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Search: Posts Made By: ismann
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Mar 4, 19, 8:37 pm
Replies: 757
Views: 196,829
Posted By ismann

If you contact the concierge in advance, they'll...

If you contact the concierge in advance, they'll set you up with a nanny at $20/hr paid directly to the nanny (that's for one child - I think the price is a little higher for two). We did it for one...
Sep 14, 18, 11:52 am
Replies: 161
Views: 18,354
Posted By ismann

What's the HUACA equivalent for Twitter? I tried...

What's the HUACA equivalent for Twitter? I tried DMing the same request to spgassist and got this response:
Aug 28, 18, 8:15 am
Replies: 139
Views: 15,472
Posted By ismann

Nope. I was able to open a case with corporate...

Nope. I was able to open a case with corporate customer service, but that doesn't seem to have helped anything. And this was on a reservation that the agent canceled without my permission (I was...
Aug 22, 18, 7:41 pm
Replies: 139
Views: 15,472
Posted By ismann

Exact same thing happened to me. They need to...

Exact same thing happened to me. They need to really quickly get the word out to call center reps not to attempt point adjustments by canceling reservations before making new ones.
Aug 22, 18, 7:36 pm
Replies: 161
Views: 18,354
Posted By ismann

Cautionary tale: I called in today asking for a...

Cautionary tale: I called in today asking for a points adjustment on a 5-night reservation at the St Regis Punta Mita. The points dropped from 420k to 240k, and I don't have an extra 240k points in...
Nov 7, 17, 9:32 am
Replies: 2,797
Views: 628,466
Posted By ismann

Interesting. I see "90 days" mentioned in the FT...

Interesting. I see "90 days" mentioned in the FT wiki but it's nowhere to be found on my emails or the official rules including the public information page...
Nov 7, 17, 8:35 am
Replies: 2,797
Views: 628,466
Posted By ismann

Tickets purchased before status match don't count?

Recently finished a 3-month Gold status match period and thought I had met the requirements. My email stating the status match had begun arrived on August 6, and my flight putting me over 12,500 MQMs...
Jul 16, 17, 10:12 pm
Replies: 3,849
Views: 808,277
Posted By ismann

Got the same offer, but 10,000 points for $10,000...

Got the same offer, but 10,000 points for $10,000 spend. Guess they didn't think I had any chance of doing $15,000!

The really annoying thing is that just two weeks ago I made an unusually large...
Sep 18, 16, 10:02 am
Replies: 497
Views: 81,443
Posted By ismann

Since you correctly concluded it's not an EC261...

Since you correctly concluded it's not an EC261 situation, I'd ask that question on the general AA compensation thread...
Aug 12, 16, 8:25 pm
Replies: 1,191
Views: 13,087
Posted By ismann

What do you mean by "both" email addresses?...

What do you mean by "both" email addresses? There's only one listed in the wiki. Did you also submit a request through the aa.com support form?

If you want to share more details (routing,...
Aug 2, 16, 1:46 pm
Replies: 1,191
Views: 13,087
Posted By ismann

Not actually very complex, at least from an EC261...

Not actually very complex, at least from an EC261 perspective. Your delayed segment was on a non-EU carrier departing a non-EU airport, therefore not subject to EC261. You only need to read up a few...
Jul 22, 16, 7:07 am
Replies: 1,191
Views: 13,087
Posted By ismann

I looked at the other thread where you provided a...

I looked at the other thread where you provided a lot more detail (would have been nice to share it here too!). Since your AA flight CDG-JFK was delayed due to mechanical problems which caused a...
Jul 20, 16, 4:45 pm
Replies: 1,033
Views: 225,914
Posted By ismann

Signed my wife up (seems to be a very common...

Signed my wife up (seems to be a very common intro here...) for the Plat challenge starting June 16, with a $240 fee. She got immediate Gold and then cleared the 12,500 EQMs yesterday, with Plat now...
Jul 19, 16, 8:21 am
Replies: 1,191
Views: 13,087
Posted By ismann

I'm actually surprised a claim service took it up...

I'm actually surprised a claim service took it up in the first place. There have been a number of cases like this discussed in the thread that you can browse through, and the answer is always that...
Jul 6, 16, 5:28 pm
Replies: 1,191
Views: 13,087
Posted By ismann

Are brumbrum and formeraatraveller the same...

Are brumbrum and formeraatraveller the same person? Assuming yes, since originally this post contained exactly the same content as the next one from formeraatraveller. I don't really get why you'd...
Jul 5, 16, 9:07 am
Replies: 1,191
Views: 13,087
Posted By ismann

For your first request, use AA's electronic...

For your first request, use AA's electronic contact options (online customer support form and/or EC261 email address in the wiki). The forms linked from the Wiki are for lodging complaints with the...
Jul 5, 16, 8:59 am
Replies: 1,191
Views: 13,087
Posted By ismann

Probably a reaction to the "formeraatraveller"...

Probably a reaction to the "formeraatraveller" handle you created specifically to post this experience. A bit of advice: to get what you want here on FT (unbiased advice) and from AA (compensation)...
Jun 14, 16, 5:44 pm
Replies: 1,033
Views: 225,914
Posted By ismann

Excellent advice, and it only took one HUACA. I...

Excellent advice, and it only took one HUACA. I had barely finished saying "And I have a question about getting temporary gold status..." when the agent cut me off with "Yeah, I can do that." No...
Jun 14, 16, 1:07 pm
Replies: 1,033
Views: 225,914
Posted By ismann

Has anyone had luck pointing to already-ticketed...

Has anyone had luck pointing to already-ticketed AA nonrefundable travel >12,500 EQMs as an argument for getting provisional GLD on a PLT challenge? I'm planning to sign up my wife for a challenge...
Mar 26, 16, 1:15 pm
Replies: 1,191
Views: 13,087
Posted By ismann

You'll be entitled to EC261, but how easy they...

You'll be entitled to EC261, but how easy they make it for you varies very widely as you can see from the experiences in this thread. It's also premature to start asking for compensation before your...
Mar 5, 16, 3:08 pm
Replies: 1,333
Views: 159,919
Posted By ismann

I had roughly the same question, but appears no...

I had roughly the same question, but appears no one has an answer so far: will changes after March 22 to an award ticket involving CMB require that you follow the old region definition or the new...
Feb 24, 16, 6:02 pm
Replies: 1,191
Views: 13,087
Posted By ismann

Yes: be more succinct and avoid hyperbole. You...

Yes: be more succinct and avoid hyperbole. You buried your request about EC261 compensation all the way at the end, when that should have been front and center followed by supporting facts (i.e....
Feb 21, 16, 11:32 am
Replies: 1,191
Views: 13,087
Posted By ismann

I'd write to them much more frequently (like...

I'd write to them much more frequently (like weekly) until you finally hear back. Use as many channels as possible, if you can: web form, EC claims email (in wiki) and Twitter. We don't have hard...
Feb 12, 16, 9:23 am
Replies: 2,705
Views: 56,204
Posted By ismann

You're asking two different questions. On the...

You're asking two different questions. On the other board you wrote "Just got off the phone with CSR in regards to adding the segment (CMB to HKG) to my HKG to LAX (first class)" (emphasis added).
...
Feb 5, 16, 2:15 pm
Replies: 1,333
Views: 159,919
Posted By ismann

No fee perhaps, but that doesn't mean they'll be...

No fee perhaps, but that doesn't mean they'll be able to get the OP into JAL F if there's no award availability at the time of the change. I'm assuming that's the reason behind hoping for a schedule...
Showing results 1 to 25 of 381
 

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