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Search: Posts Made By: tfong007
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Jun 15, 19, 1:10 pm
Replies: 11
Views: 781
Posted By tfong007

All scams. Just ask them for a number to call...

All scams. Just ask them for a number to call them back and I can guarantee you that they will hang up.
Apr 19, 19, 3:06 pm
Replies: 288
Views: 27,170
Posted By tfong007

From my perspective the service is continuing to...

From my perspective the service is continuing to worsen. I sent an email to the customer service 5 days ago after logging in. Not a response other than the immediate one. I honestly doubt I will...
Apr 12, 19, 9:30 am
Replies: 51
Views: 2,493
Posted By tfong007

Have no fear. Next year its gonna be JOE DOG...

Have no fear. Next year its gonna be JOE DOG CATCHER.
Apr 10, 19, 8:21 am
Replies: 24
Views: 1,786
Posted By tfong007

This dbag needs to be fired. Paying him 15mm...

This dbag needs to be fired. Paying him 15mm last year is a true slap in any customers face. Joe Dog Catcher could do a better job.
Apr 7, 19, 6:23 pm
Replies: 27
Views: 2,256
Posted By tfong007

I have numerous one star reviews that I would...

I have numerous one star reviews that I would have completed. I have never in 15 years been given an option to leave a review for a Marriott stay.
Mar 29, 19, 3:08 pm
Replies: 55
Views: 7,333
Posted By tfong007

These people on Taobao are super shady. They are...

These people on Taobao are super shady. They are using a status match to get people status. There is no way for Marriott to verify if you have actually stayed at a competitor at all. For example...
Mar 29, 19, 12:12 pm
Replies: 9
Views: 787
Posted By tfong007

I believe it was a promo run years ago. Haven't...

I believe it was a promo run years ago. Haven't heard that term in years.
Mar 27, 19, 8:06 am
Replies: 23
Views: 3,679
Posted By tfong007

At this stage of this debacle. I am secretly...

At this stage of this debacle. I am secretly hoping that Marriott will step up. Many of us are past the point of no return.
Mar 25, 19, 7:44 am
Replies: 191
Views: 12,747
Posted By tfong007

Really tough situation. The hotel is clearly...

Really tough situation. The hotel is clearly looking out for its own best interest. I hope that you can get some sort of compensation from them.
Mar 23, 19, 10:24 am
Replies: 288
Views: 27,170
Posted By tfong007

Had the worst experience ever calling the...

Had the worst experience ever calling the customer service number yesterday. I have avoided calling them these past few months. Called in because my account said it was under audit and was totally...
Mar 22, 19, 5:57 pm
Replies: 288
Views: 27,170
Posted By tfong007

Got the message my account was under audit....

Got the message my account was under audit. Called in and after a 20 minute wait. The agent was extremely rude and literally hung up on me. Is this what we are to expect?
Mar 20, 19, 8:10 am
Replies: 22
Views: 1,757
Posted By tfong007

Instead of advertising. Why don't they spend...

Instead of advertising. Why don't they spend some money on customer service and trying to retain some of their top customers?
Mar 16, 19, 8:52 pm
Replies: 219
Views: 21,317
Posted By tfong007

I would say at minimum 300 USD for a night. I...

I would say at minimum 300 USD for a night. I have one I am sitting on.
Mar 15, 19, 9:52 am
Replies: 54
Views: 4,860
Posted By tfong007

I think that we are all hoping that someone in...

I think that we are all hoping that someone in Marriott management is going to start paying attention to our comments as our unhappiness. Don't know what kind of collective spending power we as a...
Mar 14, 19, 6:07 pm
Replies: 92
Views: 5,440
Posted By tfong007

I have started to stay at some boutique hotels. ...

I have started to stay at some boutique hotels. Some of the options out there are surprisingly good. The price was 25% less than the local Marriott and Westin. I didnt know that mid level hotels...
Mar 14, 19, 9:29 am
Replies: 92
Views: 5,440
Posted By tfong007

Only good thing at the time was paying executive...

Only good thing at the time was paying executive class and flying in a legacy Canadian craft in an actual first class seat. Oh those were the days.
Mar 13, 19, 5:11 pm
Replies: 558
Views: 69,849
Posted By tfong007

I got the exact same thing today. It blows my...

I got the exact same thing today. It blows my mind that it took them a month to come up with that garbage. Its a truly pathetic effort. I dont even understand why they bothered with this.
Mar 11, 19, 9:20 am
Replies: 60
Views: 2,648
Posted By tfong007

I have had cases open for 6 months. I would say...

I have had cases open for 6 months. I would say I have been pretty patient. I am not holding my breath waiting for a response.
Mar 11, 19, 9:16 am
Replies: 1,043
Views: 76,929
Posted By tfong007

What I dont get is why I need to enter my...

What I dont get is why I need to enter my username and pw each and everytime I log in? Regardless of clicking the remember me button.
Mar 8, 19, 10:52 am
Replies: 288
Views: 27,170
Posted By tfong007

Why does everything these days need to be a...

Why does everything these days need to be a struggle with Marriott. These days my expectations are at an all time low. I am actually positively surprised when I get a response from an email query. I...
Mar 7, 19, 1:43 pm
Replies: 706
Views: 51,573
Posted By tfong007

They dont respond to emails anymore. You will...

They dont respond to emails anymore. You will need to create a new case or call them. I have open items from 6 months ago.
Mar 6, 19, 5:12 pm
Replies: 81
Views: 4,905
Posted By tfong007

The glitches never end. One after another like...

The glitches never end. One after another like dominoes. Every person has a limit to their patience.
Mar 3, 19, 2:26 pm
Replies: 898
Views: 68,017
Posted By tfong007

It's a game. It has always been a game. You just...

It's a game. It has always been a game. You just gotta keep banging on them. The staff they have now are 100% incompetent. If you submit enough claims, eventually they will get approved. As with all...
Mar 1, 19, 7:08 pm
Replies: 898
Views: 68,017
Posted By tfong007

Its actually very easy to find lower rates. The...

Its actually very easy to find lower rates. The trick for me is to use a German page that does everything in Euros. Were all the taxes are rolled into the price that shows up. I check it once a...
Feb 24, 19, 2:08 pm
Replies: 706
Views: 51,573
Posted By tfong007

I have noticed in my last 4 stays in the last...

I have noticed in my last 4 stays in the last month or so, that 1/2 of the stays arent posting. Is it just me or is this the new norm? With Starwood I would have a missing stay every few years.
Showing results 1 to 25 of 1000
 


 
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