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Search: Posts Made By: eyeball1
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Jan 21, 20, 12:45 pm
Replies: 21
Views: 1,987
Posted By eyeball1

This is an interesting point. Is there any rhyme...

This is an interesting point. Is there any rhyme or reason why AC gives compensation as discount code vs. credit voucher? In my experience I think 95% of my compensation has been as discount codes.
Jan 19, 20, 1:40 pm
Replies: 63
Views: 10,730
Posted By eyeball1

Waited 1 hour 30 minutes on the E25K number. The...

Waited 1 hour 30 minutes on the E25K number. The funny part was as the agent was making my changes he was muttering under his breath how crappy the new system was and how none of the IT issues are...
Jan 19, 20, 12:22 pm
Replies: 122
Views: 16,188
Posted By eyeball1

Not until the next day, when that room type did...

Not until the next day, when that room type did become available.
Jan 19, 20, 10:07 am
Replies: 122
Views: 16,188
Posted By eyeball1

Recently at a Marriott Sheraton property in...

Recently at a Marriott Sheraton property in Hawaii I reserved a two queen room, all that was available was a king room. When I mentioned the Titanium guarantee I was immediately offered 200$ bill...
Jan 19, 20, 9:50 am
Replies: 53
Views: 8,928
Posted By eyeball1

A 1 hour 10 minute domestic to international...

A 1 hour 10 minute domestic to international connection in YUL, with the strong possibility of winter weather delays, would have had me pretty nervous about missing your last segment to Europe....
Jan 17, 20, 11:11 pm
Replies: 12
Views: 1,720
Posted By eyeball1

I believe it was because of an aircraft...

I believe it was because of an aircraft downgauge. When I did the LMU the day before they actually had a 787 assigned (part of the reason why I did the LMU) and I selected pods after the purchase....
Jan 17, 20, 9:54 pm
Replies: 12
Views: 1,720
Posted By eyeball1

Downgrade compensation

My wife and kids were flying AC HNL-YVR last week. I upgraded them all by LMU the day before to business. As they were boarding with group 1, boarding passes in hand, they were paged to the podium...
Jan 14, 20, 8:27 pm
Replies: 142
Views: 43,718
Posted By eyeball1

I had an incident with an AC employee in YVR...

I had an incident with an AC employee in YVR several years ago. She knew I was going to complain and not only did she refuse to give her name, her hand immediately moved to cover up her name tag for...
Jan 12, 20, 1:44 pm
Replies: 5
Views: 692
Posted By eyeball1

That is also my understanding after reading the...

That is also my understanding after reading the CTA rules. Mechanical issues are safety related so no compensation applies.

Also are you are sure the standard customer service line can offer any...
Jan 11, 20, 7:11 pm
Replies: 8
Views: 949
Posted By eyeball1

Hmm this is interesting. Does this mean we will...

Hmm this is interesting. Does this mean we will no longer be able to "lock in" a current point rate for a property at booking?
Jan 10, 20, 2:54 pm
Replies: 14
Views: 1,755
Posted By eyeball1

That's a somewhat underwhelming service recovery...

That's a somewhat underwhelming service recovery gesture.
Jan 9, 20, 11:12 pm
Replies: 53
Views: 9,160
Posted By eyeball1

I would guess most Marriott members do not check...

I would guess most Marriott members do not check their accounts regularly. The amount of points being lost by customers in aggregate must be staggering.
Jan 5, 20, 3:07 pm
Replies: 1,313
Views: 254,650
Posted By eyeball1

Lounge Access

Still a bit confused about my situation. Will be travelling LIH-SFO-YVR. LIH-SFO in United Business (departure at 11pm), SFO - YVR in United economy. I am only United Silver. Do I get access in the...
Dec 31, 19, 3:10 pm
Replies: 421
Views: 88,502
Posted By eyeball1

I also had a similar situation last week. I was...

I also had a similar situation last week. I was in the middle of a five day award stay at a ski resort property. The reservation was cancelled and then rebooked at the prevailing "peak rates" for the...
Dec 30, 19, 11:47 am
Replies: 2,050
Views: 321,933
Posted By eyeball1

Yes, it is now common for SNA upgrades to include...

Yes, it is now common for SNA upgrades to include great choices like a slightly better view, higher floor or two queen beds. The value of the SNA in these cases is pretty minimal.
Nov 28, 19, 8:12 pm
Replies: 1,839
Views: 440,121
Posted By eyeball1

I have a booking in "my bookings" that when click...

I have a booking in "my bookings" that when click on "see details", I get an error message and it cannot be viewed. I get this error:

The booking reference or passenger last name you entered...
Nov 8, 19, 5:35 pm
Replies: 734
Views: 182,646
Posted By eyeball1

How did you plan on getting the resort fee waived...

How did you plan on getting the resort fee waived for the first room?
Oct 8, 19, 9:00 pm
Replies: 22
Views: 3,047
Posted By eyeball1

This is becoming more common. I hate it though...

This is becoming more common. I hate it though because if I cancel it then means I have to make sure the the refund has been processed back to my credit card, which is a hassle.
Aug 23, 19, 7:05 pm
Replies: 23
Views: 1,736
Posted By eyeball1

There was a long thread a few years back when the...

There was a long thread a few years back when the Sheraton Pasadena pulled this same cancellation nonsense on someone who booked a room to watch the Parade of Roses as I recall. I believe William...
Aug 23, 19, 6:13 pm
Replies: 23
Views: 1,736
Posted By eyeball1

That is brutal. I would reply you have no...

That is brutal. I would reply you have no intention of cancelling the reservation and demand it be reinstated there or at a similar property at the same cost. Escalate to corporate if needed.
Aug 14, 19, 5:18 pm
Replies: 64
Views: 8,631
Posted By eyeball1

Interestingly the only way to find the "mandatory...

Interestingly the only way to find the "mandatory gratuity" at booking is to make the booking then, click on a tiny "terms and conditions" link. This then discloses there will be a "mandatory...
Aug 11, 19, 11:21 pm
Replies: 64
Views: 8,631
Posted By eyeball1

Redsun you are bringing back bad memories of the...

Redsun you are bringing back bad memories of the 36$ nightly mandatory maid gratuity I was forced to pay at the Reef Atlantis last month! Perhaps the most egregrious hotel fee I have yet...
Jul 15, 19, 3:00 pm
Replies: 149
Views: 26,256
Posted By eyeball1

Anyone have an e-mail contact for this hotel?

Anyone have an e-mail contact for this hotel?
Jul 11, 19, 8:49 pm
Replies: 374
Views: 119,168
Posted By eyeball1

Currently staying here at the Reef. Fees are...

Currently staying here at the Reef. Fees are pretty impressive. The most egregious is a mandatory 36$ "hotel gratuity" added each day of the stay (on top of the 55$ daily resort fee). I asked at...
Jul 3, 19, 7:07 pm
Replies: 52
Views: 8,929
Posted By eyeball1

This is a key point. If you complain at each stay...

This is a key point. If you complain at each stay you may get some waivers just to make you go away. I would guess if you do this there will be more than few notes on your account about being a...
Showing results 1 to 25 of 349
 

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