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Mar 26, 21, 12:09 am
Replies: 7
Views: 828
Posted By televisor

Is Swiss still withholding EC 261 payments

Is Swiss still shirking on their legal obligations under EC261? A while back, there were media reports of Swiss stopping all payouts, have they resumed yet?

I'm still waiting for a compensation...
Mar 20, 20, 1:41 am
Replies: 62
Views: 22,040
Posted By televisor

Chargeback for the ESTA, not the flight. (My...

Chargeback for the ESTA, not the flight.

(My flight to the US isn't cancelled, but an intra-Europe connector is, so I'm due for refund regardless. But not that relevant for this thread.)
Mar 19, 20, 2:20 pm
Replies: 4
Views: 1,536
Posted By televisor

Will ESTA Cancellation due to the COVID-19 Pandemic affect Global Entry

A bunch of people (including myself) are having ESTA's cancelled due to the current ban. This seems to affect anyone who didn't cancel their pre-existing ticket more than 72 hours prior to scheduled...
Mar 19, 20, 12:49 pm
Replies: 62
Views: 22,040
Posted By televisor

Same here on United. I didn't cancel my...

Same here on United.

I didn't cancel my ticket yet, I've been holding off until United cancel it (for EC261 refund). I happen to be booked on one of the few flights that United are still operating...
Mar 19, 20, 11:20 am
Replies: 3,117
Views: 520,980
Posted By televisor

It might be too late now that you've cancelled of...

It might be too late now that you've cancelled of your own volition. If you'd waited until any of the LX operated flights had been cancelled, you would have been guaranteed an EC261 refund (unclear...
Replies: 1,268
Views: 179,421
Posted By televisor

Quick question: did you call Lufthansa for this...

Quick question: did you call Lufthansa for this (or Thai)?

I'm in a similar yet different situation with my UA ticket and LH-operated-but-cancelled flight. If I follow the court case Fabo.sk...
Replies: 1,268
Views: 179,421
Posted By televisor

The guidance pretty much confirms that it's...

The guidance pretty much confirms that it's extraordinary when there's no point in a flight operating because de-facto no one (or only citizens of one country) can travel. Indeed, no compensation...
Replies: 1,268
Views: 179,421
Posted By televisor

Not necessarily: ticketing carrier is irrelevant....

Not necessarily: ticketing carrier is irrelevant. Operating carrier is Thai: they are not an EU airline, hence not by default subject to EC261.

IF this was a Thai flight departing EU/CH/Norway,...
Replies: 1,268
Views: 179,421
Posted By televisor

Cargo? Diplomats? Anyhow, what's the...

Cargo? Diplomats?

Anyhow, what's the recommended way of getting an LH refund (they cancelled one of the flights on my upcoming ticket)? I've used the online form, but didn't even receive a...
Mar 16, 20, 5:15 am
Replies: 3,777
Views: 997,232
Posted By televisor

Yes, and I hope that everyone who's had an EU or...

Yes, and I hope that everyone who's had an EU or CH/Norway/etc. departure cancelled is aware of this.

In theory there's also compensation due for short-notice cancellations (less than 2 weeks...
Mar 16, 20, 4:36 am
Replies: 869
Views: 274,780
Posted By televisor

Flight cancellation triggers eligibility for...

Flight cancellation triggers eligibility for refund under EC 261, with no further conditions attached.

Lead time: effectively 0 since they never informed me. (Practically: 10 days since I've been...
Mar 13, 20, 1:38 pm
Replies: 3,117
Views: 520,980
Posted By televisor

That's very true, but there are still going to be...

That's very true, but there are still going to be a lot of people who become eligible:
- United is saying they're continuing flying daily to various destinations. They have 3+ daily scheduled...
Replies: 1,268
Views: 179,421
Posted By televisor

FWIW there are a few reports on the UA forum, of...

FWIW there are a few reports on the UA forum, of UA tickets with cancelled LH flights resulting in full refund (but also at least one person who's been told no) - but only for miles flights so far....
Mar 13, 20, 1:22 pm
Replies: 3,777
Views: 997,232
Posted By televisor

I have had that happen: refund turning into a...

I have had that happen: refund turning into a check from my CC issuer.
Mar 13, 20, 12:01 am
Replies: 3,117
Views: 520,980
Posted By televisor

The latest proclamations mean that I can't enter...

The latest proclamations mean that I can't enter the US anyway, does that affect refunds in any way?

For the benefit of others on this thread, note that any EU and CH departures are covered by...
Replies: 1,268
Views: 179,421
Posted By televisor

Are you sure? It's an LH flight that was...

Are you sure? It's an LH flight that was cancelled and replaced by a different flight. United's rules do NOT allow for refund, so I'm having to use EU261 to ask for refund - but under EU261 I thought...
Replies: 1,268
Views: 179,421
Posted By televisor

Cool. I'm in a slightly messy situation with UA...

Cool. I'm in a slightly messy situation with UA ticket, but LH first flight (in turn UA coded), where LH cancelled the flight. It seems like I should be contacting LH for the refund, which I'll try -...
Mar 12, 20, 7:59 am
Replies: 869
Views: 274,780
Posted By televisor

Not true: EU261 can also require a refund, and...

Not true: EU261 can also require a refund, and EU261 is the whole point of this thread.

I'm still waiting to hear from anyone who has had an LH-operated UA-coded flight cancelled on a UA ticket....
Replies: 1,268
Views: 179,421
Posted By televisor

There have been some people claiming that EU 261...

There have been some people claiming that EU 261 refunds might not happen due to "exceptional circumstances". Anyone know if that's the case with LH?

// Edit: and... I think those peopel are...
Mar 12, 20, 5:27 am
Replies: 869
Views: 274,780
Posted By televisor

My reasons for wanting a refund are not relevant....

My reasons for wanting a refund are not relevant.

The only questions I care about:
- Are UA or LH the right party to contact.
- Are they claiming exceptional circumstances for these...
Mar 12, 20, 5:10 am
Replies: 3,777
Views: 997,232
Posted By televisor

Slightly risky, but you could pay the change fee...

Slightly risky, but you could pay the change fee and then ask for it to be refunded via email/refund form.
Mar 12, 20, 5:09 am
Replies: 869
Views: 274,780
Posted By televisor

Oh yes it does: the flight was probably cancelled...

Oh yes it does: the flight was probably cancelled due to lack of travellers in turn due to Coronavirus.

I could stlil be transported to SFO, however the first flight I was ticketed on has been...
Mar 12, 20, 2:33 am
Replies: 869
Views: 274,780
Posted By televisor

Coronavirus and EU261: I've got a ticket...

Coronavirus and EU261: I've got a ticket ZRH-FRA-SFO, where the ZRH-FRA segment was cancelled and replaced by a different flight (both flights are UA codeshares, operated by LH - I was moved to an...
Mar 12, 20, 2:25 am
Replies: 3,777
Views: 997,232
Posted By televisor

I'm someone who has a Europe->US ticket but does...

I'm someone who has a Europe->US ticket but does not want to travel (employer has banned work travel).

I'm guessing most people in that situation will be able to get full refunds thanks to EU261,...
Mar 9, 20, 1:07 pm
Replies: 575
Views: 192,235
Posted By televisor

I was due to fly XXX-ORD-ZRH (2hr 55min...

I was due to fly XXX-ORD-ZRH (2hr 55min connection), but ORD-ZRH got cancelled/moved back by a month. United rebooked me to XXX-ORD-EWR-ZRH (55 and 66 minute connections). Is the extra segment and...
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