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Search: Posts Made By: Happytohelp
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Apr 24, 16, 10:31 am
Replies: 618
Views: 134,045
Posted By Happytohelp

I'll save my pennies and stay in the premier inn.

I'll save my pennies and stay in the premier inn.
Apr 18, 16, 4:31 pm
Replies: 60
Views: 8,384
Posted By Happytohelp

If memory serves me right, one of the email...

If memory serves me right, one of the email replies refers to your delayed arrival.

Many agents would interpret the "delayed arrival" as your scheduled arrival time versus actual arrival time of...
Apr 18, 16, 4:19 pm
Replies: 60
Views: 8,384
Posted By Happytohelp

CR in NCL are authorised to Pay out EU comp to...

CR in NCL are authorised to Pay out EU comp to any passengers who submit a claim and are entitled to it.

We're even authorised to offer gestures for a whole multitude of service failures.

We're...
Apr 18, 16, 4:00 pm
Replies: 60
Views: 8,384
Posted By Happytohelp

CR in NCL deal with EU claims every day.

CR in NCL deal with EU claims every day.
Apr 18, 16, 2:33 pm
Replies: 60
Views: 8,384
Posted By Happytohelp

Be specific when you reply advising exactly what...

Be specific when you reply advising exactly what you're claiming. The flight was changed and you only had 24 hours notice. The compensation in these instances is quite straight forward. It's just...
Apr 18, 16, 12:53 pm
Replies: 60
Views: 8,384
Posted By Happytohelp

There are no machines in CR who post automatic...

There are no machines in CR who post automatic letters. The agent who sent this letter is new to the business. Possibly 2 weeks into the job, so still trying to learn the mine field that is CR and...
Apr 18, 16, 10:45 am
Replies: 60
Views: 8,384
Posted By Happytohelp

Bryce, if you can, please edit your post to...

Bryce, if you can, please edit your post to remove the name of the agent.

It's worth calling CR, asking to have the case reviewed by a NCL agent. I can see the response has come from prolog and...
Apr 18, 16, 10:38 am
Replies: 9
Views: 1,124
Posted By Happytohelp

BA holiday bookings will need to be calculated...

BA holiday bookings will need to be calculated manually, try calling up.
Apr 18, 16, 7:50 am
Replies: 60
Views: 8,384
Posted By Happytohelp

deleted

deleted
Apr 17, 16, 10:53 am
Replies: 185
Views: 32,211
Posted By Happytohelp

Yes, it needs to be same day connection on same...

Yes, it needs to be same day connection on same PNR.
Apr 17, 16, 10:22 am
Replies: 185
Views: 32,211
Posted By Happytohelp

On page 42 of the 47 page manual. When...

On page 42 of the 47 page manual.
When referring to transfers from Club Europe to a domestic flight.


"All other arriving Club Europe customers, please provide lounge access in line with the BA...
Apr 17, 16, 7:11 am
Replies: 9
Views: 1,535
Posted By Happytohelp

Oh dear, that's from our comms!!!

Oh dear, that's from our comms!!!
Apr 17, 16, 6:38 am
Replies: 24
Views: 2,981
Posted By Happytohelp

One of the CR guys did this route on staff...

One of the CR guys did this route on staff travel. He loved it in CW. His journey home he couldn't get on and went via Madrid-LHR-NCL.

He said the flight went by very quickly and the BAH-DOH...
Apr 17, 16, 5:49 am
Replies: 9
Views: 1,535
Posted By Happytohelp

Shakespeare onboard

British Airways is featuring some of the best of the Bard on board its long-haul flights with a special line up of in-flight entertainment to help commemorate the 400th anniversary of Shakespeare's...
Apr 17, 16, 5:42 am
Replies: 161
Views: 30,118
Posted By Happytohelp

I thought you had overheard one of my colleagues...

I thought you had overheard one of my colleagues in CR, whilst on the phone to a passenger had to say "no, I'm not a robot, we have no robots in CR" several times!!!
Apr 16, 16, 3:01 pm
Replies: 79
Views: 28,325
Posted By Happytohelp

Don't worry. That's all I'm saying. :)

Don't worry. That's all I'm saying. :)
Apr 16, 16, 12:56 pm
Replies: 79
Views: 28,325
Posted By Happytohelp

The figures I have are from last year. So they're...

The figures I have are from last year. So they're naturally going to be different.

I haven't got any figures for GGL+CCR.

I have B,S,G,GGL and Prem.

Also the percentage by country.

I'm...
Apr 16, 16, 11:53 am
Replies: 79
Views: 28,325
Posted By Happytohelp

what tier (not blue) do you think has the highest...

what tier (not blue) do you think has the highest %?
Apr 16, 16, 8:04 am
Replies: 79
Views: 28,325
Posted By Happytohelp

Oh yes. I'm a tease. I had to dig around my...

Oh yes. I'm a tease. I had to dig around my files yesterday. And brought them home. It made for interesting reading. Of course the figures change every month. But the ones I have are on the same...
Apr 16, 16, 7:53 am
Replies: 10
Views: 1,751
Posted By Happytohelp

It's worth calling up and asking the question.

It's worth calling up and asking the question.
Apr 16, 16, 7:48 am
Replies: 79
Views: 28,325
Posted By Happytohelp

Although I can't divulge exact figures. The...

Although I can't divulge exact figures. The estimates in post 47, are way off. Some less and some more! And some considerably more and some considerably less. And one of them is waaaaayyyyy...
Apr 16, 16, 1:14 am
Replies: 1,375
Views: 365,048
Posted By Happytohelp

I believe the lounge is exclusive for First And...

I believe the lounge is exclusive for First And Gold members until 3pm, when it closes. This is in line with the old First lounge opening hours.
Apr 15, 16, 3:19 pm
Replies: 142
Views: 20,881
Posted By Happytohelp

When I fly in Club, I very rarely have a starter....

When I fly in Club, I very rarely have a starter. I don't like smoked salmon. And if on staff travel. We have to have what's left, so I just take plenty of bread. I've managed to score on desserts...
Apr 15, 16, 11:53 am
Replies: 86
Views: 16,267
Posted By Happytohelp

Without hearing from the passengers, we'll never...

Without hearing from the passengers, we'll never know what happened.

The main thing is they were rebooked to SFO.
Apr 14, 16, 5:05 pm
Replies: 452
Views: 66,785
Posted By Happytohelp

When the changes were announced to us, the comms...

When the changes were announced to us, the comms did say there would be further changes to fares. More info would be released in April.

I'm guessing it's not the renaming of the fares but...
Showing results 1 to 25 of 238
 

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