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Search: Posts Made By: lalalandMCI
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Apr 24, 14, 11:27 am
Replies: 4,904
Views: 839,900
Posted By lalalandMCI

I wish they would remove the early boarding...

I wish they would remove the early boarding benefit from CC holders. This would greatly reduce group 2.

The only CC holders IMO that should be allowed early boarding are the Club card members, or...
Apr 24, 14, 11:25 am
Replies: 212
Views: 26,064
Posted By lalalandMCI

20% is fairly reasonable. Back on the topic...

20% is fairly reasonable.

Back on the topic of this thread...

How is the performance on the 777?
Forum: TravelBuzz
Apr 24, 14, 10:51 am
Replies: 29
Views: 5,345
Posted By lalalandMCI

But you also have to realize that *some*...

But you also have to realize that *some* customers are bad for business.

Why try to appease the 3% or whatever it is of customers who are unruly, and unreasonable when you can cut them loose and...
Apr 24, 14, 10:42 am
Replies: 386
Views: 50,353
Posted By lalalandMCI

IDB according to GG OVS is determined by the...

IDB according to GG OVS is determined by the passengers without an assigned seat, which is also generally, but not always the last to check in.

So, if you do not have an assigned seat, you are...
Apr 17, 14, 5:11 pm
Replies: 37
Views: 28,169
Posted By lalalandMCI

One could also say it is our fellow traveler's...

One could also say it is our fellow traveler's faults.. Though they are usually the ones who would otherwise have to pay for baggage.
Apr 17, 14, 12:58 am
Replies: 15
Views: 4,782
Posted By lalalandMCI

DL is more reasonable... but with either one for...

DL is more reasonable... but with either one for international there will be a connection involved. DL though has a lot of international lift out of SEA, and semi partner with AS on some flights to...
Apr 16, 14, 9:33 pm
Replies: 15
Views: 1,486
Posted By lalalandMCI

I have a feeling that alliance partners have some...

I have a feeling that alliance partners have some sort of arrangement with regard to baggage issues. I doubt they would need to go to IATA.
Apr 16, 14, 9:31 pm
Replies: 15
Views: 4,782
Posted By lalalandMCI

Well, it has been a while since I have flown AA,...

Well, it has been a while since I have flown AA, but my mother is ExPlat on them and swears by them, and I never had any major issues myself. I am just not sure who would have the better schedule for...
Apr 16, 14, 9:26 pm
Replies: 15
Views: 4,782
Posted By lalalandMCI

I actually just made the opposite switch due to...

I actually just made the opposite switch due to the customer service issues in my home airport. I actually love to fly DL, anywhere but MCI. The product is great, free booze in Y on intl, and until...
Apr 16, 14, 8:42 pm
Replies: 100
Views: 6,610
Posted By lalalandMCI

Ok, you make several good points, and had me...

Ok, you make several good points, and had me rolling on the floor with the bradley cooper comment.

I will relent on the seats. With the soft product, however, there are many things they can do....
Forum: TravelBuzz
Apr 16, 14, 8:06 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

It does, with everyone complaining about the lack...

It does, with everyone complaining about the lack of service, or I could stretch it and say it involves a previous CEO.
Forum: TravelBuzz
Apr 16, 14, 8:05 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

If it makes you feel any better, it is the same...

If it makes you feel any better, it is the same on the DL board.
Apr 16, 14, 7:58 pm
Replies: 100
Views: 6,610
Posted By lalalandMCI

But, with UA always spewing how it is the world's...

But, with UA always spewing how it is the world's leading airline... You shouldn't have last generation's seats. You should at least be on par with your partners (LH/LX/SQ, etc) seats, as they have...
Apr 16, 14, 7:31 pm
Replies: 100
Views: 6,610
Posted By lalalandMCI

I found a wonderful picture somewhere of the...

I found a wonderful picture somewhere of the difference in dinner service from LH F to UA F on the same route/aircraft. it was shocking.

The soft product is cheaper to change, yes, but the hard...
Apr 16, 14, 7:28 pm
Replies: 15
Views: 1,486
Posted By lalalandMCI

They always charge it back, I'm sure... But they...

They always charge it back, I'm sure... But they are the one that gets dinged for the delayed baggage with DOT stats (for US carriers). They are also the ones responsible for getting the bag to the...
Forum: TravelBuzz
Apr 16, 14, 7:27 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

I have... they have their issues, yes. But when...

I have... they have their issues, yes. But when they landed a plane at the wrong airport, it was in the news for a day and glossed over. It seems that the media prefers to go after the "big guys".
...
Forum: TravelBuzz
Apr 16, 14, 7:19 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

Like said earlier, or in another thread, I can't...

Like said earlier, or in another thread, I can't remember... UA seems to hate both Customers and employees, but since customers spend money, they hate them a little less.

But I don't think the...
Apr 16, 14, 7:06 pm
Replies: 15
Views: 1,486
Posted By lalalandMCI

ditto on getting their earlier but EWR isn't...

ditto on getting their earlier

but EWR isn't the worst place to start...
Forum: TravelBuzz
Apr 16, 14, 7:01 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

Well, it kind of does... It says if you put...

Well, it kind of does...

It says if you put your employees first, they will then provide better service. If you stand behind your employees, they will be happy at work, and pass that happiness...
Apr 16, 14, 6:04 pm
Replies: 100
Views: 6,610
Posted By lalalandMCI

How about "Premium Economy"

How about "Premium Economy"
Forum: TravelBuzz
Apr 16, 14, 6:04 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

I see both sides of it... But once a customer...

I see both sides of it... But once a customer becomes irrational, even if the original problem was not that irrational, they are a lost cause...

Like complaining to Southwest because you don't...
Forum: TravelBuzz
Apr 16, 14, 6:03 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

Love it! Except if they are particularly bad at...

Love it! Except if they are particularly bad at singing... then maybe comedy routines?
Apr 16, 14, 5:37 pm
Replies: 66
Views: 28,668
Posted By lalalandMCI

Oh, I forgot about those! very nice!

Oh, I forgot about those! very nice!
Forum: TravelBuzz
Apr 16, 14, 5:33 pm
Replies: 29
Views: 5,345
Posted By lalalandMCI

Smile Huff Post Article, Airline Customer is NOT always right...

http://www.huffingtonpost.com/alexander-kjerulf/top-5-reasons-customer-service_b_5145636.html

Outlines why "The Customer is Always Right" is wrong. Quotes two airline CEO's, saying that some...
Apr 16, 14, 4:42 pm
Replies: 15
Views: 1,486
Posted By lalalandMCI

No problem, but unfortunately, most answers are....

No problem, but unfortunately, most answers are. haha

Also keep in mind that it goes both ways, so if LH doesn't load a bag to UA, UA pays for it.
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