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Apr 16, 20, 1:41 pm
Replies: 1,765
Views: 264,459
Posted By boeder

My connection from Milan to Vancouver via Toronto...

My connection from Milan to Vancouver via Toronto on June 13 has been cancelled today. Seems like I am in good company here.

Because I got a very good J deal (CAD 2750 RT) which I'm unlikely to...
Mar 23, 20, 6:43 pm
Replies: 7
Views: 1,546
Posted By boeder

What a relief: They were able to reinstate the...

What a relief: They were able to reinstate the booking.
Mar 23, 20, 5:44 pm
Replies: 7
Views: 1,546
Posted By boeder

Yes. Thanks for the link!

Yes. Thanks for the link!
Mar 23, 20, 5:33 pm
Replies: 7
Views: 1,546
Posted By boeder

Or do you know how the waiting times are right...

Or do you know how the waiting times are right now when calling the hotline?

I have been waiting for an hour now.
Mar 23, 20, 4:49 pm
Replies: 7
Views: 1,546
Posted By boeder

Booking cancelled with just one click

Hi!

I was browsing my upcoming June flight with AC within the AC app. I wanted to see if I had any options to change the booking.

I might have hit the cancel button by accident instead of the...
Aug 26, 19, 1:23 am
Replies: 2,563
Views: 274,280
Posted By boeder

I wrote back to them that I knew of someone who...

I wrote back to them that I knew of someone who had received $1000 for a similar situation and that I thought that $75 were an insult.

They issued a $1000 coupon within a few ours, writing: "When...
Aug 23, 19, 11:49 am
Replies: 2,563
Views: 274,280
Posted By boeder

https://cimg5.ibsrv.net/gimg/www.flyertalk.com-vbu...

https://cimg5.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1232x410/c4621516_e65b_439a_afe1_d55c70add870_170aa40d6125ad9fca120b6664b6933f9e47281f.jpeg
Aug 23, 19, 11:47 am
Replies: 2,563
Views: 274,280
Posted By boeder

This one!

This one!
Aug 23, 19, 10:08 am
Replies: 2,563
Views: 274,280
Posted By boeder

Yes, I was given the green form after they had to...

Yes, I was given the green form after they had to reset the seat for the third time.
Aug 23, 19, 9:50 am
Replies: 2,563
Views: 274,280
Posted By boeder

For my deflated seat experience from Calgary to...

For my deflated seat experience from Calgary to Frankfurt (deflated three times during the flight) they just sent me a 75 CAD voucher.

What a joke.
Jul 1, 19, 7:21 am
Replies: 2,563
Views: 274,280
Posted By boeder

I was writing to the AC support on Twitter a...

I was writing to the AC support on Twitter a couple of months ago to make sure that the deflation problem would be solved by the time I was flying with them. I was told, that they were not aware of...
May 9, 19, 4:33 pm
Replies: 2,563
Views: 274,280
Posted By boeder

My Twitter Chat Continues

ďOur cabin engineering team is aware of the issue and is working towards a solution. We will investigate this matter internally.ď

Wrote the Twitter team. So I was asking if they will have fixed...
May 8, 19, 7:29 am
Replies: 2,563
Views: 274,280
Posted By boeder

The AC twitter person I am in contact with keeps...

The AC twitter person I am in contact with keeps denying that there is a problem with the seats.
May 7, 19, 3:36 pm
Replies: 2,563
Views: 274,280
Posted By boeder

Itís not public. I was sending a private message...

Itís not public. I was sending a private message on twitter. Iíll let you know what they say once I get a reply to my follow up.
May 7, 19, 2:12 pm
Replies: 2,563
Views: 274,280
Posted By boeder

I asked the social media team on twitter about...

I asked the social media team on twitter about the status of the faulty seats and how my chances are on ending up in a deflated one when travelling with AC end of June. This is what I got in return:...
Nov 12, 18, 1:23 pm
Replies: 2
Views: 641
Posted By boeder

Short check baggage

Hi everyone,

I have not found anything regarding short checking baggage on ANA flights. However, I have read that ANA employees usually play it by the book and are very strict when it comes to...
Oct 3, 18, 2:48 pm
Replies: 17
Views: 2,022
Posted By boeder

Itís done

Just to let you know: LH has rebooked me to my preferred connection from AKL to KIX and NZ has changed my feeder flight in order to match the long haul connection free of charge.

The guy on the...
Sep 29, 18, 11:13 am
Replies: 17
Views: 2,022
Posted By boeder

I have just called NZ to check out my options...

I have just called NZ to check out my options before consulting with my travel agent.

As some of you have stated correctly, NZ won't change the flight, because it was booked via LH. But they said...
Sep 28, 18, 11:16 am
Replies: 17
Views: 2,022
Posted By boeder

Question Flight cancelled - what are my options?

Hey everyone,

this will be long. And complicated. Let's go:


WHAT HAS HAPPENED

I have booked the following connection a few months ago with Lufthansa through a travel agent: MXP -> MUC ->...
Jul 10, 18, 1:43 am
Replies: 21
Views: 4,207
Posted By boeder

Thanks for the great advice. I have contacted NZ...

Thanks for the great advice. I have contacted NZ via Twitter and got an answer within less than a minute. They were able to assign the seats I wanted. And it's still a 787.
Jul 9, 18, 7:21 am
Replies: 21
Views: 4,207
Posted By boeder

I think we might have a similar situation. We are...

I think we might have a similar situation. We are on NZ91 from AKL to HND on March 24, 2019.

I did have C seats reserved on the 787. Now I am unable to (re)select them or open the seatmap on...
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