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Sep 30, 11, 10:24 am
Replies: 578
Views: 83,369
Posted By frankvb

As a Platinum I think I had a 100% success rate...

As a Platinum I think I had a 100% success rate on club floor upgrades. Rooms are slightly nicer. I wouldn't spend more than GBP 60-65 per night though, on the other hand using points seems to be...
Sep 14, 11, 10:54 am
Replies: 216
Views: 23,536
Posted By frankvb

Well, this is a rather common practice called...

Well, this is a rather common practice called 'overbooking'. Worst case is that they will need to walk some customers to another hotel.
Sep 14, 11, 10:52 am
Replies: 153
Views: 22,078
Posted By frankvb

It is slightly annoying :) It is not unique for...

It is slightly annoying :) It is not unique for this hotel, as I've experienced this at other places (offices) as well.
Sep 7, 11, 2:56 pm
Replies: 59
Views: 6,294
Posted By frankvb

Don't see the problem either - every company I...

Don't see the problem either - every company I have worked for made me settle the bill myself, usually with a company credit card in my name.
Sep 7, 11, 11:30 am
Replies: 815
Views: 100,950
Posted By frankvb

The Westin Monache Resort, Mammoth Booked...

The Westin Monache Resort, Mammoth
Booked standard room(FRN), got rather nice 1BR suite

Sheraton Sonoma County - Petaluma
Booked standard room(C&P), got accessible corner room

The Westin...
Sep 7, 11, 11:19 am
Replies: 506
Views: 135,239
Posted By frankvb

Did you select your personalised card on the...

Did you select your personalised card on the website?
Aug 30, 11, 10:31 pm
Replies: 815
Views: 100,950
Posted By frankvb

This is really one of my favourite properties for...

This is really one of my favourite properties for upgrades. Stayed three times over the last year and got upgraded to the very nice 1BR suite every time. C&P last time, otherwise rate around $100.
Aug 26, 11, 9:05 am
Replies: 259
Views: 59,546
Posted By frankvb

I was upgraded to a rather spacious 1BR suite on...

I was upgraded to a rather spacious 1BR suite on a 1 night FRN stay last week. Initially the reservation was pre-upgraded to 'premium room'. Excellent upgrade, best suite I've ever been upgraded to.
Aug 11, 11, 9:10 am
Replies: 671
Views: 129,023
Posted By frankvb

Anyone noticed that after clicking on the website...

Anyone noticed that after clicking on the website 'Send Confirmation' button for one of the free resort night bookings (you can't display the reservation directly) suddenly it becomes possible to...
Aug 10, 11, 8:24 am
Replies: 369
Views: 72,033
Posted By frankvb

Limited experience but I was very much...

Limited experience but I was very much underwhelmed about the breakfast.


Yes, club access for Platinum is always there, no matter what room you'll get. Last time I got upgraded to some kind of...
Aug 10, 11, 8:19 am
Replies: 28
Views: 3,070
Posted By frankvb

I'm also a bit at a loss why posters have...

I'm also a bit at a loss why posters have problems with the SPG rules about standard room availability. That is just the way the program works.

I am actually quite happy about the program, compare...
Aug 9, 11, 8:39 am
Replies: 106
Views: 22,669
Posted By frankvb

Just commenting on this bit - the following could...

Just commenting on this bit - the following could have happened. My corporate AMEX is still my personal liability, I need to file an expense claim to get reimbursed, and then pay AMEX myself. As well...
Aug 4, 11, 11:44 am
Replies: 300
Views: 28,904
Posted By frankvb

Only have this problem with the Westin Monache...

Only have this problem with the Westin Monache Resort at Mammoth Lakes, CA, and the Sheraton Keauhou Bay resort (HI). Both seem to be missing from the resort directory as well :eek:

Sheraton...
Aug 3, 11, 10:15 am
Replies: 15
Views: 1,687
Posted By frankvb

I did notice that if you display two reservations...

I did notice that if you display two reservations in two browser tabs, and then proceed to change/cancel the reservation displayed first, you will actually go ahead and change/cancel the reservation...
Aug 2, 11, 11:37 am
Replies: 28
Views: 4,620
Posted By frankvb

Sheraton Centre Toronto

Stayed there last week for the first time after completing the survey, and didn't notice anything different compared to my 15-ish earlier stays this year.

Actually on earlier stays I did once get...
Jul 26, 11, 8:51 am
Replies: 174
Views: 24,870
Posted By frankvb

Now does NA mean 'US' or 'US and Canada (+...

Now does NA mean 'US' or 'US and Canada (+ Mexico...)' :confused:

As this is written by AMEX US, it probably means 'US' :rolleyes:
Jul 22, 11, 11:47 am
Replies: 289
Views: 54,906
Posted By frankvb

I stayed at the Sheraton San Diego Marina twice...

I stayed at the Sheraton San Diego Marina twice over the last 1.5 year. First time book a standard (deluxe?) Marina tower room, no upgrade. Second time I was upgraded to what it looks like exactly...
Jul 22, 11, 11:33 am
Replies: 153
Views: 22,078
Posted By frankvb

Indeed I believe they want to upgrade you -...

Indeed I believe they want to upgrade you - however I experienced no upgrade recently. Note that during some weeks virtually all downtown Toronto hotels are sold out due to some major conference. If...
Jun 2, 11, 5:03 pm
Replies: 7
Views: 1,514
Posted By frankvb

This should really be in the BA forum :) However,...

This should really be in the BA forum :) However, be aware that BA miles will only book into 'saver' AA award space (or whatever it is called). Now I don't know what 'off-peak' vs. 'peak' means...
May 16, 11, 8:09 am
Replies: 467
Views: 52,836
Posted By frankvb

Bonus posted ^ Nice little earner on 4 stays...

Bonus posted ^

Nice little earner on 4 stays this week :)
May 15, 11, 11:46 am
Replies: 467
Views: 52,836
Posted By frankvb

I wonder if the email address needs to match the...

I wonder if the email address needs to match the one used on spg. Obviously I am using a unique one for foursquare - haven't received any spg points yet for a sheraton stay / foursquare check-in...
Mar 29, 11, 3:56 pm
Replies: 815
Views: 100,950
Posted By frankvb

Westin Harbour Castle Toronto

Upgraded to a premier suite for a one-night stay :cool: Booked standard king room.

BTW: hotel was fully booked during some major mining conference in Toronto. Just as fully booked as every hotel...
Mar 29, 11, 3:52 pm
Replies: 815
Views: 100,950
Posted By frankvb

I'm on my 5th stay this year (around 30 nights...

I'm on my 5th stay this year (around 30 nights until today), never received a suite upgrade. I think I'm now 3 out of 5 for a club floor room, otherwise stayed only on an SPG floor. Not very...
Mar 29, 11, 3:48 pm
Replies: 31
Views: 5,196
Posted By frankvb

Every single SPG hotel I've stayed at for the...

Every single SPG hotel I've stayed at for the past year is still running the PH stuff on the SPG channel. Currently staying at the Toronto Sheraton Centre.
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