Search: Posts Made By: retiredfromhilton
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Sep 29, 19, 8:12 am
Replies: 107
Views: 12,090
Posted By retiredfromhilton

OP was over compensated, but not outrageously

The best internal Hilton guideline calls for awarding a certificate for a free night or 20,000 points.
Aug 25, 19, 8:43 pm
Replies: 7
Views: 1,649
Posted By retiredfromhilton

Major update on expiring points. Every customer...

Major update on expiring points. Every customer service agent, diamond rep, guest assist agent - even the ones who handled issues that get to Hilton's executives - has been told that they should...
Aug 25, 19, 8:37 pm
Replies: 107
Views: 12,090
Posted By retiredfromhilton

Not quite 100,000 points or a week in the...

Not quite 100,000 points or a week in the Maldives.

Next time, close the door, and use the security latch on it.
Aug 25, 19, 8:19 pm
Replies: 103
Views: 23,602
Posted By retiredfromhilton

Empty rooms on the app are not the same as rooms...

Empty rooms on the app are not the same as rooms available for upgrade. It looks like there were empty rooms, but the hotel's revenue management system was telling them not to release them for...
May 29, 19, 6:14 pm
Replies: 146
Views: 31,049
Posted By retiredfromhilton

Diplomat Upgrade

If you book the cheapest room category, you are likely to receive a token upgrade - i.e. to a higher floor, corner room, etc.

If you book both rooms in your name, one is eligible for upgrade. If...
May 19, 19, 6:38 pm
Replies: 1
Views: 521
Posted By retiredfromhilton

Another Major IT Change Imminent

Hilton was due to switch the IT system they use to handle complaints (and compliments) last week. The change was delayed for a week, but no reason was given for the delay. It is now expected to...
May 19, 19, 6:26 pm
Replies: 27
Views: 3,625
Posted By retiredfromhilton

Every little bit helps. But a max of $10,000 of...

Every little bit helps. But a max of $10,000 of Lyft spend is eligible for three points per dollar. That's a maximum of 30,000 points per year - roughly a free night at a Hampton Inn near a city.
May 19, 19, 6:23 pm
Replies: 4
Views: 582
Posted By retiredfromhilton

Maybe. The rule for reward stays is that, if a...

Maybe. The rule for reward stays is that, if a stay is booked entirely with points, there is no resort charge. But if $1 of it is paid, the resort fee applies to the whole reservation. With that...
May 19, 19, 6:20 pm
Replies: 13
Views: 1,396
Posted By retiredfromhilton

Not at all uncommon for that property. At the...

Not at all uncommon for that property. At the end of the day, the balance of power favors hotel owners and managers over Hilton Honors. If a property decided to designate two rooms as eligible for...
May 19, 19, 6:14 pm
Replies: 636
Views: 516,408
Posted By retiredfromhilton

Hilton's properties in Manhattan fall into two...

Hilton's properties in Manhattan fall into two groups: those that are likely to be ok or better and those that aren't. The latter are more numerous than the former. My go to at the moment is the...
Apr 15, 19, 4:06 pm
Replies: 8
Views: 1,369
Posted By retiredfromhilton

All of Hilton's customer care and reservations...

All of Hilton's customer care and reservations lines have been overwhelmed with volume for months. As a result, calls have been routed to whichever center can answer them first. Over the past...
Apr 15, 19, 4:00 pm
Replies: 7
Views: 1,506
Posted By retiredfromhilton

1 It is not true that you would have been treated...

1 It is not true that you would have been treated any differently if you had booked with cash versus points. Properties are often reimbursed more for point stays than for some of the online travel...
Apr 15, 19, 3:51 pm
Replies: 8
Views: 737
Posted By retiredfromhilton

The Twitter / Social Media Team is Good, Chat is Better

If there is something amiss in your Honors account, I suggest you try Hilton's Chat team. They are more experienced and more capable than almost any other customer care team. They can also usually...
Mar 24, 19, 6:51 pm
Replies: 35
Views: 3,673
Posted By retiredfromhilton

The paid upgrades come in two varieties. ...

The paid upgrades come in two varieties.

One is a 'NOR1' offer. It usually shows up in the app, but you have to look for it. Sometimes they come as emails. It will give you some upgrade...
Mar 24, 19, 6:35 pm
Replies: 22
Views: 2,957
Posted By retiredfromhilton

This is a situation that depends very much on...

This is a situation that depends very much on talking to the right person (the front desk manager on a weekday morning would be my port of call.) and not rubbing them the wrong way. If you get this...
Mar 24, 19, 6:19 pm
Replies: 8
Views: 648
Posted By retiredfromhilton

Possible Work Arounds

I am guessing that you want to shorten your stay by checking in a day later than currently reserved. If not, and you want to cancel the second night, ask if they have an early departure fee. If...
Mar 11, 19, 5:17 pm
Replies: 5
Views: 873
Posted By retiredfromhilton

"Conversion"

Hilton regards hat you describe is a 'conversion'as the cancellation of your cash reservation and the booking of a points stay. If when you want to make the 'conversion' there are rooms available as...
Mar 11, 19, 4:57 pm
Replies: 962
Views: 302,172
Posted By retiredfromhilton

Hotel Tonight requires membership to book. That...

Hotel Tonight requires membership to book. That is grounds for denial of price guarantee claims. See the third clause below:

A "lower qualified price" must fulfill each of the following:

A...
Mar 11, 19, 4:54 pm
Replies: 12
Views: 1,360
Posted By retiredfromhilton

Minimum standards are enforced (fairly loosely-...

Minimum standards are enforced (fairly loosely- except during periodic quality assurance audits) mainly at brands that include breakfast for all - Hampton, Homewood, Home2, Tru and Embassy. In...
Mar 11, 19, 4:48 pm
Replies: 19
Views: 2,020
Posted By retiredfromhilton

The hotel will likely say that if you accepted...

The hotel will likely say that if you accepted the 'downgraded ' room, and didn't negotiate a partial refund or compensation at the time, they will not compensate. Ask nicely at the Diamond Desk or...
Mar 4, 19, 9:49 am
Replies: 33
Views: 3,651
Posted By retiredfromhilton

Devaluations are Unlikely to Be System-wide

Correct. Since hotels can now set any price in points, and any inventory of 'standard rooms' as they see fit, there is no need - in fact no way - for Honors to make a system-wide change.
Mar 4, 19, 9:39 am
Replies: 663
Views: 56,982
Posted By retiredfromhilton

It's not an excuse, but much of the stonewalling...

It's not an excuse, but much of the stonewalling from customer service reps is due to their lack of familiarity with the IT system now managing Honors. The pre-rollout training was inadequate. And,...
Mar 4, 19, 9:30 am
Replies: 97
Views: 26,439
Posted By retiredfromhilton

Brand Mix Matters

While Asian Hilton properties welcome diamond members (and everybody else) with more warmth and perks than hotels in the U.S., you must remember that more than half of the Hilton properties in the...
Feb 13, 19, 10:31 am
Replies: 345
Views: 107,199
Posted By retiredfromhilton

Work Around

You could also book to rooms in your name, create Honors account for others in your party, book two rooms in each of their names, and then have them transfer all of the points to you, or set a...
Jan 25, 19, 8:32 pm
Replies: 23
Views: 5,555
Posted By retiredfromhilton

Apparent Confirmation

https://thepointsguy.com/news/exclusive-hilton-pilot-confirmed-suite-upgrades/ (https://thepointsguy.com/2018/01/hilton-honors-2018-changes/)

There seems to be a problem with the link, but the...
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