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Search: Posts Made By: LHR/MEL/Europe FF
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Jul 10, 20, 8:25 pm
Replies: 30
Views: 3,215
Posted By LHR/MEL/Europe FF

I think the crew do an amazing job out of LCY -...

I think the crew do an amazing job out of LCY - full bar service in ET on ultra-short flights (like AMS), and somehow manage to do a full run of the cabin even in some quite turbulent weather...
Replies: 301
Views: 110,156
Posted By LHR/MEL/Europe FF

Maybe there was some misunderstanding on the...

Maybe there was some misunderstanding on the original call. After speaking to me they made another call to Air China a few days ago and the refund was offered/processed, no questions!
Jun 27, 20, 11:37 pm
Replies: 37
Views: 4,907
Posted By LHR/MEL/Europe FF

it's almost laughable... Qantas only ever flew to...

it's almost laughable... Qantas only ever flew to a handful of international destinations before covid... so taking account of 'bubble destinations' and new Zealand, they're pretty much only cutting...
Jun 20, 20, 5:00 am
Replies: 380
Views: 254,659
Posted By LHR/MEL/Europe FF

It's reverse herringbone - if there is a...

It's reverse herringbone - if there is a difference it must be minor (I have never noticed), and not enough to off-set the benefits of sitting mid-cabin.* Agree that larger footwells at the bulkheads...
Jun 19, 20, 6:18 pm
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

The Qantas campaign was carefully orchestrated,...

The Qantas campaign was carefully orchestrated, inviting people to cancel now and receive a voucher or possibly ‘miss out’ later. Some of those flights QF likely knew they were never going to...
Jun 19, 20, 5:26 pm
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

I don't know where you're reading this? It's not...

I don't know where you're reading this? It's not the OP's example. And it sounded like nivsy's question may have been a hypothetical?

I think there are multiple layers here. If Qantas kept...
Jun 19, 20, 4:00 am
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

Just about anything that has been ‘done’ can be...

Just about anything that has been ‘done’ can be ‘undone’. If a passenger was misled into taking an option, I don’t see why that couldn’t be revisited.
Jun 19, 20, 3:56 am
Replies: 380
Views: 254,659
Posted By LHR/MEL/Europe FF

11K is right by the galley, with extra cabin crew...

11K is right by the galley, with extra cabin crew traffic, and noise. 11A has a foot traffic to the WC.

There’s little or no advantage on CX’s biz class seats to be at the bulkhead in terms of...
Jun 16, 20, 4:21 pm
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

I'm not disagreeing that this has happened. We...

I'm not disagreeing that this has happened. We all get lucky some time when the dice roll the right way. But there is no contractual or consumer law basis for it. If an agent says 'no', I cannot...
Jun 16, 20, 3:16 am
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

You stated that a one minute time change is...

You stated that a one minute time change is grounds for a full refund. This is not reflected in the airline's contract with the passenger, nor is it supported by Australian consumer law.

You may...
Replies: 301
Views: 110,156
Posted By LHR/MEL/Europe FF

Family member tried to cancel an upcoming flight...

Family member tried to cancel an upcoming flight on July 20 ex FRA and was told free refunds are no longer being accepted/processed as the July flight schedule hasn't been published :(
Jun 14, 20, 4:12 pm
Replies: 35
Views: 2,432
Posted By LHR/MEL/Europe FF

Agree, a one minute time change is not grounds...

Agree, a one minute time change is not grounds for cancellation under either QF's conditions of carriage or Australian consumer law (or in fact any consumer law I can think of, including EC261).
...
Jun 14, 20, 3:51 pm
Replies: 256
Views: 58,921
Posted By LHR/MEL/Europe FF

Nah. As far as I can tell the youtuber...

Nah. As far as I can tell the youtuber conveniently omitted the price of the fare in his video... not disclosing he likely bought a mistake fare is potentially misleading by not providing the full...
Jun 12, 20, 6:18 pm
Replies: 991
Views: 247,345
Posted By LHR/MEL/Europe FF

Not really another option. This is for your...

Not really another option. This is for your protection. Otherwise a complete stranger who manages to access your booking could refund to their card.

Banks deal with giving money back on closed...
Jun 7, 20, 7:54 pm
Replies: 8
Views: 789
Posted By LHR/MEL/Europe FF

It's not impossible. As a QF silver I've secured...

It's not impossible. As a QF silver I've secured single seats about 3 - 4 months before departure.
Jun 5, 20, 5:30 pm
Replies: 991
Views: 247,345
Posted By LHR/MEL/Europe FF

TAP may have sent you a generic email for a...

TAP may have sent you a generic email for a flight cancellation, based off your contact details in the booking. But the standard rules apply here... the issuing agent (in this case LM) is responsible...
Jun 5, 20, 5:12 pm
Replies: 991
Views: 247,345
Posted By LHR/MEL/Europe FF

Pretty much the only option is for you to give LM...

Pretty much the only option is for you to give LM a call and request a refund. There will be no penalties associated with that, except you'll lose the $25 star alliance booking fee. That's...
Jun 3, 20, 5:30 am
Replies: 9
Views: 1,961
Posted By LHR/MEL/Europe FF

Thanks everyone. I shall sit tight and let them...

Thanks everyone. I shall sit tight and let them do their thing.
Jun 2, 20, 6:03 pm
Replies: 9
Views: 1,961
Posted By LHR/MEL/Europe FF

July dates have now been loaded. Apologies...

July dates have now been loaded.

Apologies if this has been discussed elsewhere, but I'm not a regular on the SQ forum... my flight in July is not one of the flights shown as operating (SQ25...
May 31, 20, 4:11 pm
Replies: 183
Views: 47,390
Posted By LHR/MEL/Europe FF

Agree. To minimise interaction passengers could...

Agree. To minimise interaction passengers could be given the option to pre-order their choice of hot food. This could be pre-plated for heating on board. Your choice of tea/coffee could also be...
May 31, 20, 6:44 am
Replies: 256
Views: 58,921
Posted By LHR/MEL/Europe FF

Have a quick look at page 1 of this thread -...

Have a quick look at page 1 of this thread - posts 4 and 14. Both indicate this is likely an 'L' class fare (economy), which was coded into R (biz class). It is true that there are sometimes fares in...
May 31, 20, 5:25 am
Replies: 256
Views: 58,921
Posted By LHR/MEL/Europe FF

Hi and welcome to FT! Unfortunately yes,...

Hi and welcome to FT!

Unfortunately yes, they can cancel tickets, even if you have chosen the seats. It also won't matter if you don't accept their conditions, they can still cancel. If you turn...
Replies: 1
Views: 483
Posted By LHR/MEL/Europe FF

Good question and thanks for raising the issue. I...

Good question and thanks for raising the issue. I had always assumed PEY was the one standard offering - larger seats and increased pitch (ie a 'true' PEY offering). You'd have to think the ultra...
May 25, 20, 7:05 am
Replies: 256
Views: 58,921
Posted By LHR/MEL/Europe FF

It doesn't matter. Your ticket won't be valid for...

It doesn't matter. Your ticket won't be valid for a reservation in business class. Without a valid ticket for business class, EU261 won't apply. You may wish to explore if you have other legal...
May 25, 20, 5:23 am
Replies: 256
Views: 58,921
Posted By LHR/MEL/Europe FF

Unfortunately not :( EU261 requires you to have a...

Unfortunately not :( EU261 requires you to have a valid ticket and confirmed reservation. If WY deems this a 'mistake' fare, you will have neither of those things for travel in the biz cabin.
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