Search: Posts Made By: mickwrites
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Replies: 105
Views: 7,666
Posted By mickwrites

AA's response

AA was very quick to respond; the first of the ad $15-20M ad campaign along these lines also appeared today, locally in Chicago (I saw one in Chicago magazine, for instance).

"We're puzzled as to...
Replies: 2
Views: 758
Posted By mickwrites

AA "Why You Fly" Contest - Win Roundtrips

Sorry if this has already been mentioned here, I just saw it on the wire. Lots of storytellers on FT, obviously!

AA "WE KNOW WHY YOU FLY" CONTEST OFFERS
ROUND TRIPS FOR TWO,
ENTRIES EARN MILES...
Replies: 0
Views: 604
Posted By mickwrites

New PA approach?

Since the current thread on "Annoying Sports Announcements" ...
http://www.flyertalk.com/forum/showthread.php?t=397632
... has spurred some sidebar converation on what FTers do and don't want to...
Replies: 2
Views: 912
Posted By mickwrites

Pretty Good

I have had the turkey wrap and can say with confidence it's far better than any food you're likely to buy at an airport Mickey D's pr Au Bon Pain, right there with (and cheaper than) the food you'll...
Replies: 41
Views: 2,887
Posted By mickwrites

AA's Official Response

A day late in the world of the Internet, perhaps, but here is the response AA is providing to media inquiries it has received on the Doctorow blog post/slashdotting:

After reviewing our...
Replies: 1
Views: 612
Posted By mickwrites

New Angle in American Way

Has anyone noticed the new approach in the "passenger information" section in the back of American Way? The longish story on the first page of the PI pages (and a couple of the shorter blurbs on the...
Replies: 48
Views: 4,504
Posted By mickwrites

FWIW ... AA.com call centers NOT outsourced

I contacted AA's reservations department and they ran it up the ladder all the way to the senior level to make sure, and here's the reply:

American's AA.com desk is part of its operations in Fort...
Replies: 48
Views: 4,504
Posted By mickwrites

And I can assure you that Sabre does not "run...

And I can assure you that Sabre does not "run AA.com," per the earlier speculation. AA.com is run by a partnership of the AA IT and the AA interactive marketing departments. I know people in both...
Replies: 1
Views: 529
Posted By mickwrites

AA rates in 'Best in Business Travel" awards

I haven't seen this referenced in any other threads on this forum (sorry if I missed it), though I'm sure many of you know about it already. To keep it on topic, this is focused on the AA and partner...
Replies: 1
Views: 588
Posted By mickwrites

Removed: Q&A Part 2

Apologies ... I've been asked by a contact at AA to remove the Q&A because it's an internal ("not for media") document. If you've seen it already, no big deal since it's all public info, though. Just...
Replies: 23
Views: 1,872
Posted By mickwrites

Removed: Q&A Part 1

Apologies ... I've been asked by a contact at AA to remove the Q&A because it's an internal ("not for media") document. If you've seen it already, no big deal since it's all public info, though. Just...
Replies: 42
Views: 3,886
Posted By mickwrites

Sure, other airlines have done that, though not...

Sure, other airlines have done that, though not so blatantly. Would YOu get on a DFW-ORD flight scheduled to last four hours?
Replies: 42
Views: 3,886
Posted By mickwrites

It's not possible, of course, and if NBC5...

It's not possible, of course, and if NBC5 positions the story that way, it's simply irresponsible journalism beyond reproach. Here is some of the backgrounder info on Tango, which was for at least a...
Replies: 42
Views: 3,886
Posted By mickwrites

Primarily Channel 5 (NBC), which loves to "blow...

Primarily Channel 5 (NBC), which loves to "blow the lid off stories" involving AA, with teasers like "Another round of bad news for a doomed local carrier" when quarterly financials are out, stuff...
Replies: 55
Views: 4,522
Posted By mickwrites

Pillow Talk: Behind the Scenes

Not exactly, but you're actually in the right time zone, if not the right area code. The following article which I had forwarded to me was recently published for AA's Customer Service employees. The...
Replies: 33
Views: 4,174
Posted By mickwrites

sure, Andy. not sure what happened -- the URLs...

sure, Andy. not sure what happened -- the URLs were fine in Preview Mode. Let's see if this works:

Close view:
http://www.wswinteractive.com/dallas/aacorp/DSC_6928a.jpg
"Easy Payment" method:...
Replies: 33
Views: 4,174
Posted By mickwrites

"Entertainment in the Palm of Your Hand"

I know this has been discussed in a speculative, roundabout way in other threads, but it seems worth noting that later today, American will announce "Personal Entertainment Devices" on board.

Here...
Replies: 9
Views: 1,062
Posted By mickwrites

Had an e-mail response on this point from one of...

Had an e-mail response on this point from one of the editors at American Way, as follows:

As you noticed, we redid the Passenger Information pages [in the back of the magazine] completely in order...
Replies: 74
Views: 6,422
Posted By mickwrites

Okay, so "as early as next week" here qualifies...

Okay, so "as early as next week" here qualifies as "in 20 days." (that's still within A+14, right?) Anyway, it's old news, but at least now its official news ;) :

AMERICAN AIRLINES MAKES BOOKING...
Replies: 39
Views: 3,216
Posted By mickwrites

This is not new

Back to the original point about limitation of butter pats ... This is not a recent change, although I suppose it's possible that only now are certain f/a's acting on it.

Extra butter was removed...
Replies: 39
Views: 6,563
Posted By mickwrites

That's true. Unfortunately, in this case, the f/a...

That's true. Unfortunately, in this case, the f/a was misinformed on the particular policy. I checked with AA's Flight Service Communications, and pax flying first or business class are welcome to...
Replies: 28
Views: 1,750
Posted By mickwrites

Okay, here's what Arpey <b>said</b>, according to...

Okay, here's what Arpey <b>said</b>, according to Torbensen. The entire rest (first part) of the graph, which was the subject line of this thread, is unsourced material from the beat writer:
CEO...
Replies: 28
Views: 1,750
Posted By mickwrites

double-edged sword

I see where you're coming from, but keep in mind that (a) it's not a misquote, it's a poorly written lead that was misread as being a quote and (b) if the very visible CEO of a major airline "just...
Replies: 18
Views: 1,668
Posted By mickwrites

ATA Comments on "weighty" issue

The Air Transport Association (ATA) has released the following comments on the recent CDC study suggesting increased rates of obesity are impacting airlines economically

-The airline ndustry...
Replies: 28
Views: 1,750
Posted By mickwrites

It wasn't Arpey who said "free"

Gosh, now that I think about it, I sure am getting a lot of extras from American. It really would be appropriate for you to start charging, Arpey.

Re-read the statement, which actually was not in...
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