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Search: Posts Made By: gratn
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Mar 5, 21, 9:24 pm
Replies: 21
Views: 2,495
Posted By gratn

What struck me was how blasé Air NZ was - the...

What struck me was how blasé Air NZ was - the email I got even suggested I shouldn’t bother changing the password!
Replies: 302
Views: 30,313
Posted By gratn

Delay to any trans-Tasman bubble

For anyone hoping the trans-Tasman bubble may be coming soon, Air NZ is saying they don’t expect it until at least March 2021, if not later.
...
Sep 5, 20, 2:51 pm
Replies: 51
Views: 9,742
Posted By gratn

This is why I think a poster above is correct and...

This is why I think a poster above is correct and Air NZ is focusing on “enhancements” relating to partner business offerings right now. I received a survey last week on this topic, so Air NZ is...
Aug 29, 20, 7:31 pm
Replies: 23
Views: 3,705
Posted By gratn

I’m a big guy and I dislike these seats. They...

I’m a big guy and I dislike these seats. They feel hard and the experience seems cramped. For a domestic flight they’re manageable but I wouldn’t want to fly them internationally.
Aug 27, 20, 1:01 am
Replies: 51
Views: 9,742
Posted By gratn

I share the OPs concern but can’t blame Air NZ...

I share the OPs concern but can’t blame Air NZ for acting. Many frequent fliers are going to see their status drop next year, after the freebie extra year expires. Air NZ may be going to use this,...
Aug 12, 20, 2:14 am
Replies: 583
Views: 94,425
Posted By gratn

I was given a mask on boarding. Most people wore...

I was given a mask on boarding. Most people wore it on the plane but when I asked I was told we only had to in AKL. As we deplaned the FA told me to put it on. in the terminal I’d guess 80%+ of...
Aug 11, 20, 9:57 pm
Replies: 583
Views: 94,425
Posted By gratn

Regional update

I’m in the Koru lounge at Tauranga now. Masks for my flight to Auckland are not required but we’ll be given masks when we get off, to wear in the Auckland terminal. Every second chair has been...
Jun 21, 20, 12:07 am
Replies: 51
Views: 7,360
Posted By gratn

The TV screen gave me the details. I logged on...

The TV screen gave me the details. I logged on but WIFI either wouldn’t work or was intolerably slow on my midweek AKL-CHC flight.
May 28, 20, 2:31 pm
Replies: 51
Views: 7,360
Posted By gratn

I was in the Auckland regional lounge on Monday....

I was in the Auckland regional lounge on Monday. It looked normal but there was no food (except chippies and a cookie) and drinks were provided by table service. The same applied in the lounge at...
May 25, 20, 7:35 pm
Replies: 95
Views: 11,990
Posted By gratn

I flew regionally yesterday. On the first sector...

I flew regionally yesterday. On the first sector we got water and boiled lollies in individual cups, while on the way back the lollies were served by hand as they usually are. The FAs wore gloves and...
May 22, 20, 11:36 pm
Replies: 10
Views: 1,343
Posted By gratn

That may have been the case previously, but is...

That may have been the case previously, but is wrong now. For reasons I won’t share on here I can say with certainty Air NZ is considering rolling this out in June.
May 22, 20, 10:25 pm
Replies: 10
Views: 1,343
Posted By gratn

AKL-MEL

Hi

i have one relevant data point, but you won’t like it. I booked AKL-MEL return seat plus bag, and applied two upgrades (one Elite short haul, one standard RU) which cleared immediately. I paid...
Apr 25, 20, 4:19 am
Replies: 3
Views: 1,081
Posted By gratn

That’s awesome, I enjoyed it it’s sad to realise...

That’s awesome, I enjoyed it it’s sad to realise many are losing their jobs.
Apr 24, 20, 2:39 am
Replies: 209
Views: 28,273
Posted By gratn

See also: ...

See also:

https://www.stuff.co.nz/business/money/121240020/coronavirus-air-nz-obliged-to-refund-us-flights-some-eu-tickets-for-kiwis-consumer-nz

It appears from the story that Air NZ has...
Apr 24, 20, 2:38 am
Replies: 346
Views: 50,691
Posted By gratn

See: ...

See:

https://www.stuff.co.nz/business/money/121240020/coronavirus-air-nz-obliged-to-refund-us-flights-some-eu-tickets-for-kiwis-consumer-nz

It appears Air NZ has finally accepted the need to...
Apr 15, 20, 3:54 am
Replies: 209
Views: 28,273
Posted By gratn

https://www.flyertalk.com/forum/undefined i...

https://www.flyertalk.com/forum/undefined

i think this is wrong. Air NZ does not fly AKL-LHR, and instead flies AKL-LAX and LAX-LHR. For me, saying “via” not “to/from” is applying a gloss that the...
Apr 14, 20, 12:39 am
Replies: 16
Views: 2,299
Posted By gratn

For me, the flexibility needs to mean they can be...

For me, the flexibility needs to mean they can be spent like APD - maybe not in the Air Points store though (although why not?). In particular, passengers should be allowed to combine multiple...
Apr 10, 20, 4:59 pm
Replies: 18
Views: 3,269
Posted By gratn

I flew domestically at level 2 and level 3 with...

I flew domestically at level 2 and level 3 with no suggestion (or questioning) of needing to be “essential” in a level 4 essential services sense. Instead, I thought then the test was whether the...
Mar 30, 20, 3:16 am
Replies: 583
Views: 94,425
Posted By gratn

My thoughts are with all the affected pilots,...

My thoughts are with all the affected pilots, crew, and ground staff about to lose their jobs. Thanks to them all for their care and attention and supporting my enjoyment of flying. It’s a hard time...
Mar 30, 20, 12:36 am
Replies: 346
Views: 50,691
Posted By gratn

This is what I don’t get, as NZ is being coy...

This is what I don’t get, as NZ is being coy (seemingly deliberately). If I swap one international booking for another then there can be an adjustment to the taxes, and I expect to pay (if the taxes...
Mar 28, 20, 8:14 pm
Replies: 346
Views: 50,691
Posted By gratn

That was the option I got to, but I do begrudge...

That was the option I got to, but I do begrudge Air NZ keeping the balance. The taxes were never theirs, they were just a collection agent. Now we’re not able to travel the taxes should be refunded...
Mar 27, 20, 7:54 pm
Replies: 346
Views: 50,691
Posted By gratn

Me too. My flights to Brisbane are gone and the...

Me too. My flights to Brisbane are gone and the RUs are back in my account (with no chance of using them). No email about a credit, and nothing showing in the My NZ app. Odd.
Mar 27, 20, 1:46 am
Replies: 346
Views: 50,691
Posted By gratn

I have a question. Is the position on refunds...

I have a question. Is the position on refunds different when payment was made by $APD?

I booked flights AKL-BNE-AKL and paid with $APD (plus cash for the taxes). The flights are now cancelled and...
Mar 23, 20, 4:17 am
Replies: 14
Views: 2,893
Posted By gratn

I had a regional flight on a Q300 today. My seat...

I had a regional flight on a Q300 today. My seat was changed at the gate, as it looked like passengers were mostly seated at the back but with separations. There was a mix of window and aisle...
Mar 20, 20, 3:08 pm
Replies: 346
Views: 50,691
Posted By gratn

Where can I find the phone number for the Elite...

Where can I find the phone number for the Elite team?

Trying to call the main number doesn’t work as I just get the recorded message and disconnection every time. I’m <48 hours out but no response...
Showing results 1 to 25 of 354
 

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