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Today's Posts
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Posts Made By:
COGal
Showing results 1 to 25 of 46
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Forum:
United Airlines | MileagePlus
May 5, 20, 9:18 am
Replies:
166
United COO to employees: Consider voluntary separation / New 2021 separation program
Views:
30,972
Posted By
COGal
After 20 years of feeling like I've been hanging...
After 20 years of feeling like I've been hanging on by my fingertips I can honestly say I'm done. I've elected Voluntary Separation taking the severance and looking forward to doing something else. ...
Forum:
United Airlines | MileagePlus
Dec 16, 19, 4:00 pm
Replies:
30
What does the rate desk do?
Views:
7,861
Posted By
COGal
Hello everyone! I have been with CO/UA for...
Hello everyone!
I have been with CO/UA for 20 years, spending the last 15 years as part of the Rate department. We are part of the Reservations division. The things that you describe here are a...
Forum:
American Airlines | AAdvantage
Dec 13, 19, 7:06 pm
Replies:
28
Alyssa has had it with American Airlines. Officially!
Views:
8,585
Posted By
COGal
Alyssa Edwards...Drag Queen Extraordinaire. ...
Alyssa Edwards...Drag Queen Extraordinaire. Though frustrating to be without your bag for five days.
Forum:
United Airlines | MileagePlus
Dec 10, 19, 6:56 pm
Replies:
9
How to fix a broken PNR (FareCalc error + MOLA greatest hits)
Views:
3,615
Posted By
COGal
Agent in this case is incorrect. If you have a...
Agent in this case is incorrect. If you have a refundable/flexible fare -- you don't incur any penalties when making a change. Fare difference applies. If you get push back from the agent, ask...
Forum:
United Airlines | MileagePlus
Dec 4, 19, 5:12 pm
Replies:
11
UA's response if award ticket partner cancels/ceases service -- such as South African
Views:
2,732
Posted By
COGal
There is also talk of a merger with ET.
There is also talk of a merger with ET.
Forum:
United Airlines | MileagePlus
Sep 20, 19, 8:48 pm
Replies:
14
"ANA has control of your reservation"
Views:
2,820
Posted By
COGal
The only time UA cannot re-issue a ticket with...
The only time UA cannot re-issue a ticket with other airline space, is if you are "checked in" on that segment. Since the flight isn't until November this is a HUCA situation.
Forum:
United Airlines | MileagePlus
Mar 9, 16, 12:53 pm
Replies:
31
1K agent fell asleep on phone last night
Views:
5,043
Posted By
COGal
About 6-7 years ago, a remote agent from my...
About 6-7 years ago, a remote agent from my department said that he wasn't feeling well, but didn't want to take sick time. He and our supervisor were in contact and he stopped responding. Since he...
Forum:
United Airlines | MileagePlus
Feb 6, 16, 4:58 pm
Replies:
139
AERO - New SHARES overlay to debut [6-Mar-2013]
Views:
25,591
Posted By
COGal
Native Shares will never be turned off. Too many...
Native Shares will never be turned off. Too many agents airport/reservations rely on native Shares. Shares is a line item like native Apollo and several other GDS systems that I have worked in...
Forum:
United Airlines | MileagePlus
Sep 4, 15, 7:01 am
Replies:
112
United to close HNL & DTW reservations office & DTW GS office {work from home option}
Views:
13,496
Posted By
COGal
Coming from the CO side, I wasn't a part of the...
Coming from the CO side, I wasn't a part of the union until 2013 when our contract ratified. Everything that UA has done has been allowed by the contract, so it's been with the agreement of our...
Forum:
United Airlines | MileagePlus
Sep 4, 15, 4:11 am
Replies:
112
United to close HNL & DTW reservations office & DTW GS office {work from home option}
Views:
13,496
Posted By
COGal
As an agent that was affected by the closing of...
As an agent that was affected by the closing of SLC, I can give you my perspective. I tried very hard to view this as a transition, not a negative thing. The pay cut is 15%, hopefully in a new...
Forum:
United Airlines | MileagePlus
Oct 4, 14, 7:42 pm
Replies:
26
CDC boards incoming BRU-EWR flight 4 Oct 2014 [Ebola considered unlikely]
Views:
2,732
Posted By
COGal
“The symptoms of one individual were found to be...
“The symptoms of one individual were found to be consistent with another, minor treatable condition unrelated to Ebola. The second individual, who was traveling with the patient, was asymptomatic,”...
Forum:
United Airlines | MileagePlus
Aug 13, 14, 3:26 pm
Replies:
259
UK's Air Passenger Duty (APD) tax -- Questions, How to avoid, Refunds if incorrect,..
Views:
48,211
Posted By
COGal
You are correct that the APD/GB tax doesn't apply...
You are correct that the APD/GB tax doesn't apply if you are transitting London. Unfortunately, phone agents and even SD's (supervisors) aren't familiar with when and where its applied. My advice...
