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Search: Posts Made By: belynch
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Apr 8, 20, 11:48 am
Replies: 2,989
Views: 425,603
Posted By belynch

I called (got right through). Despite the website...

I called (got right through). Despite the website saying no update the agent said the refund request had been rejected.
I said "okay, I guess I'll go the DOT complaint and CC chargeback route" and...
Apr 7, 20, 6:57 am
Replies: 2,989
Views: 425,603
Posted By belynch

I had canceled a domestic reservation a couple...

I had canceled a domestic reservation a couple weeks ago after a 9+ hour forced schedule change and requested a refund back to the CC via the UA.com/refunds site.
When I check the status of the...
Jan 20, 20, 10:07 am
Replies: 146
Views: 23,016
Posted By belynch

Here's the thing; it actually doesn't matter to...

Here's the thing; it actually doesn't matter to me (unless I get double beds). How terrible Marriott has become is what matters. My original post on this topic yesterday indicated I accept a room...
Jan 20, 20, 7:42 am
Replies: 146
Views: 23,016
Posted By belynch

Are you supposed to figure this out via...

Are you supposed to figure this out via telepathy? If the front desk person doesn't tell you what room you've been assigned and the app doesn't have any room info I'm not sure how this is supposed to...
Jan 19, 20, 8:30 am
Replies: 146
Views: 23,016
Posted By belynch

Question for the group re: bed type not being...

Question for the group re: bed type not being honored. This happens to me ~10 nights/year and I've never bothered to follow-up on it as I'm generally pretty passive. However I've come to the...
Apr 20, 19, 5:14 pm
Replies: 2
Views: 723
Posted By belynch

PC showing as Gold / Hertz database issue

Rented a car last week and my name was listed as Gold on the board. I went into the booth and they confirmed I was Gold for the rental and refused to believe the Hertz app stating I was PC. ...
Oct 31, 18, 2:28 pm
Replies: 103
Views: 21,864
Posted By belynch

... because Delta enabled this first.

... because Delta enabled this first.
Oct 29, 18, 4:23 pm
Replies: 48
Views: 15,361
Posted By belynch

Had a new experience departing C130 last night....

Had a new experience departing C130 last night. Inbound showed 20 min delay into EWR.
They board our bus, more or less on-time. Full E145 so all 50 people plus cabin bags on the bus designed for...
Oct 29, 18, 4:18 pm
Replies: 18
Views: 2,822
Posted By belynch

It happens on rare occasion in ROC too; generally...

It happens on rare occasion in ROC too; generally when the weather is bad and they don't want people standing in the jetway or when it's a tight turn and they want to expedite boarding of the return...
Oct 2, 18, 2:55 pm
Replies: 1,596
Views: 268,884
Posted By belynch

:eek::D

:eek::D
Aug 24, 18, 7:07 am
Replies: 2,728
Views: 431,624
Posted By belynch

It means the companion benefit and lifetime Gold,...

It means the companion benefit and lifetime Gold, which is absolutely worth more than a "congrats" from the flight crew in my opinion.
Jul 19, 18, 1:21 pm
Replies: 1,596
Views: 268,884
Posted By belynch

Last week received an upgrade and was never...

Last week received an upgrade and was never notified. Realized when I pulled up app mid-flight and got a push notification about new seat.
Went to lav and saw someone else sitting in my assigned...
May 31, 18, 10:05 am
Replies: 2,728
Views: 431,624
Posted By belynch

Crossed MM on Tuesday somewhere over a state in...

Crossed MM on Tuesday somewhere over a state in the middle of the country. I bribed the guy in the middle seat with some drink chits to move to another middle, which he took so the flight wasn't...
Jan 18, 18, 2:45 pm
Replies: 72
Views: 12,959
Posted By belynch

I've had this happen to me a few times over the...

I've had this happen to me a few times over the years.
Just book it and fill out a united.com/refunds request. Same thing I do when I get charged for meals in the back.
Nov 18, 17, 1:19 pm
Replies: 47
Views: 14,346
Posted By belynch

Here's a new data point: Rejected yesterday at...

Here's a new data point: Rejected yesterday at both AF and TK in IAD around 3p. TK was pretty fully, AF had maybe 4 people in it - both cited capacity (AF didn't care I only needed to spend, maybe,...
Oct 25, 17, 4:09 pm
Replies: 124
Views: 17,169
Posted By belynch

I was on a 9 hour delayed IAD - SFO flight...

I was on a 9 hour delayed IAD - SFO flight earlier this year on a 772 (pmUA not HD). By the time the plane finally departed IAD (12:30am) the other two people in my row had defected from the flight...
Aug 31, 17, 12:45 pm
Replies: 3,084
Views: 69,747
Posted By belynch

We have a "lowest cost logical routing" price...

We have a "lowest cost logical routing" price tolerance to give travelers discretion to choose their preferred carrier. It's nearly identical to what I've had at other employers.

The extra...
Aug 29, 17, 7:44 pm
Replies: 3,084
Views: 69,747
Posted By belynch

Yup, it's a fare increase that causes me to go...

Yup, it's a fare increase that causes me to go through an extra process step every time I travel for work to get it approved. I always get it approved; but it's a waste of time and resources for...
Aug 29, 17, 2:02 pm
Replies: 3,084
Views: 69,747
Posted By belynch

Interesting. I wonder if this route was always...

Interesting. I wonder if this route was always exempted or if this is new



Because the path they chose seems to be worse; not only from a customer perspective but also in the admissions from...
Aug 29, 17, 10:26 am
Replies: 3,084
Views: 69,747
Posted By belynch

Booked ROC - IAD this am. Since it's all Express...

Booked ROC - IAD this am. Since it's all Express I would have considered a BE fare (only reason I'm booking on UA is to burn a voucher at this point). Low and behold, even with the show BE fares...
Aug 3, 17, 4:10 pm
Replies: 3,084
Views: 69,747
Posted By belynch

Yup; seen this a handful of times too. UA...

Yup; seen this a handful of times too.
UA should set-up a notifier when you are purchasing more than 1 ticket at a time where the person must acknowledge that the group will not be accommodated...
Jul 31, 17, 3:12 pm
Replies: 3,084
Views: 69,747
Posted By belynch

The route was ROC - PBI out on 8/8 return on...

The route was ROC - PBI out on 8/8 return on 8/10.
I took a picture of it and sbm12 tried to replicate it and got the exact same flights to show with BE blocked out but every other option...
Jul 31, 17, 1:11 pm
Replies: 3,084
Views: 69,747
Posted By belynch

I think their model assumed DL and AA would have...

I think their model assumed DL and AA would have it universally rolled out by now, which is why Kirby said what he did on the call.

If everyone taxes their loyalty the same then they've...
Jul 31, 17, 12:55 pm
Replies: 3,084
Views: 69,747
Posted By belynch

Nope. Every other option in the matrix showed...

Nope.
Every other option in the matrix showed the usual hodge-podge of availability.
Jul 31, 17, 12:40 pm
Replies: 3,084
Views: 69,747
Posted By belynch

Saw a fare on the ua.com matrix today that only...

Saw a fare on the ua.com matrix today that only offered BE. Not regular economy, refundable, or F (it was mainline).

Since we've removed BE from our corporate booking engine I was curious why I...
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