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Search: Posts Made By: RNE
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Today, 12:14 pm
Replies: 2,565
Views: 290,460
Posted By RNE

Sure enough, United reneged on its supervisor's...

Sure enough, United reneged on its supervisor's agreed-upon refund. (Surprise, surprise!) Today, I filed a refund request in which I stated that supervisor's agreement (even giving his name; I always...
Today, 11:28 am
Replies: 2,565
Views: 290,460
Posted By RNE

You're welcome, plus congratulations and thank...

You're welcome, plus congratulations and thank you for letting us know you got your refund.


I'm really not surprised. Airlines are behaving atrociously. DOT consumer complaints must be flying in...
May 26, 20, 3:00 pm
Replies: 108
Views: 2,136
Posted By RNE

Unless you have a place to stay for free, who's...

Unless you have a place to stay for free, who's going to go to Hawaii only to spend $1000's for a hotel room and room service food for 14 days?
May 26, 20, 2:45 pm
Replies: 2,565
Views: 290,460
Posted By RNE

I agree... even if UA has to route the OP through...

I agree... even if UA has to route the OP through TOM (Timbuktu).
May 26, 20, 8:49 am
Replies: 2,565
Views: 290,460
Posted By RNE

I'm going to book a flight on United but I'm not...

I'm going to book a flight on United but I'm not going to pay for it. Instead, I'll advise the airline that to receive my payment it must...

File a claim with me.
I will review its claim before...
May 22, 20, 9:35 am
Replies: 2,565
Views: 290,460
Posted By RNE

As soon as my miles run out I'll leave UA. CLE...

As soon as my miles run out I'll leave UA. CLE isn't even much of a focus city anymore. Unfortunately, I'm sitting on 477k miles.

That shouldn't add to the delay.
May 22, 20, 7:34 am
Replies: 2,565
Views: 290,460
Posted By RNE

Right on! Words to live by! I'm...

Right on!


Words to live by!


I'm not a fan of shame, but in United's case...


That's the unseen tragedy in all of this. United isn't the only malefactor.
May 19, 20, 6:04 am
May 18, 20, 10:40 am
Replies: 2,565
Views: 290,460
Posted By RNE

There is a possibility you'll get a refund. But...

There is a possibility you'll get a refund. But accepting an ETC weakened your position. Good luck.
May 16, 20, 10:34 am
Replies: 2,565
Views: 290,460
Posted By RNE

Call back and try again. If you have no luck,...

Call back and try again. If you have no luck, politely ask to speak to a supervisor -- even if the CSR has already spoken to one on your behalf. Once you get a supervisor, explain why UA's options...
May 15, 20, 6:49 am
Replies: 2,565
Views: 290,460
Posted By RNE

Good news! I received a refund today for one of...

Good news! I received a refund today for one of the tickets in our two-passenger booking (Italy round-trip in May). I expect the other ticket's refund to post shortly.

EDIT 5/16/202: The other...
May 14, 20, 9:42 am
Replies: 39
Views: 5,267
Posted By RNE

Here's the problem: What will COVID-19 be like in...

Here's the problem: What will COVID-19 be like in 2021? Or even 2022? Obviously, nobody can answer that. If you're willing to roll the dice, do so. But ask yourself this: What if you're quarantined...
May 14, 20, 9:36 am
Replies: 2,803
Views: 558,534
Posted By RNE

I expect ghost bookings will be rife throughout...

I expect ghost bookings will be rife throughout fall and probably winter.
May 14, 20, 9:19 am
Replies: 575
Views: 112,474
Posted By RNE

Your caution against rash action is well taken....

Your caution against rash action is well taken. However, the prescient among us foresee years of dysfunction.

You didn't first have to threaten/suggest you were thinking about cancelling?

Ditto.
May 14, 20, 9:08 am
Replies: 2,565
Views: 290,460
Posted By RNE

"Mutated" might be more apt than "evolved." ;) ...

"Mutated" might be more apt than "evolved." ;)


"Entitlement" is too contentions a concept anymore, so I won't even go there. Instead, I'll simply say that if I were you, I'd demand a refund and...
May 13, 20, 12:00 pm
Replies: 2,565
Views: 290,460
Posted By RNE

Contact your credit card issuer and find out...

Contact your credit card issuer and find out exactly what United's response to the charge back was. The airline may simply have asserted that you purchased a non-refundable ticket and therefore are...
May 12, 20, 10:16 am
Replies: 2,565
Views: 290,460
Posted By RNE

Be aware that it may take a lot longer than 21...

Be aware that it may take a lot longer than 21 business days. And there's a chance UA's Refunds Department may not approve your refund at all. Just saying.
May 11, 20, 3:37 pm
May 11, 20, 12:42 pm
Replies: 2,565
Views: 290,460
Posted By RNE

"Ultimately"? I hope you're right, but I think...

"Ultimately"? I hope you're right, but I think there is too much uncertainty to speak with any kind of certainty about future travel.
May 11, 20, 8:14 am
Replies: 2,565
Views: 290,460
Posted By RNE

Don't worry about that; assert the truth and go...

Don't worry about that; assert the truth and go from there. UA won't make things easy. Nor will your compliant be the first of its kind the DOT has heard recently.

RNE, imagining the DOT is as...
May 10, 20, 10:36 am
Replies: 2,565
Views: 290,460
Posted By RNE

Pretty much the same here, but UA has refunded...

Pretty much the same here, but UA has refunded the cost of seat upgrades for one segment, at least. Had to file a refund request on seat upgrade fees for three other segments. Still twiddling my...
May 10, 20, 8:56 am
Replies: 2,565
Views: 290,460
Posted By RNE

Telephoned UA just now. Asked for a cash refund....

Telephoned UA just now. Asked for a cash refund. Got push back. Talked to a supervisor. Painstakingly explained my 6-hour-duration rationale. He didn't buy it, but he did agree to refund my fare "as...
Forum: Midwest
May 9, 20, 2:45 pm
Replies: 2,303
Views: 290,657
Posted By RNE

Our flight on 16 June, UA639 CLE-IAH was...

Our flight on 16 June, UA639 CLE-IAH was "removed" from our booking. UA is now routing us through EWR. :mad: Anyway, no daily service to IAH from CLE? Really?
May 9, 20, 11:35 am
Replies: 2,565
Views: 290,460
Posted By RNE

I'll wait to see if UA makes further changes. If...

I'll wait to see if UA makes further changes. If not, I'll seek a refund anyway. If I fail, then I'll have an ETC. But I might as well try for something better than that shabby consolation prize.
...
May 9, 20, 9:42 am
Replies: 2,565
Views: 290,460
Posted By RNE

I was not aware probabilities entered into the...

I was not aware probabilities entered into the calculation. Anyway, here's my calculation (though I admit I'm not sure how to calculate it).

Original outbound duration: 10hr 10mn
Original inbound...
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