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Apr 3, 20, 4:45 pm
Replies: 8
Views: 5,694

I will be taking a short break from work...

I will be taking a short break from work beginning immediately and hope to see you all in a few months. Also, you might see one of my colleagues posting here in the meantime, should that be needed.
...
Apr 2, 20, 4:35 pm
Replies: 238
Views: 47,114

Hello, everyone. I wanted to let you know that...

Hello, everyone. I wanted to let you know that Iíll be taking a short break from work beginning at the end of business on Friday and hope to see you all in a few months. Also, to say you might see...
Mar 31, 20, 10:54 am
Replies: 4
Views: 1,234

Just as an FYI, there has been no change to the...

Just as an FYI, there has been no change to the prior upgrade policies that were in place. The language that made it seem so has been updated. Our apologies for any inconvenience in the interim.
...
Mar 28, 20, 12:22 pm
Replies: 120
Views: 21,818

Our apologies for any inconvenience. You may want...

Our apologies for any inconvenience. You may want to reach out to customer service...
Mar 27, 20, 8:33 am
Replies: 268
Views: 80,100

I would suggest contacting customer service...

I would suggest contacting customer service (https://help.hilton.com/s/article/Global-support-numbers?cid=OH%2CMB%2CGACOVID%2CMULTIPR%2CCarousel%2CAboutUs%2CSingleLink%2Ci80701) and asking what...
Mar 27, 20, 7:08 am
Replies: 268
Views: 80,100

Hi. I answered this question here...

Hi. I answered this question here (https://www.flyertalk.com/forum/32230923-post150.html).

Best regards,

William R. Sanders
Mar 25, 20, 11:23 am
Replies: 238
Views: 47,114

Haven't heard a word on this. However...here is...

Haven't heard a word on this. However...here is my promise...if I do, and provided someone doesn't find out first and beat me to the punch...I won't slip the news in my back pocket and sit on it. :)...
Mar 25, 20, 10:33 am
Replies: 238
Views: 47,114

Hi all – I can confirm you’ll all be receiving...

Hi all – I can confirm you’ll all be receiving the referenced email in the next 24 hours. Here’s the email in its entirety.

Best regards,

William R. Sanders


"On behalf of the entire Hilton...
Mar 23, 20, 10:08 am
Replies: 238
Views: 47,114

My advice would be to open a case with customer...

My advice would be to open a case with customer service now. Be sure they understand that you already got refunded one room already.

Best regards,

William R. Sanders
Mar 20, 20, 12:02 pm
Replies: 238
Views: 47,114

I'm told that you should expect a refund within...

I'm told that you should expect a refund within four weeks of canceling. If it takes longer than this, you should reach out to customer service...
Mar 20, 20, 9:25 am
Replies: 268
Views: 80,100

Just as an FYI, all Free Weekend Night...

Just as an FYI, all Free Weekend Night certificates will be automatically extended per the revised policy by Monday for any certificates that were set to expire 3/11/2020 and onward.

Best regards,...
Mar 16, 20, 7:46 am
Replies: 238
Views: 47,114

Thanks. We are in the process of doing so. ...

Thanks. We are in the process of doing so.

Best regards,

William R. Sanders
Mar 13, 20, 9:43 am
Replies: 238
Views: 47,114

Every hotel everywhere is subject to this new...

Every hotel everywhere is subject to this new policy. The Hilton London Bankside was unaware of the new policy. They are now on board after being contacted and having it explained to them.

Best...
Mar 13, 20, 9:30 am
Replies: 238
Views: 47,114

The policy instituted yesterday supercedes any...

The policy instituted yesterday supercedes any prior list of waivers that were in place, so it applies to all new reservations as well within the parameters of the stated policy.

Best regards,
...
Mar 13, 20, 8:20 am
Replies: 238
Views: 47,114

My advice would be call back and ask a supervisor...

My advice would be call back and ask a supervisor to take a look. If the reservation qualifies, it should already be canceled; not by request to the hotel either.

Best regards,

William R....
Mar 13, 20, 8:15 am
Replies: 238
Views: 47,114

Already being done. My apologies, but this...

Already being done. My apologies, but this cancellation policy change has moved rapidly and the policy is so new that hotels and some front line associates are still learning.

Best regards,
...
Mar 12, 20, 1:32 pm
Replies: 238
Views: 47,114

If you mean does this also apply to award...

If you mean does this also apply to award reservations, I am told that the existing reservation policy also applies to them provided you call to cancel 24 hours before check-in.
Best regards,
...
Mar 12, 20, 1:24 pm
Replies: 238
Views: 47,114

Feel free to send me the details via Private...

Feel free to send me the details via Private Message and I will be glad to see if I can get an answer for you.

Best regards,

William R. Sanders
Mar 12, 20, 11:23 am
Replies: 238
Views: 47,114

My apologies for the inconvenience. If you would...

My apologies for the inconvenience. If you would like to send me the details (Honors account number, confirmation number, etc.) via Private Message here at Flyertalk, I would be pleased to ask...
Mar 12, 20, 10:34 am
Replies: 238
Views: 47,114

I am told that the policy for existing bookings...

I am told that the policy for existing bookings applies to all bookings regardless of region up to 24 hours before your scheduled arrival.

The call to action says to contact customer service:
...
Mar 4, 20, 9:22 am
Replies: 129
Views: 20,259

There is no reason for me to ask them that....

There is no reason for me to ask them that. Issues are being identified...tickets are being opened...fixes are being prioritized...updates are being scheduled. All based upon feedback from here and...
Mar 4, 20, 8:48 am
Replies: 129
Views: 20,259

They are acknowledging my messages, so I have to...

They are acknowledging my messages, so I have to assume they are.

Best regards,

William R. Sanders
Mar 4, 20, 8:03 am
Replies: 88
Views: 12,809

Here is what the terms and conditions say about...

Here is what the terms and conditions say about earning for multiple rooms:

"A Member may earn Base Points for up to four rooms per stay (“Earning Rooms”), if all eligible charges for Earning...
Mar 4, 20, 7:55 am
Replies: 129
Views: 20,259

As I said previously, I continue to pass along...

As I said previously, I continue to pass along any struggles with the web site that are reported here.

Best regards,

William R. Sanders
Feb 26, 20, 2:23 pm
Replies: 8
Views: 1,445

Apologies for the delay in answering, but the...

Apologies for the delay in answering, but the brand confirms that this will not be an all-inclusive resort.

Best regards,

William R. Sanders
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