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Search: Posts Made By: dimramon
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Aug 18, 19, 9:11 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

For those of us that have an ambassador... Does...

For those of us that have an ambassador... Does your ambassador ever reach out to you proactively, or does he or she ever check in with you?
Aug 18, 19, 4:34 pm
Replies: 156
Views: 12,192
Posted By dimramon

Not sure if William is reading these, but thank...

Not sure if William is reading these, but thank you for putting up with us, thank you for your help, and good luck :)
Aug 8, 19, 3:15 pm
Replies: 42
Views: 5,339
Posted By dimramon

Where are fruit and wine a standard gift? Is that...

Where are fruit and wine a standard gift? Is that the welcome amenity instead of points?
Just curious since I've only ever had anything waiting or brought to the room was at (some) Asian properties
Aug 3, 19, 8:39 pm
Replies: 36
Views: 2,005
Posted By dimramon

Courtyard West Des Moines AC Bellevue Both...

Courtyard West Des Moines
AC Bellevue

Both stays were booked through our corporate portal.

Since some people were talking about using corporate rates for leisure stays: I rarely stay at...
Aug 3, 19, 8:35 am
Replies: 36
Views: 2,005
Posted By dimramon

I don't carry business cards, nor do I really...

I don't carry business cards, nor do I really have any these days.



I might start doing that.
Aug 2, 19, 10:28 am
Replies: 36
Views: 2,005
Posted By dimramon

Yesterday's conversation was as follows: Front...

Yesterday's conversation was as follows:
Front desk: "Are you here for business or pleasure?"
Me: "Business"
Front Desk: "Who do you work for?"
I respond after a brief hesitation and she types...
Aug 2, 19, 10:09 am
Replies: 36
Views: 2,005
Posted By dimramon

Hotels asking for your company's name

Over the past month or two, I've been asked twice who I work for, and once whether I am at my location for "business or pleasure". Once in the Midwest, and once on the West Coast. I am trying to...
Aug 2, 19, 10:02 am
Replies: 30
Views: 1,320
Posted By dimramon

Really? I mentioned missing points to Marriott on...

Really? I mentioned missing points to Marriott on numerous occasions and never got it solved.
Most of these issues were related to last year, when my status wasn't even showing correctly (was...
Jul 17, 19, 6:40 am
Replies: 2,795
Views: 199,237
Posted By dimramon

I called the number again. Needed my wife added...

I called the number again. Needed my wife added to a reservation. The agent asked for her name and said she was added to the reservation. When we get to the hotel, we found out she hadn't been added....
Jul 14, 19, 9:39 am
Replies: 2,795
Views: 199,237
Posted By dimramon

Is the number on the phone app the right number...

Is the number on the phone app the right number for ambassador service?
It's always answered by the "titanium line", and never overly helpful.

What it boils down to is that I am always told to...
Jul 12, 19, 7:43 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

I started by saying I don't remember who my...

I started by saying I don't remember who my ambassador is.
Feb 25, 19, 7:31 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

How do I request a new ambassador? I gave my...

How do I request a new ambassador? I gave my current one a week to follow up on a question. She also didn’t respond to an issue I cc’d her on at a hotel this week. As this has been going, I’m tired...
Feb 24, 19, 9:02 pm
Replies: 376
Views: 38,011
Posted By dimramon

Interesting thread, as last night, I was offered...

Interesting thread, as last night, I was offered a better room for an up charge. See my post in the Mumbai st Regis thread for more information. Not that I am trying to hijack this thread, but I...
Feb 24, 19, 3:18 pm
Replies: 80
Views: 14,858
Posted By dimramon

I just arrived at this location. I used their...

I just arrived at this location. I used their limo service since I had a late night arrival (3AM) and I wanted to get to bed asap.
Someone welcomed me as an "ambassador guest", and brought me to the...
Feb 22, 19, 11:27 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

I just called, using the number in the app. ...

I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very...
Feb 21, 19, 5:37 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

I'm trying to put things into perspective. As you...

I'm trying to put things into perspective. As you may be able to tell from my post history, I am less than satisfied with this service.
One of the reasons it took days to get a response last year,...
Feb 21, 19, 11:37 am
Replies: 12
Views: 1,557
Posted By dimramon

I booked the St Regis... It looks like one of the...

I booked the St Regis... It looks like one of the rooms I can book is "partial sea view", and another one is "city view". I know that due to upgrades, etc, things may change, but is there a...
Feb 16, 19, 9:44 am
Replies: 12
Views: 1,557
Posted By dimramon

Mumbai hotel recommendation

I have a 4-night stay coming up in Mumbai, arriving at some ungodly hour.
I have a 9AM meeting midweek, just south of the airport, which will last approximately half a day.

Other than that, I am...
Jan 16, 19, 9:45 am
Replies: 478
Views: 47,823
Posted By dimramon

The name is in line with the merger, app, and...

The name is in line with the merger, app, and customer service experience.
Dec 28, 18, 12:26 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

That's possible. 13 emails were answered by...

That's possible. 13 emails were answered by someone else. In some cases, I got an answer with 3-day delay, by someone who said "they were helping out my ambassador *today*"...



Hehe, I meant...
Dec 28, 18, 9:52 am
Replies: 2,795
Views: 199,237
Posted By dimramon

Totally agree,, and I can understand IT issues,...

Totally agree,, and I can understand IT issues, since I work in IT.
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my...
Dec 28, 18, 9:28 am
Replies: 2,795
Views: 199,237
Posted By dimramon

I just emailed my ambassador to see if she's...

I just emailed my ambassador to see if she's still my ambassador, since 90% of my emails are answered by someone else, and some go unanswered.
This is what I got back:

You have emailed using a...
Dec 27, 18, 11:54 pm
Dec 27, 18, 9:19 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

[/left] Look at my previous posts by me or...

[/left]
Look at my previous posts by me or others... It's not unusual to not receive an auto replay and have to wait 3-4 days for a response.
I'm sitting on a question that hasn't been answered in...
Dec 23, 18, 1:28 pm
Replies: 2,795
Views: 199,237
Posted By dimramon

I just made an approximate tally for 2018. Two...

I just made an approximate tally for 2018.
Two emails went unanswered.
One email was answered directly by my ambassador.
One email was sent by my ambassador (but it has a link to a salesforce...
Showing results 1 to 25 of 1000
 


 
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