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Search: Posts Made By: pomkiwi
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Replies: 406
Views: 58,712
Posted By pomkiwi

Final update. LH themselves have not acknowledged...

Final update. LH themselves have not acknowledged my refund request but today a credit arrived in my Amex account for the value of the flights direct from LH (which will be taken back by Amex...
Replies: 9
Views: 758
Posted By pomkiwi

My experience was similar. LH substituted a round...

My experience was similar. LH substituted a round trip to Brazil from the UK via FRA with a one way to FRA at the same fare 14 days before the original departure date having cancelled the long-haul...
Replies: 406
Views: 58,712
Posted By pomkiwi

So this gets more ridiculous and I'm still trying...

So this gets more ridiculous and I'm still trying to work out if LH is just monumentally incompetent or behaving appallingly badly.

Having cancelled my return flight to GRU via FRA and ZRH (in F)...
Replies: 406
Views: 58,712
Posted By pomkiwi

This could be frustrating. I had a booking from...

This could be frustrating. I had a booking from the UK via FRA and ZRH to Sao Paolo and back for early July. Last week LH cancelled the ZRH-GRU flight and I requested a refund of my itinerary via the...
Replies: 50
Views: 5,566
Posted By pomkiwi

Thanks. I no longer wish to travel - I posted to...

Thanks. I no longer wish to travel - I posted to give an idea of how LH was cancelling flights in July.
Jun 23, 20, 9:28 am
Replies: 1,314
Views: 251,416
Posted By pomkiwi

My return from JNB next March is still showing as...

My return from JNB next March is still showing as a 744....
Replies: 50
Views: 5,566
Posted By pomkiwi

My flight from ZRH-GRU (on LX) on 7th July was...

My flight from ZRH-GRU (on LX) on 7th July was cancelled overnight as was a European connection. Now to start the long battle for my refund.......
May 21, 20, 7:29 am
Replies: 1
Views: 1,125
Posted By pomkiwi

I don't think you can do anything until SAA...

I don't think you can do anything until SAA cancels the flight or officially goes bust. At that point I would go down the credit card dispute route (Amex just refunded me the cost of 2 flights SAA...
May 12, 20, 6:15 am
Replies: 157
Views: 22,715
Posted By pomkiwi

Final update. The refund from SQ arrived in my...

Final update. The refund from SQ arrived in my Amex account today - a week after my second phone call. Given that the amount has also been credited by Amex under their dispute procedure i will call...
May 7, 20, 1:36 am
Replies: 157
Views: 22,715
Posted By pomkiwi

Amex have processed my refund and closed the...

Amex have processed my refund and closed the dispute within 72 hours of me filing it - impressive.
May 5, 20, 1:56 am
Replies: 157
Views: 22,715
Posted By pomkiwi

Received automated confirmation of my refund...

Received automated confirmation of my refund request for the first time which adds to my feeling that the request I made in March was ignored and nothing happened after my call in early April despite...
May 4, 20, 9:39 am
Replies: 157
Views: 22,715
Posted By pomkiwi

Followed up by phone today and essentially got a...

Followed up by phone today and essentially got a brush off - confirmed that I would get a refund but not prepared to give any indication when. Given that I first applied for a refund 7 weeks ago when...
May 4, 20, 6:26 am
Replies: 157
Views: 22,715
Posted By pomkiwi

The SQ website suggests that refunds may take up...

The SQ website suggests that refunds may take up to 16 weeks and not to contact them until 4 months have passed since the request.
May 4, 20, 6:21 am
Replies: 157
Views: 22,715
Posted By pomkiwi

I was told 4 weeks. That was more than 4 weeks...

I was told 4 weeks. That was more than 4 weeks ago and nothing yet. I will gather my strength to call them again later this week....
Apr 27, 20, 1:07 pm
Replies: 18
Views: 2,222
Posted By pomkiwi

Good luck getting a refund from SAA either via...

Good luck getting a refund from SAA either via the website or call centre. It is likely you will need to claim a refund from your credit card company by disputing the charge (on the basis that the...
Apr 23, 20, 1:37 am
Replies: 106
Views: 17,046
Posted By pomkiwi

I had a similar experience and after 2 weeks...

I had a similar experience and after 2 weeks called them. The call was answered promptly and my reservation cancelled with the promise of a refund within 4 weeks. To be honest i don't think the...
Apr 8, 20, 12:28 am
Replies: 1,169
Views: 165,537
Posted By pomkiwi

To close the loop - funds reappeared in my Amex...

To close the loop - funds reappeared in my Amex account overnight.
Grateful for the help but canít help wondering why BA canít make refunds simple for the majority of customers not in the FT bubble.
Apr 6, 20, 7:16 am
Replies: 1,169
Views: 165,537
Posted By pomkiwi

Very impressed with BARefundHelper. I sent a PM...

Very impressed with BARefundHelper. I sent a PM this morning and he phoned me a couple of hours later - Avios and 2 for 1 voucher now back in my account and cash element on its way to my Amex. Thanks
Apr 6, 20, 4:33 am
Replies: 1,169
Views: 165,537
Posted By pomkiwi

Did you receive a confirmation e-mail after you...

Did you receive a confirmation e-mail after you submitted the form to cancel?
Apr 5, 20, 10:47 am
Replies: 106
Views: 17,046
Posted By pomkiwi

No reply received from SQ so I telephoned their...

No reply received from SQ so I telephoned their UK reservation line. No delay in getting through and a helpful agent who tried a couple of times to suggest I take a credit for future travel but her...
Apr 1, 20, 12:29 pm
Replies: 106
Views: 17,046
Posted By pomkiwi

10 business days later and no reply nor...

10 business days later and no reply nor refund....

I will seek a chargeback from Amex early next week after the date of the first cancelled flight.
Mar 26, 20, 3:30 am
Replies: 4,749
Views: 568,401
Posted By pomkiwi

Have tried to get an Avios and cash refund using...

Have tried to get an Avios and cash refund using the Javascript workaround. It is becoming more difficult to avoid the voucher or rebook screen. Eventually did so entering the link provided in Head...
Mar 22, 20, 10:56 am
Replies: 914
Views: 172,379
Posted By pomkiwi

I would suggest that if you really need to be in...

I would suggest that if you really need to be in Australia you need to be on a flight tonight or tomorrow. Within a very few days the only likely exception is to be the direct QF flight between LHR...
Mar 22, 20, 10:45 am
Replies: 129
Views: 26,130
Posted By pomkiwi

I think it is highly likely that it is...

I think it is highly likely that it is deliberate. Airlines are desperate for cash flow at the moment. Many reports of other airlines doing the same thing. I've had personal experience with Singapore...
Mar 22, 20, 10:24 am
Replies: 941
Views: 184,739
Posted By pomkiwi

Possibly not the best phrase? This situation has...

Possibly not the best phrase? This situation has long moved on from being a game or a FT creative routing contest.
Showing results 1 to 25 of 1000
 

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