Search: Posts Made By: cmdinnyc
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Dec 5, 19, 8:28 am
Replies: 105
Views: 26,670
Posted By cmdinnyc

Not when the marketplace is an oligopoly and...

Not when the marketplace is an oligopoly and consumers lack a meaningful array of choices.
Nov 22, 19, 9:40 am
Replies: 1,401
Views: 283,435
Posted By cmdinnyc

First name, last name and DOB are not that...

First name, last name and DOB are not that unique. However, UA has access to additional data like passport numbers, credit card numbers, etc., all of which are far more unique. If the OP is willing...
Jun 17, 19, 1:54 pm
Replies: 32
Views: 2,886
Posted By cmdinnyc

It's not really an infant that is the issue. Kids...

It's not really an infant that is the issue. Kids wear diapers until they're between 2 and 3 years old during the day. My youngest is 16 months old and 27 inches long. When we flew at the end of May...
Mar 8, 19, 1:31 pm
Replies: 113
Views: 11,302
Posted By cmdinnyc

But the person who was complaining was upgraded....

But the person who was complaining was upgraded. It doesn't seem like evidence of a conspiracy with revenue management.
Feb 12, 19, 1:10 pm
Jan 24, 19, 10:48 am
Replies: 78
Views: 6,057
Posted By cmdinnyc

It's about presenting enough of a case to warrant...

It's about presenting enough of a case to warrant discovery to determine if this was an "act of god" or something for which United is liable. For better or worse, the US relies heavily on liability...
Oct 25, 18, 12:26 pm
Replies: 50
Views: 7,339
Posted By cmdinnyc

According to LinkedIn Richard McElman left United...

According to LinkedIn Richard McElman left United back in June. Hope UA updates its contact info on the domain registration.
Jul 11, 18, 3:10 pm
Replies: 49
Views: 4,972
Posted By cmdinnyc

Typically in a case like this your lawsuit is to...

Typically in a case like this your lawsuit is to seek "redress" aka compensation for a harm that occurred. It takes time for the full ramifications of an event to be understood, so there's no rush to...
Sep 26, 17, 7:29 am
Replies: 60
Views: 42,024
Posted By cmdinnyc

Wow! This is almost like the $370 roundtrip...

Wow! This is almost like the $370 roundtrip flights 15 years ago. If only I didn't have a family of my own now...
Jul 24, 17, 12:46 pm
Replies: 9
Views: 1,931
Posted By cmdinnyc

If the issue occurs on the inbound, which carrier...

If the issue occurs on the inbound, which carrier is supposed to resolve the issue? The carrier delivering the passenger or the carrier receiving the passenger?

I ask because in this case if UA...
Jun 14, 17, 9:16 am
Replies: 119
Views: 13,980
Posted By cmdinnyc

Civil cases like this are usually not filed until...

Civil cases like this are usually not filed until close to the end of the statue of limitations, which is typically 2 years. There are many valid reasons for this.

1) The amount one of damages is...
Jun 13, 17, 12:40 pm
Replies: 57
Views: 11,103
Posted By cmdinnyc

What was that supposed to be?

What was that supposed to be?
Jun 8, 17, 12:53 pm
Replies: 111
Views: 12,324
Posted By cmdinnyc

This discussion is amusing in the way that FT...

This discussion is amusing in the way that FT analyses usually are. People are focusing on what kind of fare and how many carry-on items the customer may or may not have had.

Unfortunately the...
Jun 3, 17, 4:54 pm
Replies: 72
Views: 10,986
Posted By cmdinnyc

In short... 1) OP tries to check in online. ...

In short...

1) OP tries to check in online. UA's lousy IT doesn't let him.
2) OP calls UA to fix it. UA's mix of poor training and poor IT systems doesn't let that happen. Poor customer...
May 28, 17, 3:09 pm
Replies: 72
Views: 12,529
Posted By cmdinnyc

The statue of limitations is probably up after 2...

The statue of limitations is probably up after 2 years. It's not unusual to wait if there are serious injuries to see how the recovery goes before pursuing a lawsuit like this. Depending on the...
Apr 28, 17, 9:54 am
Replies: 199
Views: 19,395
Posted By cmdinnyc

Except that the experts who study this kind of...

Except that the experts who study this kind of thing say that isn't true (http://www.apa.org/monitor/2016/03/deception.aspx).
Apr 12, 17, 3:15 pm
Replies: 172
Views: 12,268
Posted By cmdinnyc

I agree. The best "fix" is for DOT to eliminate...

I agree. The best "fix" is for DOT to eliminate the practice of IDBs, or set an absurdly high payout to any pax that are IDB'd from a flight (maybe 10x the highest paid fare in the same cabin). ...
Feb 23, 17, 8:30 am
Replies: 22
Views: 3,551
Posted By cmdinnyc

A long time ago at sCO wasn't there an issue or...

A long time ago at sCO wasn't there an issue or concern that some customers would make refundable business class reservations, then cancel close-in and use an upgrade instrument or miles to book in...
Nov 15, 16, 8:25 am
Replies: 46
Views: 5,945
Posted By cmdinnyc

I love these phrases... "Densifying both...

I love these phrases... "Densifying both narrowbodies and widebodies" and "Identifying further densification opportunities".

It's such a twisting of the English language.
Oct 11, 16, 12:32 pm
Replies: 68
Views: 32,646
Posted By cmdinnyc

How is that different than any sales job?

How is that different than any sales job?
Aug 2, 16, 9:02 am
Replies: 23
Views: 2,185
Posted By cmdinnyc

The flip side is that those big giants are...

The flip side is that those big giants are required by law to manage and disclose the big 8 allergens, so when Sysco is sourcing soup from Campbells or Progresso that's all tracked and known. Supply...
Aug 2, 16, 8:58 am
Replies: 23
Views: 2,185
Posted By cmdinnyc

Wow, that's pretty helpful!

Wow, that's pretty helpful!
Jul 11, 16, 11:37 am
Replies: 111
Views: 8,867
Posted By cmdinnyc

I have two options... 1) Dump assigned seats...

I have two options...

1) Dump assigned seats and go with the Southwest model.

2) Adopt the model I saw in Australia. Board the rear of the plane through the rear doors and the front of the...
Jun 27, 16, 3:31 pm
Replies: 44
Views: 7,119
Posted By cmdinnyc

I'm not a marketing guy but I would think this is...

I'm not a marketing guy but I would think this is true. If the rebranding effort is not supported by a better customer experience, then the rebranding effort is probably going to sound flat. In...
Jun 21, 16, 3:00 pm
Replies: 135
Views: 19,859
Posted By cmdinnyc

I only read the slides, but given how it was...

I only read the slides, but given how it was presented it looks like they want to cut buffers to improve the bottom line. I see it as contradictory as well. You have to optimize on one or the...
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