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Search: Posts Made By: Robert Leach
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Today, 3:59 pm
Replies: 40
Views: 4,630
Posted By Robert Leach

I was so hoping for the addition of CPT to the...

I was so hoping for the addition of CPT to the route map again. Connecting to another carrier at JNB sucks, as does connecting onto a joint venture partner through Europe. If JNB demand ever...
Apr 6, 21, 10:22 am
Replies: 140
Views: 16,709
Posted By Robert Leach

I don't think the past weekend was a disaster or...

I don't think the past weekend was a disaster or meltdown, but Delta does need to get its operational house in order. Clearly, too many folks were allowed/encouraged to retire or take furloughs and...
Mar 3, 21, 6:30 pm
Replies: 105
Views: 11,471
Posted By Robert Leach

I have requested this feature on every survey I...

I have requested this feature on every survey I have sent in during the past five years. Glad somebody finally noticed. Should reduce agent workload significantly.

Current time to get a callback...
Feb 26, 21, 6:51 pm
Replies: 19
Views: 3,348
Posted By Robert Leach

I haven't had to be protected in a while, but...

I haven't had to be protected in a while, but there was an episode about three years ago where I asked to be protected and the agent said something to the effect of "we can't do that anymore." It...
Nov 27, 20, 6:28 pm
Replies: 252
Views: 24,137
Posted By Robert Leach

The tests all have their flaws. It is what it...

The tests all have their flaws. It is what it is. I am not sure you can test your way to absolute "safety" with this, but vaccination should provide the impetus to open things up. And with all the...
Nov 26, 20, 8:26 am
Replies: 725
Views: 84,065
Posted By Robert Leach

So now we will see if it filters down to the gate...

So now we will see if it filters down to the gate upgrade processing.
Nov 25, 20, 6:03 pm
Replies: 725
Views: 84,065
Posted By Robert Leach

I don't either. Tomorrow would be fine with me. ...

I don't either. Tomorrow would be fine with me.

I am sure that someone in the PR department is having headaches about how to word the "enhancement" e-mail for this subtle, yet substantial, change....
Nov 25, 20, 3:32 pm
Replies: 725
Views: 84,065
Posted By Robert Leach

Don't know if it will apply to the upgrade...

Don't know if it will apply to the upgrade scenario or not, but in researching F travel LAX-ATL around January 1-5, it looks like something has changed. Haven't seen it announced, and maybe this is...
Nov 19, 20, 8:50 pm
Replies: 725
Views: 84,065
Posted By Robert Leach

I've seen it go both ways, having been on a...

I've seen it go both ways, having been on a decent number of 717 flights this year. Sometimes, on short legs where there is no service at all, the FA will occupy the seat most of the flight. On...
Nov 19, 20, 10:51 am
Replies: 725
Views: 84,065
Posted By Robert Leach

Agree 100%. I have been in several situations...

Agree 100%. I have been in several situations where I and a traveling companion were numbers 1 and 2 on the list with only 1 seat available. In this instance, it is ridiculous that number 1 on the...
Nov 19, 20, 10:48 am
Replies: 725
Views: 84,065
Posted By Robert Leach

And in some cases, it is not even 50%. On the...

And in some cases, it is not even 50%. On the 717-200, 1CD are blocked for flight attendant use, so they only book 5 (out of 12 seats) customers in the FC cabin as a result.
Sep 3, 20, 11:44 pm
Replies: 39
Views: 4,390
Posted By Robert Leach

I will maintain until my last breath that F...

I will maintain until my last breath that F capacity should be flexible to accommodate couples sitting together. You remain guaranteed an empty seat next to you if you are traveling solo, but you...
Aug 21, 20, 6:33 pm
Replies: 4,362
Views: 557,944
Posted By Robert Leach

The lack of soft drinks, particularly when...

The lack of soft drinks, particularly when traveling with children, is a problem. And I don't think it would spread COVID throughout the world to offer a soft drink and a cup with ice in it. I...
Aug 20, 20, 9:33 pm
Replies: 725
Views: 84,065
Posted By Robert Leach

Where did you see this? It makes a ton of...

Where did you see this?

It makes a ton of sense, but I have not seen this.

Just like F comprised mainly of couple seated together should raise the cap, but doesn't.
Aug 6, 20, 7:53 pm
Replies: 104
Views: 10,197
Posted By Robert Leach

No one is saying that Delta should require two...

No one is saying that Delta should require two passengers on the same PNR to sit next to each other, but if they choose to do so, then let at least one person sit in the row behind them that is now...
Jun 22, 20, 4:51 pm
Replies: 144
Views: 23,607
Posted By Robert Leach

Two comments: 1). There were 31 on the...

Two comments:

1). There were 31 on the upgrade list MSP-ATL last Thursday. And the flight was sold out. I think there is room to add more hub-to-hub capacity, quickly.

2). The CRJ 900 has 12...
Jun 15, 20, 4:05 pm
Replies: 15
Views: 2,183
Posted By Robert Leach

I flew out this morning, and there were no...

I flew out this morning, and there were no SkyCaps on duty. The only option was to go to the counter. No SkyPriority counter open.
Jun 9, 20, 11:03 pm
Replies: 4,362
Views: 557,944
Posted By Robert Leach

While it is well and good that it has leveled...

While it is well and good that it has leveled off, I suspect that were there more incentives to fly, and fewer disincentives to fly (and in my book, the absolute lack of the usual and customary F...
Jun 8, 20, 1:49 pm
Replies: 1,216
Views: 138,476
Posted By Robert Leach

Monday June 8 Update: After being quoted a call...

Monday June 8 Update: After being quoted a call back time of over three hours as Diamond on the phone, I took a chance and sent a DM via Twitter again. To my surprise, I had a very prompt response...
Jun 8, 20, 3:44 am
Replies: 1,216
Views: 138,476
Posted By Robert Leach

The phone line "service" is ridiculous. And I...

The phone line "service" is ridiculous. And I could not get a quick pick-up on the Singapore number either. Just don't understand how a carrier that so much seemed to have its act together a few...
Jun 4, 20, 12:50 pm
Replies: 355
Views: 56,240
Posted By Robert Leach

The 50% capacity limitation in F has been...

The 50% capacity limitation in F has been achieved by blocking one seat of each pair of F seats.

But if two people are traveling together and are perfectly content (and probably prefer) to sit...
Jun 3, 20, 4:41 pm
Replies: 43
Views: 5,296
Posted By Robert Leach

It's a mess. That's all I can say. And...

It's a mess. That's all I can say.

And getting a call answered for those things that can't be done online, of which there are several, is next to impossible.

Very disappointed in the Delta...
May 22, 20, 8:02 am
Replies: 562
Views: 82,622
Posted By Robert Leach

I wonder if all passengers will clear immigration...

I wonder if all passengers will clear immigration at JNB (while the plane is being cleaned and fueled for the onward leg to CPT), or will CPT-bound passengers remain on board? Keeping them on board...
May 21, 20, 9:07 am
Replies: 562
Views: 82,622
Posted By Robert Leach

And looks like I was right when I brought up the...

And looks like I was right when I brought up the fantasy of the circle route and a return to CPT.

I do wonder if the A350 can make it from CPT with a full payload. And how many days of the year...
May 20, 20, 10:04 am
Replies: 562
Views: 82,622
Posted By Robert Leach

I don't think they would be able to sell tickets...

I don't think they would be able to sell tickets on it, either. Wasn't meaning to imply that.
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