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Search: Posts Made By: dcpatti
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Replies: 24
Views: 1,274
Posted By dcpatti

Don't be silly. A lightning rod is not 100%...

Don't be silly. A lightning rod is not 100% magical protection against ever being struck by lightning. If by "fix it" you mean "control the weather," I'm sure you could patent your super-secret...
Replies: 24
Views: 1,274
Posted By dcpatti

When there is lightning within 2 miles, all ramp...

When there is lightning within 2 miles, all ramp activities stop and all personnel go inside. Ground crews can't uses electronic communications headsets if there's lightning within 3 miles....
Replies: 10
Views: 1,561
Posted By dcpatti

It's possibly a DNS issue with the SABRE DNS...

It's possibly a DNS issue with the SABRE DNS servers. I can trace my dns query through the root name servers then the .com top level domain, which passes the lookup request to the SABRE.com name...
Replies: 13
Views: 617
Posted By dcpatti

I have been on both the winning end and the...

I have been on both the winning end and the losing end of a swap a few times.
It does not happen often. I think in all my years of flying with US, the last-minute swap to totally different hardware...
Replies: 41
Views: 4,744
Posted By dcpatti

No pillows in domestic F, to align with AA's...

No pillows in domestic F, to align with AA's model. Apparently they are just not replenishing them as they get low, so you'll probably see some planes with and some without, till they are all gone.
...
Replies: 8
Views: 813
Posted By dcpatti

Your best bets are going to be to pray for a...

Your best bets are going to be to pray for a schedule change (not real likely this late in the game) or pray for WX/MX delay on the day of travel. While you may always get a clueless agent any time...
Replies: 131
Views: 12,668
Posted By dcpatti

Welcome back, Jim! Continued best thoughts and...

Welcome back, Jim! Continued best thoughts and wishes as you work through your recovery. You are spot on when you say that they are doing amazing things with prosthetics and computers these days....
Replies: 26
Views: 3,013
Posted By dcpatti

Flying west at this very moment and meal orders...

Flying west at this very moment and meal orders were taken from the back moving forward. It is also an odd-numbered flight (I thought it was Even-Front first, odd-rear first).

Hubby wins Husband...
Replies: 15
Views: 1,442
Posted By dcpatti

Many businesses use CRM software that scans your...

Many businesses use CRM software that scans your incoming mail/email and pre-fills a customer service form/script for the agent to work from. It's really unusual these days for a frontline CSR to...
Replies: 131
Views: 12,668
Posted By dcpatti

Best wishes for a quick and complete recovery. I...

Best wishes for a quick and complete recovery. I will keep good thoughts for Jim!
Replies: 64
Views: 8,652
Posted By dcpatti

Nope. Most credit card companies will limit your...

Nope. Most credit card companies will limit your liability to $50 if your card is used fraudulently, so long as you report it. Most debit cards do not kick in anti-fraud protections till after the...
Replies: 18
Views: 1,584
Posted By dcpatti

OP, I'd be reluctant to spin up a new account to...

OP, I'd be reluctant to spin up a new account to do the Trial Preferred. US' IT department is spotty, but from what I understand, AA's revenue protection team is very tuned in and very aggressive....
Replies: 64
Views: 8,652
Posted By dcpatti

I don't believe the goodwill compensation offered...

I don't believe the goodwill compensation offered is enough, but I also hope she is equally irate with her bank, as it is the bank's job to take a reasonable effort to protect against fraud and...
Replies: 23
Views: 2,002
Posted By dcpatti

The chances of getting a free upgrade are pretty...

The chances of getting a free upgrade are pretty close to zero. You can ask, but be prepared to be told no. You may be better off trying to book into the center bank of seats and hoping the ones next...
Replies: 10
Views: 1,092
Posted By dcpatti

There's not a whole lot of situations where ease...

There's not a whole lot of situations where ease of conversation trumps comfort. If I fly with anyone else, I'll take the A330 any day.
Replies: 10
Views: 1,092
Posted By dcpatti

When flying with my sister, who is a...

When flying with my sister, who is a white-knuckle flyer, I greatly prefer the 767 pod seats, so I can actually talk to her easily throughout the flight. My husband and I usually go for two window...
Replies: 17
Views: 1,680
Posted By dcpatti

My experience as CP on AA has been far less...

My experience as CP on AA has been far less stellar than yours :td:
I think it is very much a YMMV thing these days, regardless of what is on the website or not.
Replies: 8
Views: 1,296
Posted By dcpatti

You can't make every name change online. So when...

You can't make every name change online. So when you go to change it back to yours, you'll have to call US (just happened to me when my corp travel desk put in a bunch of reservations with my middle...
Replies: 16
Views: 1,236
Posted By dcpatti

Thinking back, my last trip to LHR in Envoy was...

Thinking back, my last trip to LHR in Envoy was all the way back in November. No wonder my mother in law is so mad at us for not visiting!
Replies: 16
Views: 1,236
Posted By dcpatti

The last time I flew US in Envoy they were still...

The last time I flew US in Envoy they were still not giving Immigration fast track passes (one of the many reasons I preferred LGW over LHR was the significantly shorter lines for passport control). ...
Replies: 49
Views: 6,691
Posted By dcpatti

Isn't that the plot of like every Bruce Willis...

Isn't that the plot of like every Bruce Willis movie? It's never Bruce's fault when the guy falls off the ledge. Shouldn't have been on the ledge in the first place.

That said, I've yet to form an...
Jun 9, 14, 10:36 am
Replies: 24
Views: 9,232
Posted By dcpatti

All the airlines break their fares into "fare"...

All the airlines break their fares into "fare" and "surcharges". There are loads of times where the fare is cheaper than the surcharges. I know that the airlines pay a lower tax on their ancillary...
Replies: 5
Views: 948
Posted By dcpatti

Based on a few of my recent interactions with US...

Based on a few of my recent interactions with US CSR's I would say yes.
Now, how skilled the agents are at using the CRM system and what kinds of application rules are in place is a whole 'nother...
Replies: 5
Views: 948
Posted By dcpatti

In most CRM (customer relationship management)...

In most CRM (customer relationship management) software, your account number is the "main" record and every call you make is associated to that record. So, yes, unless you do not identify yourself...
Replies: 17
Views: 1,338
Posted By dcpatti

One less carrier in the market = less...

One less carrier in the market = less competition. Prices are up on lots of routes and not just us/aa either. Doubt it's going to get better across the board so if you see a good deal, grab it.
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