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Today, 2:14 pm
Replies: 44
Views: 7,699
Posted By Can I help you

The conversations I have had with customers about...

The conversations I have had with customers about sitting in a non smoking row in front of smoking, I would explain that is wasn’t a row where the smoke might not affect you but a row where you could...
Today, 1:10 pm
Replies: 11
Views: 1,399
Posted By Can I help you

OK, well the CSM should have tried to compensate...

OK, well the CSM should have tried to compensate you for the problems that you suffered and if you didn’t wish to accept the compensation level offered proactively arranged for CR to contact you....
Today, 12:51 pm
Replies: 11
Views: 1,399
Posted By Can I help you

That does all sound very bad, did you raise any...

That does all sound very bad, did you raise any of these points with the CSM as they could have proactively arranged for Customer Relations to contact you?
I cannot say from looking at the picture...
Today, 11:12 am
Replies: 31
Views: 3,173
Posted By Can I help you

No it does not, but they maybe an IBM who are our...

No it does not, but they maybe an IBM who are our direct managers and fly with us occasionally.
Today, 9:11 am
Replies: 31
Views: 3,173
Posted By Can I help you

But only when on duty. :(

But only when on duty. :(
Today, 8:56 am
Replies: 31
Views: 3,173
Posted By Can I help you

No CSDs get First.

No CSDs get First.
Today, 8:35 am
Replies: 31
Views: 3,173
Posted By Can I help you

Forever to be a mystery. :D

Forever to be a mystery. :D
Today, 5:06 am
Replies: 115
Views: 7,612
Posted By Can I help you

If it stays dark then they will remain clear but...

If it stays dark then they will remain clear but if it starts getting light be prepared for the crew to dim them but you should still be able to lighten them so you can see out.
Today, 5:03 am
Replies: 136
Views: 9,963
Posted By Can I help you

Ok I have done some checking, china, cutlery and...

Ok I have done some checking, china, cutlery and glasses will be changing at the end of March, not sure about the catering but guessing the 1st April.
Today, 3:52 am
Replies: 136
Views: 9,963
Posted By Can I help you

I might have got this wrong but Iím pretty sure...

I might have got this wrong but Iím pretty sure that is what I read, I have looked at random menus for March and they donít show what I would be expecting to see with the new menus.
Today, 3:06 am
Replies: 136
Views: 9,963
Posted By Can I help you

I think together, logistically it makes sense...

I think together, logistically it makes sense will the aircraft in the hanger to do both.
And on the subject of First, the 1st March will see the introduction of new China, cutlery, glasses and...
Today, 2:46 am
Replies: 136
Views: 9,963
Posted By Can I help you

I read an interview with Alex yesterday in which...

I read an interview with Alex yesterday in which he wrote.
“What we will do in the first phase is choose our best First seat, upgrade it slightly and roll it together with the new Club seat”.
Yesterday, 1:48 pm
Replies: 136
Views: 9,963
Posted By Can I help you

But you forget unlike many other airlines BA...

But you forget unlike many other airlines BA restricts the number of customers on each flight using redemption and will let seats go empty rather than dilute the revenue earned in the cabin.
Yesterday, 1:38 pm
Replies: 136
Views: 9,963
Posted By Can I help you

None of that matters, nobody should be treated...

None of that matters, nobody should be treated differently or better, everyone should be given the best possible service.
Yesterday, 1:14 pm
Replies: 136
Views: 9,963
Posted By Can I help you

I 100% disagree, all seats are paid for in one...

I 100% disagree, all seats are paid for in one way or another and everyone sitting in First should be given the best service possible.
Yesterday, 12:37 pm
Replies: 6
Views: 1,039
Posted By Can I help you

That’s a great idea, if you are a couple ask the...

That’s a great idea, if you are a couple ask the crew to stagger the meals, I always offer this,
Yesterday, 7:00 am
Replies: 74
Views: 9,819
Posted By Can I help you

The same place.

The same place.
Yesterday, 6:44 am
Replies: 74
Views: 9,819
Posted By Can I help you

It really depends on the seriousness, if we feel...

It really depends on the seriousness, if we feel it’s necessary we could suspend them immediately prior to investigation. We would certainly be having a discussion with them and completing a Instant...
Yesterday, 5:02 am
Replies: 1,751
Views: 289,864
Posted By Can I help you

Please don’t concern yourself, BA would never...

Please don’t concern yourself, BA would never allow you to enjoy this without the creamy stuff.
Yesterday, 4:48 am
Replies: 74
Views: 9,819
Posted By Can I help you

Each fleet is different, on WW the crew would...

Each fleet is different, on WW the crew would have flown at least 10 years on MF there used to be trained from day one but I think they have to do complete a short period in in each cabin before...
Feb 19, 19, 3:32 pm
Replies: 21
Views: 3,513
Posted By Can I help you

How very embarrassing.

How very embarrassing.
Feb 19, 19, 10:55 am
Replies: 21
Views: 3,513
Posted By Can I help you

So think BA staff look on Seatguru for...

So think BA staff look on Seatguru for information?
Feb 19, 19, 10:44 am
Replies: 21
Views: 3,513
Posted By Can I help you

I cannot believe that BA got this wrong, where do...

I cannot believe that BA got this wrong, where do they get there information from?
Feb 19, 19, 10:36 am
Replies: 21
Views: 3,513
Posted By Can I help you

The seats are fine and have full recline.

The seats are fine and have full recline.
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