Forum:
United Airlines | MileagePlus
Jul 17, 14, 9:52 am
Replies:
19
HELP! Partner carrier schedule change on award ticket. United says not my problem..
Views:
3,551
Posted By
COGal
If this is a Round the World award, contact UA...
If this is a Round the World award, contact UA and ask for the Star desk. Since this is the return portion, I am guessing that your outbound flights were over the pacific and these segments need to...
Forum:
United Airlines | MileagePlus
Jul 17, 14, 9:37 am
Replies:
47
"Why don't you ask Smisek that."
Views:
5,498
Posted By
COGal
Totally unprofessional. I have my own opinions,...
Totally unprofessional. I have my own opinions, but am not paid to express them. As an employee, I represent UA, good, bad or ugly. I wonder if the OP would have felt the same way if the agent had...
Forum:
United Airlines | MileagePlus
Jul 15, 14, 7:15 pm
Replies:
76
SLC Call Center To Close
Views:
7,651
Posted By
COGal
Just attempting to make lemonade out of lemons. ...
Just attempting to make lemonade out of lemons. The remote pay scale has always been lower than working in the office. The rationale behind the lower wage has changed over time. In the beginning...
Forum:
United Airlines | MileagePlus
Jul 14, 14, 9:13 pm
Replies:
76
SLC Call Center To Close
Views:
7,651
Posted By
COGal
Most of the agents that report to SLC are remote...
Most of the agents that report to SLC are remote already. Only a few remain in the office. It doesn't make sense from a business perspective to keep it open when at most 40-50 agents in the office...
Forum:
United Airlines | MileagePlus
Nov 21, 12, 11:48 am
Replies:
39
EWR-CLE... what is going on with these fares?
Views:
3,135
Posted By
COGal
You could always book using the minimum stay of 3...
You could always book using the minimum stay of 3 days for the lower fare, and then do a same day change to return a day earlier.
Forum:
DiningBuzz
Mar 23, 11, 3:29 pm
Replies:
338
Things you don't want to hear in front of you in line....
Views:
96,299
Posted By
COGal
I have six orders and six credit cards.
I have six orders and six credit cards.
Forum:
DiningBuzz
Mar 23, 11, 3:19 pm
Replies:
70
What are some of the most over-rated steakhouses in major US cities?(or anywhere else
Views:
6,738
Posted By
COGal
Spencer's in Salt Lake. A dear friend raves...
Spencer's in Salt Lake. A dear friend raves about it, it was only so-so.
Forum:
Swiss International Air Lines
Mar 23, 11, 10:40 am
Replies:
20
Is F award availability this bad or incompetent agent?
Views:
2,393
Posted By
COGal
Either is a possibility, they aren't mutually...
Either is a possibility, they aren't mutually exclusive. In my experience as a former reservations agent I know of agents that will push you off the phone so they can move on to cash bookings, go to...
Forum:
Practical Travel Safety and Security Issues
Feb 16, 10, 4:38 pm
Replies:
155
Watch Your Bags....TSA is Now Planting "Evidence"
Views:
21,985
Posted By
COGal
Just another joke...
Its not enough that we have to have body scans and pat downs, now we need to worry about TSA practical jokers.
http://cbs3.com/topstories/tsa.student.prank.2.1444914.html
This article makes...
Forum:
Continental OnePass (Pre-Merger)
Jan 4, 10, 3:54 pm
Replies:
28
Smisek - No pay until CO is profitable
Views:
2,640
Posted By
COGal
This is about solidarity. Jeff announcing that...
This is about solidarity. Jeff announcing that he is not taking any salary/bonus lets me know that he won't be taking a big bonus on possibly myself and other res agents losing their jobs in a few...
Forum:
Practical Travel Safety and Security Issues
Jan 2, 10, 12:06 pm
Replies:
190
Those of you who don't mind nude scans -- where DO you draw the line?
Views:
12,693
Posted By
COGal
My husband is brown/muslim/from North Africa. He...
My husband is brown/muslim/from North Africa. He supports profiling. He believes that its the only effective security.
Forum:
Continental OnePass (Pre-Merger)
Dec 27, 09, 3:53 pm
Replies:
20
The Blame game
Views:
2,647
Posted By
COGal
Channa...I would be delighted to help you. If...
Channa...I would be delighted to help you. If for the only reason to prove that not everyone drinks the COol Aid. I normally work in a support function for agents, but every once in awhile get...
Forum:
Continental OnePass (Pre-Merger)
Dec 27, 09, 1:09 pm
Replies:
20
The Blame game
Views:
2,647
Posted By
COGal
I don't know about that....yesterday I...
I don't know about that....yesterday I reaccomidated 2 passengers on Air Canada YYZ-HKG due to a security delay. I work in the call center.
Showing results 1 to 25 of 46
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