Search: Posts Made By: pb9997
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Mar 19, 19, 1:21 pm
Replies: 95
Views: 15,971
Posted By pb9997

In the evening that area is mostly corporate and...

In the evening that area is mostly corporate and nothing much happens. Get a taxi to Jardins, Faria Lima or Itaim Bibi (bee-bee), neighbourhoods where major restaurants, bars and evening atractions...
Feb 6, 19, 11:20 am
Replies: 75
Views: 7,802
Posted By pb9997

Point in case, as you may have read the whole...

Point in case, as you may have read the whole thread, Accor does not value their own cash back points as much as money. Other brands, such as Hilton mentioned in this thread, do allow members to...
Feb 5, 19, 11:45 am
Replies: 75
Views: 7,802
Posted By pb9997

And here we go again with another 7,500 points...

And here we go again with another 7,500 points promo for 3 * 2 night stays; If customer dares to spends a lone point paying for expenses it becomes ineligible for this promo. Well done, yet again...
Feb 1, 19, 11:52 am
Replies: 75
Views: 7,802
Posted By pb9997

I beg to differ. Just to name a few... Currently...

I beg to differ. Just to name a few... Currently Hilton allows members to stay with points and accrue points on their "Unlimited Points" promo. 2,000 points per stay + 10,000 points on 5 stays or 10...
Feb 1, 19, 10:20 am
Replies: 75
Views: 7,802
Posted By pb9997

Any more expensive rate shall be imposed...

Any more expensive rate shall be imposed additional taxes, as taxes are calculated as a percentage of the base rate, itself.

If a points rate is more expensive than a non-points rate, then taxes...
Feb 1, 19, 10:09 am
Replies: 75
Views: 7,802
Posted By pb9997

Accor is NOT a good rewards program. It is a mere...

Accor is NOT a good rewards program. It is a mere poor cash back program with very poor customer service and status that copycat what happens in other chains, years after.

It is a known fact that...
Jan 24, 19, 12:37 pm
Replies: 5
Views: 766
Posted By pb9997

There have been reports and evidence, regarding...

There have been reports and evidence, regarding this FT liaison, that even with PM and personal info, no advance or follow up has been reached, whatsoever.

I would significantly lower one's...
Dec 10, 18, 11:47 am
Replies: 17
Views: 1,968
Posted By pb9997

Hotel Corporations know that on average 80% of...

Hotel Corporations know that on average 80% of their profit come from 20% of their customers, thus the "random person in the street in France, UK or Germany" are hardly the core of their focus.

In...
Dec 6, 18, 12:23 pm
Replies: 17
Views: 1,968
Posted By pb9997

On 26/Oct/2018 " I wish to inform you that we...

On 26/Oct/2018 " I wish to inform you that we shared your review with the competent authorities. We have also identified a file open to Customer Care who will not be long to contact you." by...
Dec 6, 18, 12:11 pm
Replies: 6
Views: 762
Posted By pb9997

Your first case depicts a picture where a full...

Your first case depicts a picture where a full refund of the whole stay should be offered, along with some compensation. The Hotel fell very short by offering a 50% discount, just verbally, without...
Dec 2, 18, 8:48 pm
Replies: 13
Views: 1,497
Posted By pb9997

It has taken me months, literally four months, to...

It has taken me months, literally four months, to deal with Accor CS and have a simple one night stay correctly posted to my account; There was invoice and everything to support the case.

In my...
Nov 16, 18, 2:32 pm
Replies: 10
Views: 2,047
Posted By pb9997

Great you contacted Accor CS and the hotel and...

Great you contacted Accor CS and the hotel and have it all documented.

For the correct number of nights on a simple stay to post correctly, very, very basic issue, it has been dragging for over...
Nov 16, 18, 9:54 am
Replies: 35
Views: 13,523
Posted By pb9997

Unsure how IT upgrades status for Ibis Business...

Unsure how IT upgrades status for Ibis Business members, as I was Plat and noticed no change.
Nov 15, 18, 6:49 pm
Replies: 35
Views: 13,523
Posted By pb9997

Once you are charged, your account is given an...

Once you are charged, your account is given an Ibis Card number, valid for the next 12 months.
Oct 10, 18, 1:44 pm
Replies: 17
Views: 1,968
Posted By pb9997

This answer from the GM of the hotel, without any...

This answer from the GM of the hotel, without any evidence to support any of her claims, reminds me that PowerPoint, years ago, of a Hotel who walked away a HHonors Diamond Customer, on a prepaid...
Oct 10, 18, 1:34 pm
Replies: 15
Views: 3,105
Posted By pb9997

Accor Customer Service is basically non-existent...

Accor Customer Service is basically non-existent and serves only as a messenger to inform the hotel to do the right thing. If the hotel does not do the right thing and customer insists then Customer...
Oct 8, 18, 8:12 pm
Replies: 5
Views: 1,011
Posted By pb9997

On a flight JNB-GRU departing a few minutes...

On a flight JNB-GRU departing a few minutes before 12pm and the welcome drink on a long haul flight in the J cabin was but water or orange juice, no peanuts or anything to nibble.

Latam is just...
Oct 7, 18, 11:42 am
Replies: 10
Views: 2,111
Posted By pb9997

Accor Business Plus T&C - rev 15 May 2018

Ref.: Accor Business Plus T&C - discount only on full flexible rates 15% all days but for Friday & Saturday - 20% (https://businesstravel.accorhotels.com/gb/subscriptionprogram/cgv/businessplus.pdf)...
Oct 7, 18, 10:54 am
Replies: 17
Views: 1,505
Posted By pb9997

Excellent review, highly appreciated your non...

Excellent review, highly appreciated your non bias view and it certainly baffles me when a top premium property shows issues very small issues, such as the bottle of wine, missing chair in a room, or...
Oct 7, 18, 10:44 am
Replies: 17
Views: 1,968
Posted By pb9997

Goldorak Thank you for the time educating me...

Goldorak

Thank you for the time educating me in the French savoir faire.

Personally I believe when a pledge has been made it needs to be fulfilled. A choice of hotels has been made on the...
Oct 6, 18, 4:37 pm
Replies: 17
Views: 1,968
Posted By pb9997

Great detailed review of a very poor bad attitude...

Great detailed review of a very poor bad attitude service hotel. I had better experiences at Ibis, certainly.

A few things :
a) "the hotels policy is not to upgrade" - Either they are part of...
Oct 4, 18, 6:17 pm
Replies: 18
Views: 4,213
Posted By pb9997

The non-recognition of elite status is quite...

The non-recognition of elite status is quite common among other hotel loyalty programs, when booked through third parties.
Oct 4, 18, 2:07 pm
Replies: 12
Views: 1,445
Posted By pb9997

An Accor Platinum is "not suitable for upgrade"...

An Accor Platinum is "not suitable for upgrade" because profile has been tarnished by an Ibis stay ?

Were you checking in at a Four Seasons or a Ritz Carlton perhaps with very bad, poor training...
Aug 31, 18, 9:36 pm
Replies: 7
Views: 1,590
Posted By pb9997

The final entity who credits your nights/points...

The final entity who credits your nights/points is the Hotel. Going through Customer Support may be necessary once the Hotel fails to address the issue and you have another layer to put your pressure...
Jun 13, 18, 3:20 pm
Replies: 249
Views: 43,413
Posted By pb9997

Understood, thanks. I would translate this...

Understood, thanks.

I would translate this Parque Lincoln in Spanish to Lincoln Square in English, to avoid misunderstandings, with benches and an area for dogs to amble, etc.

Bosque de...
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