Search: Posts Made By: runarbg
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Aug 23, 19, 12:41 am
Replies: 118
Views: 19,338
Posted By runarbg

Lauren, Thank you for all you have done. You have...

Lauren, Thank you for all you have done. You have helped me SO much. Every time that I have had problems getting help from Hilton Support, you have been there and solved the problem immediately. I'm...
Aug 20, 19, 12:07 am
Replies: 62
Views: 17,823
Posted By runarbg

No, it's not. I reached LTD last May. I received...

No, it's not. I reached LTD last May. I received my package last week!
Jul 12, 19, 1:01 am
Replies: 62
Views: 17,823
Posted By runarbg

I have now written many emails the last 4 months...

I have now written many emails the last 4 months to get my status, but it seems impossible. Every time it's just the standard response "Thank you for contacting Hilton. We will answer within 48...
Jun 11, 19, 12:09 am
Replies: 62
Views: 17,823
Posted By runarbg

They have been "looking into" my Lifetime Diamond...

They have been "looking into" my Lifetime Diamond request for 3 months now. And each time I write asking how it's going, I just receive the same "Thank you for your inquiry regarding your status for...
May 12, 19, 1:30 am
Replies: 62
Views: 17,823
Posted By runarbg

Some of you are lucky enough to hear back from...

Some of you are lucky enough to hear back from Hilton. About a month ago I went over the 1,000 night limit - from my own records. I have been Diamond for 13 years. So I wrote Hilton asking if they...
May 10, 19, 12:11 am
Replies: 497
Views: 130,308
Posted By runarbg

No breakfast for Diamonds. No upgrades. "We never...

No breakfast for Diamonds. No upgrades. "We never give free upgrades"!
Apr 8, 19, 6:12 am
Replies: 321
Views: 245,431
Posted By runarbg

You will NOT be charged. I have stayed there...

You will NOT be charged. I have stayed there twice lately using points. Each time the confirmation email adds Resort fee. But they never charge it. Lauren says that it's a problem with their system....
Mar 11, 19, 8:59 am
Replies: 137
Views: 27,873
Posted By runarbg

I received an email yesterday that I have a CU...

I received an email yesterday that I have a CU from Go to Plus today SFO-CPH.
Feb 18, 19, 12:13 am
Replies: 894
Views: 175,044
Posted By runarbg

I have complained about this several times. Both...

I have complained about this several times. Both management and engineers have confirmed that no rooms have working thermostats. All rooms have the same temperature, controlled from a central...
Jan 6, 19, 1:21 am
Replies: 21
Views: 2,407
Posted By runarbg

I think that you got out of bed with the wrong...

I think that you got out of bed with the wrong leg first today!?!
Jan 6, 19, 1:19 am
Replies: 21
Views: 2,407
Posted By runarbg

That is NOT toll-free in Norway! In fact it's...

That is NOT toll-free in Norway! In fact it's more expensive than calling a regular domestic number!
Jan 6, 19, 1:17 am
Replies: 21
Views: 2,407
Posted By runarbg

The toll-free number is not working from Norway!

The toll-free number is not working from Norway!
Jan 5, 19, 12:58 am
Replies: 21
Views: 2,407
Posted By runarbg

I am not willing to waste a lot of money calling....

I am not willing to waste a lot of money calling. I'm in Norway. I also like to have a written documentation.
Jan 5, 19, 12:55 am
Replies: 21
Views: 2,407
Posted By runarbg

Another horror story from Diamond Desk

I have had a lot of bad experience with the Diamond Desk. They never read the emails, just the heading. They answer to other things than I address. And a new agent answers each time I write a new...
Dec 27, 18, 9:09 am
Replies: 663
Views: 56,819
Posted By runarbg

I have still not received my stay and nights...

I have still not received my stay and nights credit after my stay November 1. After reading other members here having luck with the Twitter team, I decided to try after talking to Diamond Desk, Chat...
Dec 24, 18, 8:33 pm
Replies: 663
Views: 56,819
Posted By runarbg

I have still not received my stay and 5 nights...

I have still not received my stay and 5 nights for an award stay in New York November 1!! I have written the Diamond Desk about 15 times. They never read my questions, just reply that award stays...
Dec 13, 18, 12:50 am
Replies: 663
Views: 56,819
Posted By runarbg

I'm from Norway and my stay November 1-6 has...

I'm from Norway and my stay November 1-6 has still not posted. Even after a lot of emails!
Dec 13, 18, 12:47 am
Replies: 3
Views: 625
Posted By runarbg

I checked several dates in Sydney, Melbourne and...

I checked several dates in Sydney, Melbourne and Adelaide for my February trip. All rates for this sale is MORE EXPENSIVE than the regular member advanced purchased rate! And they call it a sale?
Dec 8, 18, 12:58 am
Replies: 663
Views: 56,819
Posted By runarbg

Exactly the same happened to me. After a couple...

Exactly the same happened to me. After a couple of days without hearing anything I wrote again - in the same email thread. And I received the EXACT SAME reply, word by word, as I received after my...
Dec 3, 18, 4:31 am
Replies: 8
Views: 1,575
Posted By runarbg

This is exactly the same as I experience. I have...

This is exactly the same as I experience. I have posted it in this thread: https://www.flyertalk.com/forum/hilton-hilton-honors/1937558-update-oct-30-31-2018-a-post30487372.html#post30487372

I...
Dec 3, 18, 12:56 am
Replies: 663
Views: 56,819
Posted By runarbg

Diamond Desk has not replied to me in two days...

Diamond Desk has not replied to me in two days now. I have given up and written Lauren instead. I also complained about the useless Diamond Desk!
Dec 1, 18, 1:30 pm
Replies: 663
Views: 56,819
Posted By runarbg

The "fun" conversation with the Diamond Desk has...

The "fun" conversation with the Diamond Desk has continued for a few hours. I just press "reply" every time I reply, and the address it goes to is [email protected] A new person gets back to me...
Dec 1, 18, 9:27 am
Replies: 663
Views: 56,819
Posted By runarbg

I have not received stay credit or nights credit...

I have not received stay credit or nights credit for my 5-night points stay October 31. The stay posted a couple of days after, but no update to the number of nights or stays.

So I contacted the...
Nov 25, 18, 2:37 am
Replies: 4
Views: 522
Posted By runarbg

I have a reward stay 5 weeks ago where the nights...

I have a reward stay 5 weeks ago where the nights and stays have not been updated. I have contacted the Diamond desk several times, and the reply is always "We have published that we are upgrading...
Jul 12, 18, 1:00 pm
Replies: 497
Views: 130,308
Posted By runarbg

They have starting charging a daily Resort Fee...

They have starting charging a daily Resort Fee for all bookings, like the other Las Vegas Hilton hotels. Since I don't get any extra benefits, it means a rate increase of about 25% for me. That's a...
Showing results 1 to 25 of 263
 

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