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Search: Posts Made By: mgchan
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Feb 13, 19, 5:44 pm
Replies: 50
Views: 11,350
Posted By mgchan

we are on an award stay now. Itís been a few...

we are on an award stay now. Itís been a few years but this one has been disappointing. In the past there was a car service to Avon but this time I asked I was told there was no car service and to...
Oct 18, 18, 12:37 pm
Replies: 161
Views: 14,297
Posted By mgchan

As a follow up I was eventually able to get the...

As a follow up I was eventually able to get the appropriate points refunded. I called the SPG line and explained I had 3 reward stays recently, that I had tried to call before to get an adjustment...
Oct 1, 18, 11:40 am
Replies: 161
Views: 14,297
Posted By mgchan

Anyone have success getting points back on stays...

Anyone have success getting points back on stays already completed? Post merger but pre stay (in early September) one rep suggested that a retroactive credit would be no problem but now the reps I...
Aug 31, 18, 5:52 pm
Replies: 161
Views: 14,297
Posted By mgchan

I have 3 award stays coming up early next month,...

I have 3 award stays coming up early next month, all of which should cost less currently than they did when I booked them. I'm trying to get a refund for the difference. The hotels do not have award...
Aug 28, 18, 2:44 pm
Replies: 13
Views: 659
Posted By mgchan

Did you call the SPG line or the Marriott line? ...

Did you call the SPG line or the Marriott line?

I called the SPG line a few days ago, the guy seemed to know what he was doing, but said he couldn't do it because it was an international property....
Aug 25, 18, 2:02 pm
Replies: 17
Views: 1,387
Posted By mgchan

My issue is that these days transfers like this...

My issue is that these days transfers like this should not require 5 days or 6 weeks or whatever. I have no clue what they're doing unless they have someone filling out a form by hand and mailing it...
Aug 23, 18, 5:58 pm
Replies: 13
Views: 659
Posted By mgchan

Unfortunately this only works if award space is...

Unfortunately this only works if award space is still available. For myself and the original post the hotel is booked up.
Aug 23, 18, 3:28 pm
Replies: 13
Views: 659
Posted By mgchan

I'm interested in this as well -- I had a few...

I'm interested in this as well -- I had a few bookings for example at the St. Regis Florence at 375k for 5 nights, wondering if I could get any points back. But the stay is in 2 weeks and I wouldn't...
Aug 20, 18, 5:20 pm
Replies: 3
Views: 500
Posted By mgchan

I submitted a request for a point transfer on...

I submitted a request for a point transfer on July 31st, and nothing ever happened. I got a confirmation email but that's it, the points are still in our respective accounts.

Was the request...
Aug 17, 18, 9:22 am
Replies: 133
Views: 13,283
Posted By mgchan

The package is already attached to a reservation...

The package is already attached to a reservation but now I'm thinking the package will just be worth 45k points and I'd have to make up the difference between a regular point stay (420k points) so an...
Aug 17, 18, 12:16 am
Replies: 133
Views: 13,283
Posted By mgchan

I think we've been kind of misled regarding a...

I think we've been kind of misled regarding a travel package. When we redeemed for the southwest companion pass the rep told us that if we got the category 1-5 we could upgrade later and extend by a...
Jan 30, 18, 1:09 pm
Replies: 965
Views: 111,870
Posted By mgchan

I am being told that "package" rates are not...

I am being told that "package" rates are not eligible as well, at least over email. Strangely I can't even figure out what rates they are using -- even with the regular rates it is off by a couple...
Jan 30, 18, 12:11 am
Replies: 8
Views: 1,117
Posted By mgchan

I had a consulting service help but award...

I had a consulting service help but award availability wasn't great especially from LAX. We ended up booking flights from LAX-IAD (we have family there that we'd spend a couple days with) and then...
Forum: Italy
Jan 20, 18, 9:55 pm
Replies: 13
Views: 664
Posted By mgchan

Yeah, nothing is free, but it's not like I have...

Yeah, nothing is free, but it's not like I have the option of paying 65 euros less for the room without the airport transfer. So it's a nice little one time benefit. I'm not even sure if Citi...
Forum: Italy
Jan 18, 18, 11:32 am
Replies: 13
Views: 664
Posted By mgchan

Thanks again for the suggestions! Those are...

Thanks again for the suggestions! Those are precisely the tips we needed to narrow things down. Being our first time in Italy it's hard to know what things are like walking and with transportation....
Forum: Italy
Jan 17, 18, 12:29 pm
Replies: 13
Views: 664
Posted By mgchan

Thanks for the suggestions. In Rome some of...

Thanks for the suggestions.

In Rome some of the other hotels we were briefly looking at with the 4th night free are Hotel Raphael, Grand Hotel de la Minerve, and Hassler Roma. They seem to be in a...
Forum: Italy
Jan 16, 18, 5:36 pm
Replies: 13
Views: 664
Posted By mgchan

Places to stay in Rome and Florence with Infant

My wife and I are planning a trip with our son who will be about 1 year old at the time in September. We're planning on doing 9 nights between Rome and Florence before spending a day in Venice.
...
Jul 18, 17, 5:02 pm
Replies: 8
Views: 1,117
Posted By mgchan

Yeah, that's part of why I was sort of focused on...

Yeah, that's part of why I was sort of focused on Aeroplan and Avios. But I see the point that it depends on the full fare cost. A few hundred dollars on fuel surcharges could quickly negate the...
Jul 18, 17, 4:33 pm
Replies: 8
Views: 1,117
Posted By mgchan

From what I was reading, it seemed like there...

From what I was reading, it seemed like there were some options with Aeroplan or Avios that could avoid the high surcharges. For example booking Swiss or SAS with Aeroplan or Air Berlin with Avios. I...
Jul 17, 17, 12:45 pm
Replies: 8
Views: 1,117
Posted By mgchan

Award travel LAX-Italy with infant

My wife and I would like to take a trip from LAX/SNA to Italy in October 2018. Specific locations in Italy are not set so we are flexible (e.g. FCO/MXP etc). Our preference is business or first class...
Mar 22, 16, 12:25 pm
Replies: 2,211
Views: 393,935
Posted By mgchan

As a follow up, I submitted my documents to the...

As a follow up, I submitted my documents to the ThankYou service department via fax. They responded saying that since it's coded a "Direct Marketing" it does not qualify for the hotel category bonus....
Mar 15, 16, 9:24 pm
Replies: 182
Views: 34,062
Posted By mgchan

With the weather warming up the snow was a bit...

With the weather warming up the snow was a bit slushy, and we were a bit unlucky in that a storm came through on the day we were leaving. So they were still getting snow even in early April, we just...
Mar 15, 16, 3:30 pm
Replies: 182
Views: 34,062
Posted By mgchan

I was gold last year and went in early April at...

I was gold last year and went in early April at the very end of the season. I booked a King Mt. Yotei view (paid stay) and do not think I got any sort of an upgrade despite the hotel being fairly...
Mar 5, 16, 5:11 pm
Replies: 123
Views: 30,246
Posted By mgchan

Does anyone have an email contact for a concierge...

Does anyone have an email contact for a concierge or something at the resort? My sister is staying here for their honeymoon, and I'd like to arrange a gift for her, but would prefer to have things in...
Mar 2, 16, 4:38 pm
Replies: 2,211
Views: 393,935
Posted By mgchan

It says "MerchandiseDIRECT MARKETING/DIRECT...

It says "MerchandiseDIRECT MARKETING/DIRECT MARKETERS", both for the original deposit placed through the concierge, and for charges made directly at the hotel.

I've got requests in to both the...
Showing results 1 to 25 of 349
 


 
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