,

I am new to SAS Eurobonus and I am getting a little lost with the retroclaim process, that seems to take ages. I took a flight with TK in Business from IST to RUH on February...
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