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Search: Posts Made By: Sparrow_Hawk
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Replies: 14
Views: 892
Posted By Sparrow_Hawk

Seriously, if you're an internet geek spend some...

Seriously, if you're an internet geek spend some time pricing US to various destinations. Once you learn how their yield management works, it's relatively easy to find fares to your liking.
...
Replies: 21
Views: 3,029
Posted By Sparrow_Hawk

Spoken like a true shill/employee of US Airways. ...

Spoken like a true shill/employee of US Airways.

Do not blame the Dash-8 as it is a fine aircraft, I've flown them several times on Air Canada and the experience is totalaly different.

The...
Replies: 38
Views: 1,769
Posted By Sparrow_Hawk

Perception is reality regarding the CLT cancels...

Perception is reality regarding the CLT cancels and for you to mention it PROVES without a doubt that you work for Dipshite Doug.

For the record I've had nothing less than super experiences on...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

BUSTED! Do you think that there is no...

BUSTED!

Do you think that there is no contractural agreement between the Airport and US Airways?

Just because a support function is outsourced does not absolve US Airways of liability.

I...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

Never proclaimed them to be. Now did you ever...

Never proclaimed them to be. Now did you ever consider that this forum might be my outlet for frustrations that can't be uttered in my environment? Clearly not I'd say.

However I do stand by my...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

Well that's a good point. I'll rethink my...

Well that's a good point. I'll rethink my position regarding spewing venom at Mr Parker
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

Guess you missed the part where I mention Herb...

Guess you missed the part where I mention Herb Kelleher who by his own admision is a pretty hard core bourbon drinker.

Herb's penchant for bourbon notwithstanding, he has created a customer...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

On the personal responsibility front I agree at...

On the personal responsibility front I agree at least on principle as honestly we are all ultimately responsible for where we end up in life.

As someone who works in the training and professional...
Replies: 38
Views: 1,769
Posted By Sparrow_Hawk

Funny you should notice. I will say that there...

Funny you should notice. I will say that there were extenuating circumstances that caused my BS meter to spike.

1. I actually flew on US last week and I remain UNIMPRESSED
2. The experience in...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

Employees follow the example of their leaders all...

Employees follow the example of their leaders all to often in any industry. Take any Leadership Development course and you'll see this time and again.

Like it or not when you overhear comments...
Replies: 35
Views: 2,625
Posted By Sparrow_Hawk

sadly the ill mannered are an infestation that is...

sadly the ill mannered are an infestation that is likely never to be eradicated and it's an epidemic.

Truth is there are more such folks in the lower economic strata. US to a certain extent...
Replies: 67
Views: 7,954
Posted By Sparrow_Hawk

This is yet another example of US Airways...

This is yet another example of US Airways Management by spreadsheet with little if any regard for the Frequent Flyer, nevermind the poor schulbs who get sucked into the US vortex.

When wil you...
Replies: 35
Views: 2,625
Posted By Sparrow_Hawk

Who gives a rat's arse if the kind of clientele...

Who gives a rat's arse if the kind of clientele the airline attracts doesn't have the social skills that God gave a fruit fly?

Using the seat back as a passenger assist handle is ignorant. When a...
Replies: 41
Views: 2,907
Posted By Sparrow_Hawk

LOL, "Following the rules" What a concept. ...

LOL, "Following the rules" What a concept.

This of course would be an airline run by a convicted, jail serving drunk.

How can ANYONE be expected to "Follow the rules" when their very own CEO is...
Replies: 38
Views: 1,769
Posted By Sparrow_Hawk

I'm being totally and completely fair. Fact is...

I'm being totally and completely fair. Fact is they don't, look at the history of US and HP over time with consumer complaints, on time performance, lost bags and the picture is completely fair.
...
Replies: 38
Views: 1,769
Posted By Sparrow_Hawk

They already have a "universal policy" for...

They already have a "universal policy" for dealing with customers. It's usually an upthrust middle finger.:td:

Now I will say that given the opportunity oft times they will "Make Good" on screw up...
Replies: 22
Views: 3,056
Posted By Sparrow_Hawk

You heard it here first courtesy of you FFOCUS...

You heard it here first courtesy of you FFOCUS Customer Advocate

http://www.flyertalk.com/forum/us-airways-dividend-miles/772518-call-center-outsourced-2.html (Last post)
Replies: 60
Views: 7,053
Posted By Sparrow_Hawk

Ready for the holidays? Yes in some ways. No in...

Ready for the holidays? Yes in some ways. No in others (shopping).

Let me have a Res expert call you and work through whatever you need. By the way – all third worlders for US Airways...
Replies: 11
Views: 1,071
Posted By Sparrow_Hawk

Well clearly we share different experiences. As a...

Well clearly we share different experiences. As a near 10 year CP I have no end of trouble. At one point I had this really nice lady named Dale assigned to me for assistance. I helped them identify...
Replies: 11
Views: 1,071
Posted By Sparrow_Hawk

The single BIGGEST reason not to fly US Airways...

The single BIGGEST reason not to fly US Airways is the quality of it's IT infrastructure. This is yet more of the same crap we've seen since September 2005. I don't even attempt OLCI due to all...
Replies: 43
Views: 2,563
Posted By Sparrow_Hawk

My mind is boggled on several levels on this one....

My mind is boggled on several levels on this one.

No light and there is an expectation of compensation? OMFG!!! and you wonder why they play "Gotcha" with the arcane rules and policies?

I've...
Replies: 49
Views: 6,034
Posted By Sparrow_Hawk

This is why I NEVER use expedia. It interjects a...

This is why I NEVER use expedia. It interjects a third party into a situation. Airline rules & policies are bleeped up enough without adding in a third party to muck things up even more.

Truth is...
Replies: 27
Views: 2,975
Posted By Sparrow_Hawk

Just as a point of order the little pizz ant made...

Just as a point of order the little pizz ant made no apology. He had his publicist do it. I also don't care if he won the Nobel Peace Prize, a Grammy, an Emmy and 14 Tony's. See I know who he is, I...
Replies: 50
Views: 3,055
Posted By Sparrow_Hawk

Yeah like that ever happens! Oh he's so cute can...

Yeah like that ever happens! Oh he's so cute can I see him? Oh what kind of dog is he? Oh here let me show you beautiful his coat is. Blah blah, blah blah Ginger



Many people? how about every...
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