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Feb 23, 20, 2:49 pm
Replies: 71
Views: 26,996
Posted By Old Key West

Update and resolution

As promised, I'm back to post that there has been a resolution to my complaint. I am happy with American's response, but it took a while to get here. After contacting AA directly and not getting very...
Dec 28, 19, 10:57 am
Replies: 71
Views: 26,996
Posted By Old Key West

There has been some very good suggestions and for...

There has been some very good suggestions and for that, I thank the posters. Some of the responses have made some assumptions, so I'll try and clarify what I did. I'm not an expert on the...
Dec 27, 19, 2:25 pm
Replies: 71
Views: 26,996
Posted By Old Key West

Yes, that is exactly what happened. Exactly.

Yes, that is exactly what happened. Exactly.
Dec 27, 19, 12:56 pm
Replies: 71
Views: 26,996
Posted By Old Key West

You are correct and I acknowledged this in post...

You are correct and I acknowledged this in post #23 (https://www.flyertalk.com/forum/usertag.php?do=list&action=hash&hash=23) .
Dec 27, 19, 12:34 pm
Replies: 71
Views: 26,996
Posted By Old Key West

Ah, it looks like it was 32,000 miles, but we had...

Ah, it looks like it was 32,000 miles, but we had 10,000 in there, so the transfer between accounts was 22,000. So actually, it was 32,000 to AA (which still might not make the math work out).
Dec 27, 19, 12:17 pm
Replies: 71
Views: 26,996
Posted By Old Key West

You are correct. I did not add the detail of "of...

You are correct. I did not add the detail of "of what everyone must do if they want to sit together and don't have high enough status"
Dec 27, 19, 12:02 pm
Replies: 71
Views: 26,996
Posted By Old Key West

Thank you for this advice and example message, it...

Thank you for this advice and example message, it is well thought out. Of course, I would not use trigger words when dealing with a business in writing, but I did say those things to the agent when...
Dec 27, 19, 11:56 am
Replies: 71
Views: 26,996
Posted By Old Key West

Ok, I did not realize paying the ticket carrier...

Ok, I did not realize paying the ticket carrier (AA) what they demanded to issue the ticket to BA constitutes me making a change with BA. Honestly. I was told by AA either pay or there is no...
Dec 27, 19, 11:25 am
Replies: 71
Views: 26,996
Posted By Old Key West

I must not have been clear. I added a lot for...

I must not have been clear. I added a lot for clarity, but that apparently backfired.

I made no change with BA. I asked no one for any changes. I didn't want any changes. That is the whole point....
Dec 27, 19, 10:57 am
Replies: 71
Views: 26,996
Posted By Old Key West

Yup, I should have fought this when it happened,...

Yup, I should have fought this when it happened, but since I was out-of-town at our biggest event of the year and I was responsible for 30 people in the booth over a few days, I paid then. I also...
Dec 27, 19, 10:39 am
Replies: 71
Views: 26,996
Posted By Old Key West

All of this already happened. I paid what they...

All of this already happened. I paid what they demanded and took the flight home on December 14.
Dec 27, 19, 10:22 am
Replies: 71
Views: 26,996
Posted By Old Key West

Need advice, I think I've been mistreated by AA on award flights

I know that title sounds a little like clickbait, but I don't think that is hyperbole. I'm not exactly sure how to fix this, so I am open to some guidance.

Back in March, I booked a December trip...
Sep 29, 11, 10:19 am
Replies: 662
Views: 132,045
Posted By Old Key West

If you are travelling 20-25 days a month (glad...

If you are travelling 20-25 days a month (glad that is not me), then I would completely understand your position. I would guess if you travel that much, there would be no reason to hop...you would...
Sep 29, 11, 9:28 am
Replies: 662
Views: 132,045
Posted By Old Key West

I will put a different perspective on this. I am...

I will put a different perspective on this. I am a manager and I have 9 salespeople reporting to me covering 15 states. As long as people are not paying more than they should for a room, I think...
Replies: 4,992
Views: 718,857
Posted By Old Key West

Thanks, that is the number I have too. To...

Thanks, that is the number I have too.

To further this story, the other person who had the same issue I did called that number and after having a three way conversation with the IC in Cleveland,...
Replies: 4,992
Views: 718,857
Posted By Old Key West

Looking for some guidance here...update on this. ...

Looking for some guidance here...update on this.

I called both PC and the hotel directly about changing this to rack rate. Both denied doing it and said the other one did it. Also heard from...
Aug 31, 11, 6:53 pm
Replies: 456
Views: 316,003
Posted By Old Key West

Just to circle back and finish the above story, I...

Just to circle back and finish the above story, I did finally get the charge reversal on the $75 and $50 a week after they posted (without phone call or message to AMEX). So really there doesn't...
Aug 29, 11, 8:00 am
Replies: 2,850
Views: 1,928,925
Posted By Old Key West

FYI, I bought a $75 dollar SW gift card end of...

FYI, I bought a $75 dollar SW gift card end of July and it did the same thing; sat in pending for about a week then disappeared. However, it did reappear a couple weeks(ish) later as a confirmed...
Replies: 4,992
Views: 718,857
Posted By Old Key West

Update: I finally got a hold of a manager at the...

Update: I finally got a hold of a manager at the Cleveland IC and she told me the hotel didn't change my 5,000 PB reservation to cash. It had to be PC. Well, PC told me the hotel did it (which is...
Replies: 4,992
Views: 718,857
Posted By Old Key West

This was actually my fear. I don't want it...

This was actually my fear. I don't want it "fixed" at the standard point amount since I don't think this IC is PB anymore.

Thanks everyone for the input. If the hotel tells me tomorrow something...
Replies: 4,992
Views: 718,857
Posted By Old Key West

Not sure if this the correct place for this post,...

Not sure if this the correct place for this post, but since it concerns a PB reservation, it seems to be the best choice.

Made a PB reservation for next month at the IC in Cleveland for one night...
Jun 30, 11, 3:46 pm
Replies: 27
Views: 7,835
Posted By Old Key West

Yikes. Little over reaction there. They just...

Yikes. Little over reaction there. They just started the thread a day ago. Save the "you failed" for when you contact them DIRECTLY and they don't respond within 24 hours.
Mar 22, 11, 5:58 pm
Replies: 128
Views: 16,666
Posted By Old Key West

I spent a week at an B&B in Savannah this past...

I spent a week at an B&B in Savannah this past June and loved it. One of the best meals we had was at the Pink House (and drinks downstairs before dinner). Paula Dean's is okay, but definately...
Mar 8, 11, 10:19 am
Replies: 316
Views: 89,812
Posted By Old Key West

Good for you! +1

Good for you! +1
Oct 12, 10, 8:53 am
Replies: 374
Views: 76,782
Posted By Old Key West

I got an email response this morning from...

I got an email response this morning from [email protected] with this statement. "The Diamond Retention offer does not affect our quarterly promotion."

So I have that going for me...
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