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Search: Posts Made By: COGal
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May 5, 20, 9:18 am
Replies: 166
Views: 30,972
Posted By COGal

After 20 years of feeling like I've been hanging...

After 20 years of feeling like I've been hanging on by my fingertips I can honestly say I'm done. I've elected Voluntary Separation taking the severance and looking forward to doing something else. ...
Dec 16, 19, 4:00 pm
Replies: 30
Views: 7,861
Posted By COGal

Hello everyone! I have been with CO/UA for...

Hello everyone!

I have been with CO/UA for 20 years, spending the last 15 years as part of the Rate department. We are part of the Reservations division. The things that you describe here are a...
Dec 13, 19, 7:06 pm
Replies: 28
Views: 8,585
Posted By COGal

Alyssa Edwards...Drag Queen Extraordinaire. ...

Alyssa Edwards...Drag Queen Extraordinaire. Though frustrating to be without your bag for five days.
Dec 10, 19, 6:56 pm
Replies: 9
Views: 3,615
Posted By COGal

Agent in this case is incorrect. If you have a...

Agent in this case is incorrect. If you have a refundable/flexible fare -- you don't incur any penalties when making a change. Fare difference applies. If you get push back from the agent, ask...
Dec 4, 19, 5:12 pm
Sep 20, 19, 8:48 pm
Replies: 14
Views: 2,820
Posted By COGal

The only time UA cannot re-issue a ticket with...

The only time UA cannot re-issue a ticket with other airline space, is if you are "checked in" on that segment. Since the flight isn't until November this is a HUCA situation.
Mar 9, 16, 12:53 pm
Replies: 31
Views: 5,043
Posted By COGal

About 6-7 years ago, a remote agent from my...

About 6-7 years ago, a remote agent from my department said that he wasn't feeling well, but didn't want to take sick time. He and our supervisor were in contact and he stopped responding. Since he...
Feb 6, 16, 4:58 pm
Replies: 139
Views: 25,591
Posted By COGal

Native Shares will never be turned off. Too many...

Native Shares will never be turned off. Too many agents airport/reservations rely on native Shares. Shares is a line item like native Apollo and several other GDS systems that I have worked in...
Sep 4, 15, 7:01 am
Replies: 112
Views: 13,496
Posted By COGal

Coming from the CO side, I wasn't a part of the...

Coming from the CO side, I wasn't a part of the union until 2013 when our contract ratified. Everything that UA has done has been allowed by the contract, so it's been with the agreement of our...
Sep 4, 15, 4:11 am
Replies: 112
Views: 13,496
Posted By COGal

As an agent that was affected by the closing of...

As an agent that was affected by the closing of SLC, I can give you my perspective. I tried very hard to view this as a transition, not a negative thing. The pay cut is 15%, hopefully in a new...
Oct 4, 14, 7:42 pm
Replies: 26
Views: 2,732
Posted By COGal

“The symptoms of one individual were found to be...

“The symptoms of one individual were found to be consistent with another, minor treatable condition unrelated to Ebola. The second individual, who was traveling with the patient, was asymptomatic,”...
Aug 13, 14, 3:26 pm
Replies: 259
Views: 48,211
Posted By COGal

You are correct that the APD/GB tax doesn't apply...

You are correct that the APD/GB tax doesn't apply if you are transitting London. Unfortunately, phone agents and even SD's (supervisors) aren't familiar with when and where its applied. My advice...
Jul 17, 14, 9:52 am
Replies: 19
Views: 3,551
Posted By COGal

If this is a Round the World award, contact UA...

If this is a Round the World award, contact UA and ask for the Star desk. Since this is the return portion, I am guessing that your outbound flights were over the pacific and these segments need to...
Jul 17, 14, 9:37 am
Replies: 47
Views: 5,498
Posted By COGal

Totally unprofessional. I have my own opinions,...

Totally unprofessional. I have my own opinions, but am not paid to express them. As an employee, I represent UA, good, bad or ugly. I wonder if the OP would have felt the same way if the agent had...
Jul 15, 14, 7:15 pm
Replies: 76
Views: 7,651
Posted By COGal

Just attempting to make lemonade out of lemons. ...

Just attempting to make lemonade out of lemons. The remote pay scale has always been lower than working in the office. The rationale behind the lower wage has changed over time. In the beginning...
Jul 14, 14, 9:13 pm
Replies: 76
Views: 7,651
Posted By COGal

Most of the agents that report to SLC are remote...

Most of the agents that report to SLC are remote already. Only a few remain in the office. It doesn't make sense from a business perspective to keep it open when at most 40-50 agents in the office...
Nov 21, 12, 11:48 am
Replies: 39
Views: 3,135
Posted By COGal

You could always book using the minimum stay of 3...

You could always book using the minimum stay of 3 days for the lower fare, and then do a same day change to return a day earlier.
Forum: DiningBuzz
Mar 23, 11, 3:29 pm
Replies: 338
Views: 96,299
Posted By COGal

I have six orders and six credit cards.

I have six orders and six credit cards.
Forum: DiningBuzz
Mar 23, 11, 3:19 pm
Replies: 70
Views: 6,738
Posted By COGal

Spencer's in Salt Lake. A dear friend raves...

Spencer's in Salt Lake. A dear friend raves about it, it was only so-so.
Mar 23, 11, 10:40 am
Replies: 20
Views: 2,393
Posted By COGal

Either is a possibility, they aren't mutually...

Either is a possibility, they aren't mutually exclusive. In my experience as a former reservations agent I know of agents that will push you off the phone so they can move on to cash bookings, go to...
Feb 16, 10, 4:38 pm
Replies: 155
Views: 21,985
Posted By COGal

Just another joke...

Its not enough that we have to have body scans and pat downs, now we need to worry about TSA practical jokers.

http://cbs3.com/topstories/tsa.student.prank.2.1444914.html

This article makes...
Jan 4, 10, 3:54 pm
Replies: 28
Views: 2,640
Posted By COGal

This is about solidarity. Jeff announcing that...

This is about solidarity. Jeff announcing that he is not taking any salary/bonus lets me know that he won't be taking a big bonus on possibly myself and other res agents losing their jobs in a few...
Jan 2, 10, 12:06 pm
Replies: 190
Views: 12,693
Posted By COGal

My husband is brown/muslim/from North Africa. He...

My husband is brown/muslim/from North Africa. He supports profiling. He believes that its the only effective security.
Dec 27, 09, 3:53 pm
Replies: 20
Views: 2,647
Posted By COGal

Channa...I would be delighted to help you. If...

Channa...I would be delighted to help you. If for the only reason to prove that not everyone drinks the COol Aid. I normally work in a support function for agents, but every once in awhile get...
Dec 27, 09, 1:09 pm
Replies: 20
Views: 2,647
Posted By COGal

I don't know about that....yesterday I...

I don't know about that....yesterday I reaccomidated 2 passengers on Air Canada YYZ-HKG due to a security delay. I work in the call center.
Showing results 1 to 25 of 46
 

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