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Search: Posts Made By: Xeno
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Aug 2, 20, 6:30 pm
Replies: 141
Views: 11,567
Posted By Xeno

Perhaps you missed a related thread that was...

Perhaps you missed a related thread that was closed: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2021826-delta-greatly-strengthen-mandatory-mask-requirements.html?highlight=mask
Aug 2, 20, 11:43 am
Replies: 6
Views: 1,387
Posted By Xeno

I had the same scenario and not only did DL only...

I had the same scenario and not only did DL only give me an e-credit for the original ticket used on the second ticket, but they marked it as good for only one year. I really needed a full refund.
Jul 31, 20, 10:35 am
Replies: 396
Views: 46,896
Posted By Xeno

Which brand closed the executive lounge?

Which brand closed the executive lounge?
Jul 26, 20, 1:29 pm
Replies: 11
Views: 1,181
Posted By Xeno

I have used my DL AMEX like normal whick gains a...

I have used my DL AMEX like normal whick gains a few SMs and MQMs. However, not the same story on my corporate PL AMEX as I still cannot fly anywhere.
Jul 22, 20, 6:53 am
Replies: 396
Views: 46,896
Posted By Xeno

I will be staying at a RI in MO in two weeks. I...

I will be staying at a RI in MO in two weeks. I called them and was told they "might" restart the social hour on August 1, but that seems unlikely. In the meantime, one goes to the breakfast area to...
Jul 14, 20, 3:36 pm
Replies: 396
Views: 46,896
Posted By Xeno

Is there a thread that updates on what brands...

Is there a thread that updates on what brands offer food in the USA? I am doing some driving in August then September and would like to know about brands rather than call 10 different properties. I...
Jul 4, 20, 7:58 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

My most recent office AMEX shows both my...

My most recent office AMEX shows both my challenge and DL's credit so that will be corrected on the next statement.
DL did "resolve" my $7K SYD ticket, but I am not satisfied with the results like...
Jun 30, 20, 9:12 am
Replies: 1,681
Views: 273,592
Posted By Xeno

Earlier this week, I got an email from DL saying...

Earlier this week, I got an email from DL saying they processed my $7K SYD ticket. The problem is that there are two glaring problems with this 'resolution'.
I just sent through a complaint form...
Jun 25, 20, 12:17 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

Since I have been posting a great deal of late, I...

Since I have been posting a great deal of late, I need to report that after yesterday's encounter with a 'global ticketing agent' - who initiated a third and expedited request - that I got a formal...
Jun 24, 20, 7:43 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

You call the DM line, not the DL refund phone...

You call the DM line, not the DL refund phone number? How many TRRs were issued before you were promised an expedited process?
Were there differences between the one that went through and those...
Jun 24, 20, 9:51 am
Replies: 1,681
Views: 273,592
Posted By Xeno

Today was my third day to call the refund line....

Today was my third day to call the refund line. At the 1.5 hour mark, a human talked to me then went away, then came back briefly. At the 1 hr 50minute mark, I heard the phone ring and got a message...
Jun 24, 20, 7:54 am
Replies: 1,681
Views: 273,592
Posted By Xeno

Good grief, DL!!! I was on hold for 1.5 hours...

Good grief, DL!!!
I was on hold for 1.5 hours before a human answered the refund line. She came back to me later and put me on hold again.
Now at the 1 hr 50 minute mark, I lose her and am back...
Jun 24, 20, 5:31 am
Replies: 1,681
Views: 273,592
Posted By Xeno

Late last night DL said my GVA ticket was...

Late last night DL said my GVA ticket was cancelled then early this morning they said a refund is on its way. I did the initial cancellation online on 5/14/20 and I had bought the D1 ticket online...
Jun 23, 20, 8:40 am
Replies: 85
Views: 30,979
Posted By Xeno

On June 19, I charged take-out from Charleston's...

On June 19, I charged take-out from Charleston's and Ted's Escondido (both in OKC). Both show credits dated 6/21.
Jun 23, 20, 8:36 am
Replies: 1,681
Views: 273,592
Posted By Xeno

Did you initially get 2 emails from DL with TRR...

Did you initially get 2 emails from DL with TRR codes and the like? I did and subsequently called and tweeted, but no movement on a $7K SYD ticket with two cc.
BTW, I mistyped 4/10
Jun 23, 20, 6:51 am
Replies: 1,681
Views: 273,592
Posted By Xeno

I know there are many factors in play, but seeing...

I know there are many factors in play, but seeing reports where apparently it is now routine for others with later dates in April than my 4/10 puts me on edge. As I noted above, yesterday phone calls...
Jun 22, 20, 9:14 am
Replies: 1,681
Views: 273,592
Posted By Xeno

I have been on the refund line for 1 hour with no...

I have been on the refund line for 1 hour with no human interaction. If this does not go well, I have will have to look at doing a cc chargeback.
Was there a difference in the refunds you received....
Jun 20, 20, 12:35 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

Part of my concern is that one of my 4/10 refunds...

Part of my concern is that one of my 4/10 refunds for $4K came through in less than three weeks. Since I cannot get any substantive information by phone or tweet, I worry about more than the calendar...
Jun 20, 20, 4:40 am
Replies: 1,681
Views: 273,592
Posted By Xeno

How did you jump the que? I initiated a refund on...

How did you jump the que? I initiated a refund on 4/10 for $7K and am still waiting. That was by phone then maybe a month later I cancelled a flight online and still no refund.
Jun 15, 20, 9:09 am
Replies: 1,681
Views: 273,592
Posted By Xeno

I submitted refund request on 4/10 for a $7K D1...

I submitted refund request on 4/10 for a $7K D1 flight to SYD. The LAX-SYD flights are gone, but no movement from DL on my refund that is much needed.
Jun 10, 20, 4:37 am
Replies: 1,681
Views: 273,592
Posted By Xeno

My case is like this, but now we will be lucky to...

My case is like this, but now we will be lucky to hear from DL by the end of the month.
Jun 6, 20, 12:13 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

I cancelled two tickets on 4/10. GVA ticket with...

I cancelled two tickets on 4/10. GVA ticket with one cc + SM was refunded in under 21 days. SYD ticket with two credit cards is going nowhere despite repeated calls and tweeting.
Jun 3, 20, 12:19 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

Did you initially get two emails from DL on 3/29...

Did you initially get two emails from DL on 3/29 then an email from a DL agent saying refund cleared and would show up in x days?
Jun 3, 20, 12:16 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

I should say that on 4/10, another refund was...

I should say that on 4/10, another refund was initiated that was one cc only and the refund came in under 21 days.
The $7K ticket involves 2 cc which triggers a manual review.
I am looking at the...
Jun 3, 20, 12:13 pm
Replies: 1,681
Views: 273,592
Posted By Xeno

The irony is that the last ticket I had to cancel...

The irony is that the last ticket I had to cancel (GVA), I actually wanted an e-credit not a refund. I cancelled online and the only option given was a refund not an e-credit.
This was less than 21...
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