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Aug 13, 20, 7:49 am
Replies: 9
Views: 891
Posted By snaxmuppet

I called the Gold help line and they can only...

I called the Gold help line and they can only convert FTVs that were redeemed after 5th August to EMDs... if a FTV was redeemed prior to 5th August then they remain as a held booking on the original...
Aug 12, 20, 1:21 am
Replies: 9
Views: 891
Posted By snaxmuppet

Vouchers - who can use them?

We had several flights booked when the pandemic started which we voluntarily cancelled in exchange for a voucher. Some of these vouchers took ages to come through (not surprising) but it has meant...
May 3, 20, 11:57 am
Replies: 87
Views: 14,538
Posted By snaxmuppet

I am definitely rethinking not only my BAEC...

I am definitely rethinking not only my BAEC status but my entire attitude to air travel entirely. I am BAEC Gold having done some TP runs last year and before covid spoilt all our plans I fully...
Apr 16, 20, 6:26 am
Replies: 27
Views: 3,908
Posted By snaxmuppet

No... they did not include the upgrade fee (60...

No... they did not include the upgrade fee (60 per person) so the value of the voucher is 120 less than I paid.

While I realise that in normal circumstances upgrade fees are non-refundable, I...
Apr 15, 20, 11:34 am
Replies: 27
Views: 3,908
Posted By snaxmuppet

Yes, I called earlier today. I now have the...

Yes, I called earlier today. I now have the value of the vouchers confirmed verbally but nothing in writing (email). I just have to hope for the best when I go to re-book that they consider the...
Apr 15, 20, 6:57 am
Replies: 27
Views: 3,908
Posted By snaxmuppet

https://www.flyertalk.com/forum/undefined ...

https://www.flyertalk.com/forum/undefined
Thanks.

This is yet another failing of BA IT. Just like a lot of people... I have 3 vouchers for flights not taken... nowhere can I see the value of...
Apr 15, 20, 5:05 am
Replies: 27
Views: 3,908
Posted By snaxmuppet

https://www.flyertalk.com/forum/undefined ...

https://www.flyertalk.com/forum/undefined
Thanks for that... I can see the existence but can't find where in the Qantas MMB I should look to get the value... any ideas?
Apr 14, 20, 8:40 am
Replies: 1,800
Views: 137,359
Posted By snaxmuppet

LOL! Look at the date of my original post... it...

LOL! Look at the date of my original post... it is before the lock down so when I made that post it was still OK to travel.

Of course, now your comments would apply :)
Apr 14, 20, 8:37 am
Replies: 27
Views: 3,908
Posted By snaxmuppet

I have had 3 flights cancelled or I cancelled. So...

I have had 3 flights cancelled or I cancelled. So far I have had email notification of 2 of them. The other was a flight where I requested a voucher. I have not had any email notification about the...
Apr 5, 20, 4:57 pm
Replies: 710
Views: 161,607
Posted By snaxmuppet

I won't fly on the MAX for quite a time... quite...

I won't fly on the MAX for quite a time... quite possibly years. It will need to be in regular service long enough for me to have the confidence that these, and other, issues are properly resolved.
...
Mar 30, 20, 5:21 am
Replies: 35
Views: 4,204
Posted By snaxmuppet

I called about another flight and while there...

I called about another flight and while there asked for a refund on the car booking... I was told that 20% would be the cancellation fee but directed to the voucher web page for a full-value voucher....
Mar 29, 20, 11:41 am
Replies: 35
Views: 4,204
Posted By snaxmuppet

You can use the voucher request web page and get...

You can use the voucher request web page and get a credit for the full value. Just enter the booking reference for the car booking. I cancelled one a couple of days ago and I have notice of the...
Mar 29, 20, 9:44 am
Replies: 120
Views: 19,520
Posted By snaxmuppet

Interesting thread... It would be totally...

Interesting thread...

It would be totally foolish for BA to drop prices to try to sell more tickets right now - no one is buying (apart from the OP that is!!!). Why would they try to sell seats at...
Mar 21, 20, 6:26 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

Thanks C-W-S... no, I have never seen that before...

Thanks C-W-S... no, I have never seen that before but thanks for explaining, I shall know in future. :)
Mar 21, 20, 4:53 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

It wasn't AFAIR but I am past worrying now....

It wasn't AFAIR but I am past worrying now. Clearly we must have done a standard upgrade... something I have never done before in my life and certainly won't ever do again. I remember we did discuss...
Mar 21, 20, 2:33 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

I see. Sorry. The e receipt shows

I see. Sorry.

The e receipt shows
Mar 21, 20, 1:39 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

You have some of the facts a little wrong...

You have some of the facts a little wrong C-W-S...

The POUG was from HBO to CE for two... LGW - TIA return so not such a bad price I thought.

I didn't change the date at all. In fact, I didn't...
Mar 21, 20, 12:24 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

Yes, it was back in May last year that I booked...

Yes, it was back in May last year that I booked and yes, I really can't remember. However, the reason I am pretty sure it was a POUG, time-limited offer and not a straightforward upgrade via MMB is...
Mar 21, 20, 10:48 am
Replies: 62
Views: 7,545
Posted By snaxmuppet

eVoucher Refund Value with POUG

I have just got off the phone speaking to the Gold line. The only way I can describe how I feel right now is that I am incandescent with rage inside!

I paid 216 for ET tickets which I later was...
Mar 21, 20, 10:02 am
Replies: 62
Views: 7,545
Posted By snaxmuppet

That link is not in the voucher email... just the...

That link is not in the voucher email... just the voucher (ticket) number. There are no other links...?
Mar 21, 20, 2:33 am
Replies: 62
Views: 7,545
Posted By snaxmuppet

I must say that the BA eVoucher process is pretty...

I must say that the BA eVoucher process is pretty poor. Booking disappear from my bookings well before any sign that the voucher is being processed. Then I get an email saying the voucher is issued...
Mar 16, 20, 1:27 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

Thank you. Can I just make a completely...

Thank you.

Can I just make a completely off-topic remark and thank you and the other knowledgeable members of the forum for help us all out so much during this challenging time. It must take you...
Mar 16, 20, 1:07 pm
Replies: 62
Views: 7,545
Posted By snaxmuppet

I know things are not working the way they do...

I know things are not working the way they do normally but I am a bit concerned... my booking has completely disappeared from the BA system on-line... even if I enter the reference and name. yet I...
Mar 16, 20, 7:34 am
Replies: 453
Views: 64,124
Posted By snaxmuppet

Well... I would imagine you are right but I have...

Well... I would imagine you are right but I have just received notification of cancellation so I will cancel through MMB and see which one actually happens... the voucher or cash refund! :)
Mar 15, 20, 10:17 am
Replies: 453
Views: 64,124
Posted By snaxmuppet

I have requested a eVoucher for a flight next...

I have requested a eVoucher for a flight next week. So far, unsurprisingly, I haven't heard anything regarding hte eVoucher. This flight is in all likelihood going to be cancelled now. What if the...
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