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Search: Posts Made By: pat_pat_tong
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Feb 25, 19, 6:04 pm
Replies: 807
Views: 187,397
Posted By pat_pat_tong

Good data point. Which phone number did you call?...

Good data point. Which phone number did you call? Elite hotline or regular? Tried to call the regular customer service line but it was so busy that I hang up after waiting for 10+ mins. May try to...
Feb 19, 19, 12:17 am
Replies: 152
Views: 3,994
Posted By pat_pat_tong

I can finally ticket an AA award travel this...

I can finally ticket an AA award travel this evening
Feb 18, 19, 12:58 pm
Replies: 152
Views: 3,994
Posted By pat_pat_tong

Yeah. I encountered the same error message "Our...

Yeah. I encountered the same error message "Our system is having trouble" even for paying the award ticket put on hold already since yesterday afternoon. It doesn't matter whether it is AA metal or...
Feb 12, 19, 11:21 am
Replies: 2,313
Views: 373,974
Posted By pat_pat_tong

Just a data point. Called UK office and got lucky...

Just a data point. Called UK office and got lucky that I have connected to a rep knew exactly what I am talking about. I have got it converted in less than 5 mins. Thanks all!
Feb 11, 19, 10:45 pm
Replies: 2,313
Views: 373,974
Posted By pat_pat_tong

Are you going to convert it anytime soon? Just...

Are you going to convert it anytime soon? Just curious.
Feb 11, 19, 3:36 pm
Replies: 2,313
Views: 373,974
Posted By pat_pat_tong

I guess I have followed the script but it looks...

I guess I have followed the script but it looks like the front line reps didn't get the idea at all. Somehow it seems like they do not know the conversion is needed in order to use the old travel...
Feb 11, 19, 12:40 pm
Replies: 2,313
Views: 373,974
Posted By pat_pat_tong

Thanks for this info. Does the new cert have the...

Thanks for this info. Does the new cert have the expiration date updated to one year from now? I have tried the script in wiki but it doesn't work that well.

Also, did you tell them that the...
Feb 11, 19, 10:41 am
Replies: 2,313
Views: 373,974
Posted By pat_pat_tong

Have you got the conversion done eventually? ...

Have you got the conversion done eventually?

Is there any keyword I should say to get OC converted at least? I asked them to convert the package from OC to NC (and hopefully to keep the category...
Nov 19, 18, 3:09 pm
Replies: 1,934
Views: 689,834
Posted By pat_pat_tong

Try the chat function and see whether they can...

Try the chat function and see whether they can forward your request (e.g. for the credit confirmation) to the appropriate department for feedback. I sent them SMs and I expected them to reply in SMs,...
Nov 18, 18, 10:29 pm
Replies: 1,934
Views: 689,834
Posted By pat_pat_tong

Yes. Sent them secure messages twice and each...

Yes. Sent them secure messages twice and each replied in letters. Good that I have something in writing about the credit.

Are you planning to buy the phone and pay in full online @ att.com?
Nov 18, 18, 2:47 pm
Replies: 1,934
Views: 689,834
Posted By pat_pat_tong

Same here too. Annoying that the link is gone,...

Same here too. Annoying that the link is gone, but honestly it was not really working for a while.

I am planning to use the credit too, and want to see you guys recent experience. I am going to...
Jul 19, 18, 3:57 pm
Replies: 1,314
Views: 431,723
Posted By pat_pat_tong

Is 100K bonus still possible with "DocuSign" and...

Is 100K bonus still possible with "DocuSign" and BRM? Or is it a thing in the past?
Jul 18, 18, 11:05 am
Replies: 1,314
Views: 431,723
Posted By pat_pat_tong

Is the 100k points offer still available thru...

Is the 100k points offer still available thru BRM? Maybe I have missed it, but somehow I didnít see it discussed here recently. Thanks!
Mar 8, 18, 9:19 pm
Replies: 6,566
Views: 1,105,712
Posted By pat_pat_tong

Should I call Elite Guest Service Line or Elite...

Should I call Elite Guest Service Line or Elite Reservation Line to ask for extension? Also, does anyone have experience to call them at night instead? Wondering whether I should call them now or...
Feb 27, 18, 2:38 pm
Replies: 422
Views: 409,915
Posted By pat_pat_tong

Thanks. I was trying to hold the award tickets...

Thanks. I was trying to hold the award tickets with a different outbound date but the same inbound date, but I decide to stick with the original date selection for now. Although the date change is...
Feb 26, 18, 10:42 pm
Replies: 422
Views: 409,915
Posted By pat_pat_tong

Thanks! Finally decided to ticket with the flight...

Thanks! Finally decided to ticket with the flight dates placed on hold for now. Will call them in a day or two if we want to take earlier outbound flights.
Feb 26, 18, 1:26 pm
Replies: 422
Views: 409,915
Posted By pat_pat_tong

Thanks. Also wondering whether I can put another...

Thanks. Also wondering whether I can put another flight on hold if the inbound flight is the same but the outbound flight is different. Would the system catch it and not letting it to be booked? Or...
Feb 26, 18, 8:10 am
Replies: 422
Views: 409,915
Posted By pat_pat_tong

Thanks. But would this incur a ticketing charge...

Thanks. But would this incur a ticketing charge since agent is involved? I read it somewhere that ticketing charge would be added even if the ticket is put on hold by the agent and purchased online...
Feb 26, 18, 2:37 am
Replies: 422
Views: 409,915
Posted By pat_pat_tong

I need some advice too. According to the wiki,...

I need some advice too. According to the wiki, the date change has to be done through the call, but it should be free as long as the origin/destination, passenger name and carrier stay the same (+...
Feb 15, 18, 2:17 am
Replies: 421
Views: 309,422
Posted By pat_pat_tong

Yes. The flight we are interested in is AA Int's...

Yes. The flight we are interested in is AA Int's Arrivals to AA domestic, and the flight from HKG to LAX (e.g. AA 192) seems to be on time everyday except once in the last 2 weeks. We will have 5...
Feb 14, 18, 8:03 am
Replies: 421
Views: 309,422
Posted By pat_pat_tong

Thanks. It is going to be on a single ticket....

Thanks. It is going to be on a single ticket. Unfortunately, it is going to be the last one out from LAX to AUS on the day so we may have to stay in LA overnight if there are delays (either flight...
Feb 13, 18, 6:21 pm
Replies: 421
Views: 309,422
Posted By pat_pat_tong

Thanks! A very detailed information. I really...

Thanks! A very detailed information. I really need to think about it, and the baggage delivery time is concerning. Just a side question, is SFO much better for a 2 hours connection? Wondering whether...
Feb 13, 18, 5:06 pm
Replies: 421
Views: 309,422
Posted By pat_pat_tong

Wanna get some advice. I am thinking to book a...

Wanna get some advice. I am thinking to book a flight from HKG --> LAX --> AUS for the family. The HKG --> LAX flight is scheduled to land at 4:45pm, and the LAX --> AUS flight is scheduled to depart...
Dec 29, 15, 12:22 am
Replies: 2,690
Views: 679,450
Posted By pat_pat_tong

hmm.. Looks like I will call back tomorrow...

hmm.. Looks like I will call back tomorrow morning to ask what's going on..
Dec 28, 15, 8:33 am
Replies: 2,690
Views: 679,450
Posted By pat_pat_tong

How long does it usually take for the...

How long does it usually take for the "adjustment" to be posted to the account? I have called last Monday (12/21) for reimbursement, CSR said OK with the reimbursement. However, it still hasn't...
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