Search: Posts Made By: Vegas Agent
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Jun 13, 08, 3:55 pm
Replies: 16
Views: 1,159
Posted By Vegas Agent

I would encourage ALL Elite and non-elite...

I would encourage ALL Elite and non-elite customers to drop a note to NW and praise/encourage the lack of a fee for the 1st checked bag. NW/DL (CO and other Skyteam carriers as well) can...
Jun 13, 08, 3:50 pm
Replies: 15
Views: 1,059
Posted By Vegas Agent

Perhaps this has been pointed out somewhere...

Perhaps this has been pointed out somewhere already but NW is testing in several select cities a "hidden bid" system for VDBs. In other words, you will set the least amount you will volunteer for...
May 12, 08, 10:29 pm
Replies: 4
Views: 708
Posted By Vegas Agent

For one, leasing fees at LAS are quite expensive...

For one, leasing fees at LAS are quite expensive which prohibits many carriers from operating a lounge, coupled with what is normally a low-fare/leisure market, the majors (less USAirways) have...
Apr 21, 08, 12:26 am
Replies: 15
Views: 1,358
Posted By Vegas Agent

Ah, if you don't mind me correcting you, the...

Ah, if you don't mind me correcting you, the LAS-LAX flight operated prior to and during the operation of NW77 (3x/wk LAS-NRT flight). At the time of the LAS-NRT nonstop, it carried primarily...
Feb 15, 08, 1:19 am
Replies: 234
Views: 15,235
Posted By Vegas Agent

Believe it or not, NW didn't implement this...

Believe it or not, NW didn't implement this policy without testing it in several markets, and continued to test it even after implementation. On average, the random boarding process is 8-10 minutes...
Aug 5, 07, 3:28 pm
Replies: 37
Views: 1,920
Posted By Vegas Agent

Even some things are out of the control of the...

Even some things are out of the control of the agent. I have seen several cases where a customer (Elite) is traveling with a spouse and the Elite was upgraded, they elect to sit in coach with the...
Jul 25, 07, 10:03 am
Replies: 60
Views: 3,499
Posted By Vegas Agent

Nightmare? I would say that is a bit of a...

Nightmare? I would say that is a bit of a stretch, but that's debateable.

What the poster didn't say is if he reached FSD as scheduled or not. If he was connecting to a NW jet, rather than...
Jul 11, 07, 7:18 am
Replies: 48
Views: 3,127
Posted By Vegas Agent

Problem is: the marketing people can easily see...

Problem is: the marketing people can easily see how much revenue this program generates, and will take full credit for that...what they can't see is how many people defect to competing airlines...
Jul 11, 07, 7:14 am
Replies: 25
Views: 1,965
Posted By Vegas Agent

I specifically mentioned the crew delay at DTW. ...

I specifically mentioned the crew delay at DTW. The BWI-DTW delay didn't affect the rest of the segments as there was an aircraft change (change of gauge) at DTW.
Jul 9, 07, 6:58 pm
Replies: 25
Views: 1,965
Posted By Vegas Agent

I would concur...this is generally the case if it...

I would concur...this is generally the case if it is a planned diversion. There were likely a significant number of passengers on a cancelled flight to Edmonton (oddly though, there are no DTW-YEG...
Jul 9, 07, 12:46 pm
Replies: 55
Views: 3,900
Posted By Vegas Agent

Sorry, that is incorrect. A passenger is...

Sorry, that is incorrect. A passenger is allowed to bring aboard, with advance reservations, a pet as long as it fits in a carry-on kennel. There is an additional fee of $80 one-way for doing so,...
Jul 9, 07, 12:41 pm
Replies: 10
Views: 1,035
Posted By Vegas Agent

Delays are broken down into numbers of minutes. ...

Delays are broken down into numbers of minutes. For example: if a flight holds awaiting the flight crew from another aircraft for 5 minutes, and then at pushback time has a mechanical issue that...
Jun 29, 07, 11:47 am
Replies: 184
Views: 7,827
Posted By Vegas Agent

Would have to disagree with this...the turnover...

