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Search: Posts Made By: twitch76
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Today, 9:44 am
Replies: 17
Views: 1,228
Posted By twitch76

The exact same thing happened to me. Amusing......

The exact same thing happened to me. Amusing... and $25 richer to boot.
Today, 9:42 am
Replies: 17
Views: 1,228
Posted By twitch76

After a wind and load/balance issue from SAN-BOS...

After a wind and load/balance issue from SAN-BOS back in October, the a manager at SAN mentioned to me that they were moving to Boeings on this route because they have less weight and balance issues...
Jan 19, 20, 8:47 am
Replies: 12
Views: 2,541
Posted By twitch76

Again, all true and helpful, but irrelevant. My...

Again, all true and helpful, but irrelevant. My post wasnít about obtaining service recovery (and in fact, I never asked for or expected service recovery). My post was about two things: a poorly...
Jan 18, 20, 9:39 pm
Replies: 12
Views: 2,541
Posted By twitch76

This is all true and helpful, but not entirely...

This is all true and helpful, but not entirely relevant. If it is not possible to resolve the concern within a promised time-frame, it is appropriate to reach out to the customer and let them know.
...
Jan 18, 20, 9:32 pm
Replies: 9
Views: 1,230
Posted By twitch76

Did you try making a dummy booking to see if he...

Did you try making a dummy booking to see if he is telling the truth?
Jan 17, 20, 8:52 pm
Replies: 12
Views: 2,541
Posted By twitch76

Iím certain you are correct on all counts. ...

Iím certain you are correct on all counts.

However, Iím not entirely sure of the relevance of any of the following: a) the staff memberís first language, b) the location of the work center, or c)...
Jan 17, 20, 7:45 pm
Replies: 12
Views: 2,541
Posted By twitch76

The latest in Hilton Customer Care

Nine days ago I sent an email to customer care. I received the following poorly written response the following day. I have received no other followup. Is this the new normal?
Jan 17, 20, 12:58 pm
Replies: 85
Views: 7,756
Posted By twitch76

What happens if I cancel a ticket that was bought...

What happens if I cancel a ticket that was bought partially using My Wallet funds from a previously cancelled ticket? Are the funds kept separate? Are they commingled with the closest expiration date...
Jan 12, 20, 9:31 pm
Replies: 15
Views: 3,453
Posted By twitch76

Already updated to indicate a faulty sensor.

Already updated to indicate a faulty sensor.
Jan 9, 20, 1:23 pm
Replies: 60
Views: 11,223
Posted By twitch76

Also a fair point. The manner in which two staff...

Also a fair point. The manner in which two staff people presented the same lie nearly in unison suggested to me that it simply wasnít worth my energy to escalate. A culture that encourages lying to...
Jan 9, 20, 12:42 pm
Replies: 60
Views: 11,223
Posted By twitch76

Thatís a fair point. In this case, they couldnít...

Thatís a fair point. In this case, they couldnít describe the potential available upgrade, and so we didnít want to risk it.
Jan 9, 20, 11:10 am
Replies: 60
Views: 11,223
Posted By twitch76

I tried this at Hilton PVR last week. No dice....

I tried this at Hilton PVR last week. No dice. Concierge and front desk guy straight-up lied to me. It was a simultaneous lie ("we are 100% booked the next five nights" and "we are completely full")...
Jan 5, 20, 2:09 pm
Replies: 62
Views: 13,164
Posted By twitch76

Date: Jan 3, 2020 Route: SAN-PVR Flight...

Date: Jan 3, 2020
Route: SAN-PVR
Flight Number: 276
Departure time: 0825
Menu: No
Meal description (if given) Breakfast, Lunch, Dinner, Snack: Breakfast

Snack basket offered (Y/N): Y
...
Jan 2, 20, 12:43 pm
Replies: 1
Views: 459
Posted By twitch76

Upgraded seat assignment not ďstickingĒ

NVM... resolved.

Mods, please delete.
Dec 31, 19, 4:07 pm
Replies: 23
Views: 2,931
Posted By twitch76

I hadnít thought about it, but I donít believe...

I hadnít thought about it, but I donít believe Iíve ever given that information to begin a call (either by typing it in or verbally). Every agent Iíve spoken to seems to have a quick grasp on my...
Dec 31, 19, 3:37 pm
Replies: 28
Views: 3,049
Posted By twitch76

And, unless the flight is full, thereís a...

And, unless the flight is full, thereís a better-than-even chance nobody takes that aisle seat.
Dec 20, 19, 12:14 pm
Replies: 38
Views: 5,627
Posted By twitch76

Nice. I had a work trip that just turned into a...

Nice. I had a work trip that just turned into a "take-along-the-wife-for-taxes-and-fees" trip.
Dec 18, 19, 11:29 am
Replies: 186
Views: 52,670
Posted By twitch76

What room class did you book? You were notified...

What room class did you book?
You were notified of your upgrade in advance?

I'm curious if you find the Hacienda to be nicer than an ocean view.
Dec 18, 19, 9:09 am
Replies: 89
Views: 26,617
Posted By twitch76

I think my question may have been lost in the...

I think my question may have been lost in the discussion of whether or not reward stays counted.

Does anyone have an opinion on this?
Dec 17, 19, 1:59 pm
Replies: 89
Views: 26,617
Posted By twitch76

If I checkout on January 8th, having completed a...

If I checkout on January 8th, having completed a 5 night reward stay, what would my counter be at?

1 stay and 5 nights?
1 stay and 3 nights?
1 stay and 2 nights?
1 stay and 0 nights?
Dec 13, 19, 9:44 am
Replies: 42
Views: 5,251
Posted By twitch76

You probably answered this already and I missed...

You probably answered this already and I missed it -

what status are you and your companion?
Dec 11, 19, 10:48 am
Replies: 258
Views: 61,423
Posted By twitch76

Newbie MVPG here. I have already purchased...

Newbie MVPG here.

I have already purchased a flight (K) from SAN-BOS in April. The First class cabin is currently empty. However, the [F] is white.
Supposing I had an expiring GGU (12/31/19),...
Dec 10, 19, 12:33 pm
Replies: 9
Views: 697
Posted By twitch76

No ideas why. Would using an off-airport...

No ideas why.

Would using an off-airport location save money?
Dec 10, 19, 10:13 am
Replies: 1,314
Views: 125,960
Posted By twitch76

Good morning. Newly minted MVPG here. I have...

Good morning. Newly minted MVPG here.

I have a February flight that dropped by $10. I'm assuming that I can somehow benefit from that fare change by either changing my flight or canceling it and...
Dec 9, 19, 9:57 pm
Replies: 186
Views: 52,670
Posted By twitch76

Any recent reviews here? Weíre going for five...

Any recent reviews here? Weíre going for five days next month. Anything I should know specific to the resort?
Showing results 1 to 25 of 352
 

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