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Aug 9, 20, 9:51 am
Replies: 10
Views: 2,255
Posted By retiredfromhilton

Hotel Buyouts

Something similar is happening several properties. It happened a month ago when the Waldorf Orlando accepted a buyout offer through mid October from the NBA. Whether or not Hilton likes these...
Mar 20, 20, 2:11 pm
Replies: 900
Views: 192,146
Posted By retiredfromhilton

The Hotel Is Not Owned by Hilton

The property is owned by Park Hotels and Resorts.
Mar 17, 20, 6:20 pm
Replies: 244
Views: 55,388
Posted By retiredfromhilton

No Deviation

There is no deviation from policy. Hilton has told its hotels that they have complete latitude with group bookings and with the events often associated with them.
Mar 17, 20, 6:03 pm
Replies: 244
Views: 55,388
Posted By retiredfromhilton

Much of what you describe is happening as...

Much of what you describe is happening as necessity, not precaution. Hotels are laying off staff very quickly, and call outs by staff are extraordinarily high. Some staff are unwell, some are...
Mar 17, 20, 6:00 pm
Replies: 9
Views: 2,628
Posted By retiredfromhilton

Hilton leaves decisions about cancelled events...

Hilton leaves decisions about cancelled events (and room blocks associated with them) to properties. But it has provided them with legal information on the 'impossibility' clauses in most Hilton...
Mar 14, 20, 6:57 pm
Replies: 244
Views: 55,388
Posted By retiredfromhilton

If you made your reservation with Hilton...

If you made your reservation with Hilton directly, your check in date is no later than 30 April 2020, you made the cancellation request on 12 March or later, but no later than 11:59 pm on the day...
Sep 29, 19, 9:12 am
Replies: 107
Views: 15,640
Posted By retiredfromhilton

OP was over compensated, but not outrageously

The best internal Hilton guideline calls for awarding a certificate for a free night or 20,000 points.
Aug 25, 19, 9:43 pm
Replies: 7
Views: 2,535
Posted By retiredfromhilton

Major update on expiring points. Every customer...

Major update on expiring points. Every customer service agent, diamond rep, guest assist agent - even the ones who handled issues that get to Hilton's executives - has been told that they should...
Aug 25, 19, 9:37 pm
Replies: 107
Views: 15,640
Posted By retiredfromhilton

Not quite 100,000 points or a week in the...

Not quite 100,000 points or a week in the Maldives.

Next time, close the door, and use the security latch on it.
Aug 25, 19, 9:19 pm
Replies: 103
Views: 34,078
Posted By retiredfromhilton

Empty rooms on the app are not the same as rooms...

Empty rooms on the app are not the same as rooms available for upgrade. It looks like there were empty rooms, but the hotel's revenue management system was telling them not to release them for...
May 29, 19, 7:14 pm
Replies: 153
Views: 38,179
Posted By retiredfromhilton

Diplomat Upgrade

If you book the cheapest room category, you are likely to receive a token upgrade - i.e. to a higher floor, corner room, etc.

If you book both rooms in your name, one is eligible for upgrade. If...
May 19, 19, 7:38 pm
Replies: 1
Views: 608
Posted By retiredfromhilton

Another Major IT Change Imminent

Hilton was due to switch the IT system they use to handle complaints (and compliments) last week. The change was delayed for a week, but no reason was given for the delay. It is now expected to...
May 19, 19, 7:26 pm
Replies: 39
Views: 10,422
Posted By retiredfromhilton

Every little bit helps. But a max of $10,000 of...

Every little bit helps. But a max of $10,000 of Lyft spend is eligible for three points per dollar. That's a maximum of 30,000 points per year - roughly a free night at a Hampton Inn near a city.
May 19, 19, 7:23 pm
Replies: 4
Views: 683
Posted By retiredfromhilton

Maybe. The rule for reward stays is that, if a...

Maybe. The rule for reward stays is that, if a stay is booked entirely with points, there is no resort charge. But if $1 of it is paid, the resort fee applies to the whole reservation. With that...
May 19, 19, 7:20 pm
Replies: 13
Views: 1,670
Posted By retiredfromhilton

Not at all uncommon for that property. At the...

Not at all uncommon for that property. At the end of the day, the balance of power favors hotel owners and managers over Hilton Honors. If a property decided to designate two rooms as eligible for...
May 19, 19, 7:14 pm
Replies: 655
Views: 552,262
Posted By retiredfromhilton

Hilton's properties in Manhattan fall into two...

Hilton's properties in Manhattan fall into two groups: those that are likely to be ok or better and those that aren't. The latter are more numerous than the former. My go to at the moment is the...
Apr 15, 19, 5:06 pm
Replies: 8
Views: 4,962
Posted By retiredfromhilton

All of Hilton's customer care and reservations...

All of Hilton's customer care and reservations lines have been overwhelmed with volume for months. As a result, calls have been routed to whichever center can answer them first. Over the past...
Apr 15, 19, 5:00 pm
Replies: 7
Views: 2,363
Posted By retiredfromhilton

1 It is not true that you would have been treated...

1 It is not true that you would have been treated any differently if you had booked with cash versus points. Properties are often reimbursed more for point stays than for some of the online travel...
Apr 15, 19, 4:51 pm
Replies: 8
Views: 987
Posted By retiredfromhilton

The Twitter / Social Media Team is Good, Chat is Better

If there is something amiss in your Honors account, I suggest you try Hilton's Chat team. They are more experienced and more capable than almost any other customer care team. They can also usually...
Mar 24, 19, 7:51 pm
Replies: 35
Views: 6,035
Posted By retiredfromhilton

The paid upgrades come in two varieties. ...

The paid upgrades come in two varieties.

One is a 'NOR1' offer. It usually shows up in the app, but you have to look for it. Sometimes they come as emails. It will give you some upgrade...
Mar 24, 19, 7:35 pm
Replies: 22
Views: 4,214
Posted By retiredfromhilton

This is a situation that depends very much on...

This is a situation that depends very much on talking to the right person (the front desk manager on a weekday morning would be my port of call.) and not rubbing them the wrong way. If you get this...
Mar 24, 19, 7:19 pm
Replies: 8
Views: 780
Posted By retiredfromhilton

Possible Work Arounds

I am guessing that you want to shorten your stay by checking in a day later than currently reserved. If not, and you want to cancel the second night, ask if they have an early departure fee. If...
Mar 11, 19, 6:17 pm
Replies: 5
Views: 971
Posted By retiredfromhilton

"Conversion"

Hilton regards hat you describe is a 'conversion'as the cancellation of your cash reservation and the booking of a points stay. If when you want to make the 'conversion' there are rooms available as...
Mar 11, 19, 5:57 pm
Replies: 456
Views: 378,123
Posted By retiredfromhilton

Hotel Tonight requires membership to book. That...

Hotel Tonight requires membership to book. That is grounds for denial of price guarantee claims. See the third clause below:

A "lower qualified price" must fulfill each of the following:

A...
Showing results 1 to 25 of 204
 

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