Would have to disagree with this...the turnover rate among the ground workers has increased dramatically. I don't have the figures, but it is very hard to recruit and obtain quality personnel at the...
Jun 27, 07, 3:22 pm
Replies: 184
Views: 7,827
Posted By Vegas Agent

I'll just put my last 2 cents in and be done with...

I'll just put my last 2 cents in and be done with this.

The bottom line, I suppose, is that management came into negotiations stating "shared sacrafice" and went on about how everyone was taking...
Jun 27, 07, 11:16 am
Replies: 184
Views: 7,827
Posted By Vegas Agent

I suppose my biggest gripe of this whole issue,...

I suppose my biggest gripe of this whole issue, other than it making my job less than enjoyable :o over the past week, is that NW failed to make any public statement about it until 3-4 days AFTER it...
Jun 27, 07, 2:54 am
Replies: 22
Views: 2,500
Posted By Vegas Agent

This would be the last person I would op-up on...

This would be the last person I would op-up on ANY flight...no offense. Upgrading someone who checks in late only rewards the situation and encourages the customer to check-in late again the next...
Jun 27, 07, 2:46 am
Replies: 184
Views: 7,827
Posted By Vegas Agent

The problem here lies in the union, there is no...

The problem here lies in the union, there is no incentive to go the extra mile or do anything more than is required of you in the contract and everyone is paid the same, regardless of their work...
Jun 24, 07, 5:39 am
Replies: 28
Views: 1,766
Posted By Vegas Agent

The primary reason (probably 95%+ of the...

The primary reason (probably 95%+ of the cancellations) are crew issues. The official NW statement is that the crews burned all of their duty time during the weather/ATC issues on the east coast...
Jun 23, 07, 5:50 pm
Replies: 28
Views: 1,766
Posted By Vegas Agent

Yep- lack of 757s and the crews to fly them as...

Yep- lack of 757s and the crews to fly them as the disgruntled pilots are not taking extra trips/overtime as anticipated. There should be some people fired at the top ... there will be likely 1000+...
Jun 17, 07, 5:53 am
Replies: 65
Views: 4,609
Posted By Vegas Agent

I do in fact believe that route additions from...

I do in fact believe that route additions from LAS are a decent comparison to the LGA-DFW route. With the exception of LAS-LAX and LAS-IND, all of the flights were added in response to another...
Jun 15, 07, 5:37 pm
Replies: 65
Views: 4,609
Posted By Vegas Agent

Purely voicing my own opinion and take on the...

Purely voicing my own opinion and take on the whole deal...if speculation or opinion isn't allowed in this forum, then there's alot of posts to delete.

"Cutting their wrists" was used rather...
Jun 15, 07, 12:52 pm
Replies: 65
Views: 4,609
Posted By Vegas Agent

Yes, an odd route indeed. There seems to be no...

Yes, an odd route indeed. There seems to be no limit into what NW will do to protect a market.

I had been told once by one of the yield-management types that it only takes about 10-12 passengers...
Jun 11, 07, 12:33 pm
Replies: 12
Views: 646
Posted By Vegas Agent

Generally, when there is a significant weather...

Generally, when there is a significant weather issue in a region of the country, a weather waiver is issued which allows all flights during the affected time period to rebooked within a certain...
Jun 10, 07, 6:39 pm
Replies: 3
Views: 539
Posted By Vegas Agent

$300 vouchers is quite out of the norm, even for...

$300 vouchers is quite out of the norm, even for a 4 hour delay. I would guess that they received them for being denied boarding on the other flight due to the weight restriction. Only a guess, but...
Jun 7, 07, 1:55 pm
Replies: 122
Views: 9,279
Posted By Vegas Agent

I hate to say it, but this is one of the results...

I hate to say it, but this is one of the results of the great morale problem at NW. I'm certainly not going to justify it, it can't be, but when we see the execs and their families flying confirmed...
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