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Today, 5:35 pm
Replies: 2,983
Views: 536,161

Maybe. Have you sent all the details to the email...

Maybe. Have you sent all the details to the email address below?

[email protected]
Jul 12, 19, 11:34 am
Replies: 109
Views: 4,540

Everyone is certainly welcomed to their opinion...

Everyone is certainly welcomed to their opinion on this, but we did pass this issue on to the Loyalty Performance team for their review. They confirm that this policy meets with Marriott Bonvoy...
Jul 12, 19, 10:41 am
Replies: 1,181
Views: 110,497

Circling back to say that nothing has changed in...

Circling back to say that nothing has changed in this regard. The current system will confirm the highest category suite/upscale room type available once the run begins.
Jul 11, 19, 11:38 am
Replies: 754
Views: 55,069

I'll take a stab at this. Maybe he qualified...

I'll take a stab at this. Maybe he qualified under legacy SPG Lifetime Gold requirements at the end of 2018, which were 5 years of elite membership earning + 250 elite qualifying nights?

But, if...
Jul 8, 19, 10:04 am
Replies: 79
Views: 13,021

Any exceptions allowed would be up to the...

Any exceptions allowed would be up to the individual property to decide upon.
Jul 8, 19, 10:02 am
Replies: 96
Views: 8,350

According to information provided to us, bonus...

According to information provided to us, bonus points will be awarded to your account within 3-5 business days after your qualifying stay.
Jul 3, 19, 4:53 pm
Replies: 15
Views: 843

Our apologies for any inconvenience, but this can...

Our apologies for any inconvenience, but this can happen from time to time. Members will occasionally be asked to change their online Passwords upon sign in. If asked about this, we are supposed to...
Jul 2, 19, 5:05 pm
Replies: 1,181
Views: 110,497

If you will send the details to us at the email...

If you will send the details to us at the email address below, we can attempt to look into this on your behalf. But, it would not the first time that an accommodation had to be made due to a property...
Jul 2, 19, 5:03 pm
Replies: 1,181
Views: 110,497

SPG's system would confirm the highest category...

SPG's system would confirm the highest category suite available once the run began. We have no idea if that is still the case or not, but inquiries are being made and if we get an answer, we will...
Jul 2, 19, 4:00 pm
Replies: 227
Views: 17,380

Our apologies for any inconvenience. If you send...

Our apologies for any inconvenience. If you send us the details of this stay to the email address below, we would be glad to follow up on your behalf.

[email protected]
Jul 2, 19, 3:20 pm
Replies: 79
Views: 13,021

In an instance such as this, the points would be...

In an instance such as this, the points would be returned to your account and the monetary cancellation policy would apply.
Jun 28, 19, 12:03 pm
Replies: 105
Views: 8,578

Our apologies for any inconvenience, our best...

Our apologies for any inconvenience, our best suggestion is to send the bill to [email protected] and ask that they post it to your account.
Jun 26, 19, 5:12 pm
Replies: 489
Views: 44,286

Our apologies for any inconvenience, but our best...

Our apologies for any inconvenience, but our best advice is to call into the nearest customer engagement center (https://www.marriott.com/help/loyalty-customer-support.mi) for assistance.
Jun 25, 19, 12:42 pm
Replies: 1,082
Views: 80,655

Our apologies for any inconvenience, but we are...

Our apologies for any inconvenience, but we are able to confirm that there are some issues with MARSHA at the moment. The IT team is aware and is working diligently towards a fix. Our best suggestion...
Jun 18, 19, 1:07 pm
Replies: 96
Views: 8,350

As long as a registered member’s stay is eligible...

As long as a registered member’s stay is eligible and meets the two-night minimum within the promotion period, that stay will count toward promotion credit, even if the stay “straddles” the earning...
Jun 14, 19, 4:50 pm
Replies: 317
Views: 27,752

Have you responded to Christina's request for...

Have you responded to Christina's request for information (https://www.flyertalk.com/forum/31190989-post1378.html)? If not, perhaps send the details to her via Private Mail if you are having trouble...
Jun 14, 19, 10:24 am
Replies: 1,181
Views: 110,497

No. SNA's that expire on December 31, 2019 should...

No. SNA's that expire on December 31, 2019 should not be able to be applied to bookings made for 2020.

If @GarudaSoars wishes us to look into the issue further, we need the details sent via email....
Jun 13, 19, 5:45 pm
Replies: 890
Views: 82,555

We would be glad to look into this if you would...

We would be glad to look into this if you would send the details, including the case number, to the email address below.

[email protected]
Jun 13, 19, 9:35 am
Replies: 317
Views: 27,752

That's not going to happen until early 2020.

That's not going to happen until early 2020.
Jun 4, 19, 3:02 pm
Replies: 1,941
Views: 232,009

Our apologies for any inconvenience, but these...

Our apologies for any inconvenience, but these types of things usually take 24 hours to be seen online.
May 28, 19, 11:28 am
Replies: 291
Views: 29,164

Just to be clear...we are aware that a few...

Just to be clear...we are aware that a few members who had cases opened on this issue have had them resolved. But, there may be others who are still waiting for theirs to be.
May 28, 19, 11:24 am
Replies: 754
Views: 55,069

Probably not. We are told that this won't happen...

Probably not. We are told that this won't happen until early next year.
May 23, 19, 3:10 pm
Replies: 12
Views: 767

LOL. We spent the evening of August 8, 2018 in...

LOL. We spent the evening of August 8, 2018 in the grandstands of the castle watching the Royal Edinburgh Military Tattoo. There was a very stiff wind off the North Sea that evening and it was 48F...
May 22, 19, 2:00 pm
Replies: 6
Views: 533

Since we are not familiar with "the official...

Since we are not familiar with "the official corporate definition", we asked for clarification from our contacts. If we receive a reply back and are allowed to post it here, we will be glad to update...
Forum: Ritz Carlton
May 21, 19, 3:05 pm
Replies: 5
Views: 1,774

Thanks for the inquiry, but the answer would be...

Thanks for the inquiry, but the answer would be no, according to the terms and conditions of membership:

iv. Guaranteed Lounge Access. The Member plus one guest staying in the same room...
Showing results 1 to 25 of 104
 


 
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