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Search: Posts Made By: hopegrad
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Jul 21, 17, 10:03 pm
Replies: 20
Views: 2,097
Posted By hopegrad

I'm a student of consumer protection laws that...

I'm a student of consumer protection laws that generally address this type of situation. Also, before reviewing what I know, it's always fun to read the tone used by some here.

Per California law...
Jul 20, 17, 10:21 pm
Replies: 20
Views: 2,097
Posted By hopegrad

I'm running into this same situation at the...

I'm running into this same situation at the Westin Nanea on Maui in September. The hotel doesn't have any standard issue rooms in the hotel at any point from today well into the future defined as...
Jul 20, 17, 9:51 pm
Replies: 93
Views: 41,037
Posted By hopegrad

Question for the masses regarding this property....

Question for the masses regarding this property. Just ran a search to look for any points booked available night at the standard category 6 rate of 20k or 25k points through December 31, 2018 and not...
Jul 20, 17, 5:26 pm
Replies: 20
Views: 2,097
Posted By hopegrad

Hey T&E: I've seen the same issue with...

Hey T&E:

I've seen the same issue with hotels that are listed as all suite and/or luxury properties requiring a call into central reservations to gauge availability. Generally speaking, rooms...
Jul 20, 17, 5:02 pm
Replies: 40
Views: 9,437
Posted By hopegrad

Cannot recommend this hotel. Stayed here in...

Cannot recommend this hotel. Stayed here in February of 2017. Room was absolutely filthy. Baby crawled on the floor and looked like he'd been working as a chimney sweep within 10 minutes on the...
May 22, 16, 1:53 pm
Replies: 1,168
Views: 29,638
Posted By hopegrad

Still No Go in SF

Keep trying, have used all the typical tricks and no bueno. System will not allow a check-in. Bizarre.
May 22, 16, 12:27 pm
Replies: 1,168
Views: 29,638
Posted By hopegrad

Mobile/Web/Phone Flight Check-in Down ... Again

Hi Everyone:

UA's check-in systems have been down according to 1K phone operators since approximately 5:30am (PDT). The only way to check-in for a flight until later, which is something to be...
May 6, 16, 2:23 am
Replies: 30
Views: 3,226
Posted By hopegrad

Tried that route with Plat Concierge and "there's...

Tried that route with Plat Concierge and "there's no availability for the rack rate. All we can do is book the 6 day minimum stay." Had no choice. Need to be there next week which is the only reason...
May 5, 16, 10:38 pm
Replies: 30
Views: 3,226
Posted By hopegrad

Not trolling. Here's the situation. I need a one...

Not trolling. Here's the situation. I need a one night stay in Seattle next week. Let's say it's on the 10th. The Westin won't let me book a single night stay via any rate. Log in, search for...
May 5, 16, 4:56 pm
Replies: 30
Views: 3,226
Posted By hopegrad

Anyone Noticing a Decline in Customer Service at SPG Entities?

Hi Everyone:

Not here to bellyache. Trying to get some perspective. By way of background, I'm a lifetime Plat with 75+ stays per year over the past decade. I'm noticing a consistent decline in...
Nov 7, 15, 2:42 am
Replies: 799
Views: 16,805
Posted By hopegrad

Has anyone noticed how the fares were bumped up...

Has anyone noticed how the fares were bumped up substantially for the SFO/EWR trips? The Y fare is now in excess of $2k roundtrip and my travel agent on a whim priced a first class roundtrip for...
Oct 1, 15, 11:07 pm
Replies: 219
Views: 43,009
Posted By hopegrad

Here tonight ... All with advance bookings should look elsewhere ASAP ...

Hi All:

Quick Observsations

Quite rundown in comparison to my last stay.
Staff just don't care.
Room service is non-existent.
Restaurant and bar closed early.

They're definitely making it...
Sep 9, 15, 11:29 pm
Replies: 1,500
Views: 252,517
Posted By hopegrad

I think the US DOJ's announcement this afternoon...

I think the US DOJ's announcement this afternoon could spell big trouble for US, Mr. Smisek and others involved in the SC flight situation. Anyone else see this news?
...
Sep 8, 15, 6:43 pm
Replies: 1,500
Views: 252,517
Posted By hopegrad

We all may want to be careful with what we wish...

We all may want to be careful with what we wish for because we just may get it (in the end). That last bit is my pontificating. ;)

This story is by no means wrapped up. The highest profile face...
Feb 10, 15, 1:50 am
Replies: 100
Views: 20,827
Posted By hopegrad

Do not stay in this hotel if you plan to use the...

Do not stay in this hotel if you plan to use the Internet. I'd say the wifi was bad but that would do a disservice to all the things in life which are bad. Sure you can connect to the wifi but you...
Dec 27, 14, 5:19 am
Replies: 696
Views: 142,325
Posted By hopegrad

Hi All: Just to provide an update, I'm...

Hi All:

Just to provide an update, I'm fortunate to have an ambassador working to resolve the issues experienced. Suffice to say hotel management is non-responsive and we now have a sizable file...
Dec 26, 14, 4:22 am
Replies: 696
Views: 142,325
Posted By hopegrad

Hi Everyone: Staying at the Westin Paris as...

Hi Everyone:

Staying at the Westin Paris as an SPG Lifetime Plat right now and to put it mildly I'm running into some interesting experiences. Let me begin by saying when you travel in France as...
Oct 9, 14, 2:32 pm
Replies: 136
Views: 14,967
Posted By hopegrad

Hi All: Thanks for all the kind offers of...

Hi All:

Thanks for all the kind offers of tickets. I have something lined up now so I hope you can provide your ticket to someone in need.

All the best,

Tom
Oct 6, 14, 7:03 pm
Replies: 136
Views: 14,967
Posted By hopegrad

Just found this ... ugh.

Hi Everyone:

I just found this thread and have been looking for it. Does anyone have a single wristband to spare? I'm a GS with UA and will gladly return the favor at some point.

Thanks,
...
Jul 27, 14, 1:53 pm
Replies: 71
Views: 16,705
Posted By hopegrad

We should also keep our eye on the Promos Promos...

We should also keep our eye on the Promos Promos Promos sticky which is always the top thread for the forum. I'm wondering the same and have kept a semi-religious eye on it. Nothing yet. It's...
Jun 30, 14, 12:25 am
Replies: 7
Views: 998
Posted By hopegrad

I'd also check out the used gear department. All...

I'd also check out the used gear department. All kinds of random interesting stuff is usually there at deep discounts.
Feb 17, 14, 1:40 am
Replies: 13
Views: 1,593
Posted By hopegrad

I'm just reading tea leaves here but it looks...

I'm just reading tea leaves here but it looks like a rapidly changing situation. NWS is saying O'Hare and Midway will likely have decent impacts in the afternoon. But, NWS won't predict snowfall...
Oct 14, 13, 3:48 pm
Replies: 314
Views: 51,470
Posted By hopegrad

Hi All: Looking for a party vibe? This is a...

Hi All:

Looking for a party vibe? This is a good hotel but be prepared for all that comes with a party that lasts way too long.

Had some major issues here last weekend. First, there is...
Jun 17, 13, 1:21 am
Replies: 136
Views: 17,699
Posted By hopegrad

I like to think I'm easy to please and I do...

I like to think I'm easy to please and I do appreciate UA. That said, I hope the UA leadership team starts focusing on the things that still need attention. An example, the ghost in the machine...
Showing results 1 to 25 of 89
 

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