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Aug 14, 19, 5:39 am
Replies: 23
Views: 1,889

Dear EGW1, Thank you for sharing with us...

Dear EGW1,

Thank you for sharing with us your feedbacks on the Raffles. We shared them with Le Club AccorHotels team both on the renovations and disappointment after your afternoon tea....
Aug 14, 19, 4:23 am
Replies: 7
Views: 601

Dear tris06, Thank you for sharing with us...

Dear tris06,

Thank you for sharing with us your feedbacks and sorry that your stay wasn't up to your expectations.
Unfortunately, we couldn't identify your reservation on your account but we...
Aug 12, 19, 3:48 am
Replies: 21
Views: 2,416

Dear members, I inform your that all your...

Dear members,

I inform your that all your feedbacks have been transmitted to the concerned team.

Sorry again for the inconvenience and thank you for your contributions.

Best regards,
Amy
Jul 31, 19, 9:09 am
Replies: 4
Views: 1,169

Dear members, Thank you for the alert. ...

Dear members,

Thank you for the alert.

I inform you that our concerned team has fixed this issue.

Best regards,
Amy
Jul 19, 19, 8:46 am
Replies: 713
Views: 74,140

Dear Goldorak, Thank you for sharing this...

Dear Goldorak,

Thank you for sharing this information, we have advised the hotel accordingly so that they can update their webpage.

Best regards,
Amy
Jul 19, 19, 2:23 am
Replies: 713
Views: 74,140

Dear Hotel_User, Thank you for the alert....

Dear Hotel_User,

Thank you for the alert. Could you let us know the language and country you had set when you checked this Private sale tab so that we can advise our website Administration team?...
Jul 17, 19, 1:45 am
Replies: 713
Views: 74,140

Dear members, Thank you for your alert and...

Dear members,

Thank you for your alert and sorry for this inconvenience. Indeed our systems are very unstable today and it can affect the ability to access and connect to your account.
Our IT...
Jul 16, 19, 3:55 am
Replies: 10
Views: 1,379

Dear Martin, We received a few days ago the...

Dear Martin,

We received a few days ago the information that the hotel had to immediately stop any activity.
Regarding your upcoming stay and its refund, I strongly invite you to contact Customer...
Jul 16, 19, 3:50 am
Replies: 713
Views: 74,140

Dear Starflyergold, Thank you for this...

Dear Starflyergold,

Thank you for this alert, we apology for the inconvenient. The hotel has been advised and the page has been updated.
The issue should therefore be fixed now.

Best regards,...
Jul 16, 19, 3:32 am
Replies: 14
Views: 1,386

Dear member, Thank you for alerting us,...

Dear member,

Thank you for alerting us, we're going to investigate on this issue and keep you update on the evolution of this case.

Best regards,
Amy
Jul 15, 19, 2:13 am
Replies: 22
Views: 1,915

Dear CanadaDH, Concerning your missing...

Dear CanadaDH,

Concerning your missing reservation, do you have the same issue both on desktop and on the app ? As a first step, I invite you to clear your browser's cache and history. If after...
Jul 15, 19, 2:08 am
Replies: 61
Views: 4,905

Dear members, Thank you for your alert on...

Dear members,

Thank you for your alert on this issue. I inform you that we are facing a delay to process the first Miles+Points transactions presented by Flying Blue after flights. These...
Jul 12, 19, 7:41 am
Replies: 22
Views: 1,915

Dear all, We are glad to read that a...

Dear all,

We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
CanadaDH, do you still encounter the issue and is it both on the web and...
Jul 12, 19, 7:37 am
Replies: 21
Views: 2,416

Dear members, I inform you that this survey...

Dear members,

I inform you that this survey isn't a spam.
Thank you for sharing your feedbacks that I have transmitted to the concerned team.

Thank you for your continuous support.

Best...
Jul 4, 19, 8:12 am
Replies: 61
Views: 4,905

Dear Tris06, Many thanks for your questions....

Dear Tris06,

Many thanks for your questions. As Le Club AccorHotels Concierge, I will be able to answer to you query about the stays eligible to Miles+Points. Regarding your questions about your...
Jul 2, 19, 11:47 am
Replies: 22
Views: 1,915

Hello Gilbertaue, Thanks for your reply to...

Hello Gilbertaue,

Thanks for your reply to our message.
I confirm that the service concerned is already informed and we're currently working on the issue in order to fix it.
We will create a...
Jun 28, 19, 9:52 am
Replies: 22
Views: 1,915

Existing bookings currently not visible on web/app.

Dear Members,

We are currently experiencing a technical problem on the visualization of the bookings on the customer account and working hard to repair it as fast as possible.

Thank you for...
Jun 28, 19, 1:32 am
Replies: 61
Views: 4,905

Dear members, Thanks you for your enthusiast...

Dear members,

Thanks you for your enthusiast and interest for Miles+Points.
For those of you who are facing issues with the association of their accounts, we wish to clarify how your accounts ca...
Jun 27, 19, 7:50 am
Replies: 713
Views: 74,140

Dear members, Thank you for the alert and...

Dear members,

Thank you for the alert and sorry for this technical problem.

An investigation is led to identify the issue, but the first conclusions indicate that this glitch is more serious...
Jun 27, 19, 7:45 am
Replies: 7
Views: 1,318

Dear members, A quick message to check with...

Dear members,

A quick message to check with you if you still encounter this issue ?

If you do, could you please send us your membership number in MP so that we can investigate further ?

Many...
Jun 26, 19, 9:57 am
Replies: 61
Views: 4,905

Dear members, As planned previously, I...

Dear members,

As planned previously, I inform you that Miles+Points T&C have been updated.
The details related to the scale being displayed on the basis of 10 euros spent are now mentioned. ...
Jun 19, 19, 9:05 am
Replies: 61
Views: 4,905

Dear Goldorak, Thank you so much for your...

Dear Goldorak,

Thank you so much for your valuable feedbacks and for your alert.

Indeed, you are right and understood well the scale announced : 1 € = 1 Mile. In Miles+Points condition of...
Replies: 113
Views: 9,918

Dear members, Thank you so much for your...

Dear members,

Thank you so much for your valuable feedbacks and for your alert.

Indeed, you are right and understood well the scale announced : 1 € = 1 Mile. In Miles+Points condition of use,...
Jun 13, 19, 10:13 am
Replies: 14
Views: 1,565

Dear members, Thank you for the alert and...

Dear members,

Thank you for the alert and sorry for this technical problem.

I confirm you that the service concerned is already informed and working to identify the cause of this anomaly in...
Jun 11, 19, 3:33 am
Replies: 289
Views: 37,162

Dear members, I inform you that the online...

Dear members,

I inform you that the online check-in is compatible again with the promotional offers : you can benefit from the online check in service and get your bonus points automatically...
Showing results 1 to 25 of 677
 


 
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