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Search: Posts Made By: hmv
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Replies: 28
Views: 2,944
Posted By hmv

Please no merger...if there is one hotelchain...

Please no merger...if there is one hotelchain with incompetent senior management, customer unfriendly service and dodgy quality (F1 hotel..even the local jail is nicer) it is Accor.
Replies: 169
Views: 41,910
Posted By hmv

Kabroui, just contact IHG through...

Kabroui, just contact IHG through [email protected], sounds like your extension has not been processed yet. By emailing they can do it manually.
Mar 25, 20, 2:35 pm
Replies: 878
Views: 176,613
Posted By hmv

Anyone who has issues with the hotels not...

Anyone who has issues with the hotels not following up on their policy: contact the central number of Accor in your region and let them handle it.

Just now, I did receive a very badly translated...
Mar 24, 20, 1:54 am
Replies: 878
Views: 176,613
Posted By hmv

Entire asia is now covered!

Entire asia is now covered!
Mar 24, 20, 1:53 am
Replies: 878
Views: 176,613
Posted By hmv

Important information: CoronavirusThe safety and...

Important information: CoronavirusThe safety and wellbeing of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new...
Mar 19, 20, 11:01 am
Replies: 878
Views: 176,613
Posted By hmv

And Thailand does not have government-issued...

And Thailand does not have government-issued travel restrictions.....?
Mar 18, 20, 6:30 am
Replies: 91
Views: 12,329
Posted By hmv

Also got offered a refund on my non-refundable...

Also got offered a refund on my non-refundable booking, BKK-HKT. Thai Airways flight was cancelled and rebooked on the same day and time, but Thai Smile.

However, I did receive the offer for the...
Mar 18, 20, 3:22 am
Replies: 878
Views: 176,613
Posted By hmv

Does anyone have contact details of high-ranked...

Does anyone have contact details of high-ranked C-executives at Accor at point them to this thread?

Also, for my planned trip to Bangkok next month:
Holiday Inn, sure no issue if you want to...
Mar 14, 20, 5:44 am
Replies: 59
Views: 9,034
Posted By hmv

Refund processing time CX due to Corona travel restrictions

I am wondering: On Wednesday I requested a refund of my ticket (AMS-HKG-BKK roundtrip), but the money has not yet been returned to my credit card account.

For those who already went through this...
Mar 12, 20, 3:48 pm
Replies: 878
Views: 176,613
Posted By hmv

To me its simple, the way Accor now handles this...

To me its simple, the way Accor now handles this situation is a clear sign of incompetence of running a customer experience orientated business.

My conclusion is that Accor should come ASAP with...
Mar 12, 20, 2:43 am
Replies: 878
Views: 176,613
Posted By hmv

IHG just changed their policy and announcing that...

IHG just changed their policy and announcing that all stays till 30th of April will be able to cancel without fees.

Accor needs to step up and take its responsibility: no longer profit over people!
Mar 11, 20, 3:26 am
Replies: 1,320
Views: 264,411
Posted By hmv

Just decided to go for a refund on my upcoming...

Just decided to go for a refund on my upcoming AMS-HKG-BKK round trip on CX. The Thai ministry of Health has put up so many barriers that I can't imagine CX to keep up with this schedule.

They...
Mar 6, 20, 3:19 am
Replies: 407
Views: 76,122
Posted By hmv

How do I need to understand this line in the...

How do I need to understand this line in the special ticketing guidelines:
" Rerouting to/from/via Cathay Pacific/ Cathay Dragon online cities"

I am scheduled to fly AMS-HKG-BKK next month, but...
Mar 6, 20, 3:17 am
Replies: 22
Views: 2,631
Posted By hmv

But some sources now mention it is only when...

But some sources now mention it is only when running a fever and not mandatory...

Cant they just be clear on this matter..?
Dec 1, 19, 12:08 pm
Replies: 183
Views: 58,758
Posted By hmv

Tommy, as my experience showed, you will receive...

Tommy, as my experience showed, you will receive the premium economy miles.
Nov 11, 19, 3:18 pm
Replies: 1,513
Views: 175,174
Posted By hmv

I've just booked a flight Bangkok-Phuket on Thai...

I've just booked a flight Bangkok-Phuket on Thai Airways in Economy and I am now looking at seat selection, but cannot find it in my booking. Does Thai simply not offer this or only through the Phone...
Oct 20, 19, 8:49 am
Replies: 934
Views: 187,428
Posted By hmv

I will be visiting HK as of next Wednesday and...

I will be visiting HK as of next Wednesday and right now planning a bit my sightseeing: How is the availability of the Tung Chung line and ferries to/from Macau to HK Island? Are they very impacted...
Oct 20, 19, 8:44 am
Replies: 306
Views: 70,963
Posted By hmv

What are actually the best sources about areas...

What are actually the best sources about areas where the protests are? I assume Google Maps is relatively good updated?
Sep 19, 19, 1:27 pm
Replies: 183
Views: 58,758
Posted By hmv

How long does it actually take for BA flights to...

How long does it actually take for BA flights to post on your AAdvantage account?
Sep 18, 19, 7:58 am
Replies: 16
Views: 3,847
Posted By hmv

Were you also on the 16/9 LHR-AUH flight? In that...

Were you also on the 16/9 LHR-AUH flight? In that case, you were not the only one :)
Sep 16, 19, 2:40 am
Replies: 1,689
Views: 260,168
Posted By hmv

Can you actually combine EU261 compensations? Was...

Can you actually combine EU261 compensations? Was scheduled on the flight yesterday to AUH, which was cancelled 24 hours in advance for OPEY reasons and now heard that my WTP is already overbooked...
Sep 15, 19, 6:20 am
Replies: 1,689
Views: 260,168
Posted By hmv

Just saw on Expertflyer that my LHR-AUH flight...

Just saw on Expertflyer that my LHR-AUH flight (also 787) was cancelled with an OPEY code, so I guess this confirms my eligiblity of the EU261 compensation, correct?
Sep 14, 19, 1:36 pm
Replies: 1,689
Views: 260,168
Posted By hmv

I live in The Netherlands, so decided to return...

I live in The Netherlands, so decided to return home.

With regards to the rerouting, BA only has one flight a day to Abu Dhabi and because I am doing an American Airlines Platinum challenge, I...
Sep 14, 19, 1:12 pm
Replies: 1,689
Views: 260,168
Posted By hmv

I was scheduled to fly out tonight AMS-LGW and...

I was scheduled to fly out tonight AMS-LGW and tomorrow LHR-AUH, but the LHR-AUH tomorrow has been cancelled due to commercial resasons and rebooked to 16/9.

Am I entitled for compensation under...
Sep 5, 19, 5:27 am
Replies: 369
Views: 54,180
Posted By hmv

How is the availability of the Speedbird 100 and...

How is the availability of the Speedbird 100 and Air Craft beers on board and at the lounge currently? Flying a AMS-LGW/LHR-AUH-LHR/LGW-AMS roundtrip this month and would love to try them out both.
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