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Search: Posts Made By: hockeyinsider
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Apr 14, 19, 5:12 pm
Replies: 216
Views: 62,433
Posted By hockeyinsider

Gary Leff at View from the Wing picked this up. I...

Gary Leff at View from the Wing picked this up. I disagree with him slightly because he says Marriott upgrades are limited to a "standard" suite when that's a legacy Starwood-thing:



I agree...
Apr 14, 19, 3:53 pm
Replies: 184
Views: 13,983
Posted By hockeyinsider

I think the issue at the J.W. Marriott Cancun is...

I think the issue at the J.W. Marriott Cancun is that management has decided no suites are in the upgrade pool. The only exception are SNAs, which the property doesn't process. Yes, the property can...
Apr 14, 19, 2:45 pm
Replies: 184
Views: 13,983
Posted By hockeyinsider

It really doesn't matter since Ritz-Carlton is...

It really doesn't matter since Ritz-Carlton is the only property exempt under the terms and conditions from extending access to a non-complimentary club lounge if you're upgraded.
Apr 14, 19, 2:34 pm
Replies: 161
Views: 34,526
Posted By hockeyinsider

I stayed here again. I've become a regular over...

I stayed here again. I've become a regular over the past few months as the rates have really dropped to the point where they are competitive with the off-airport hotels. I've regularly seen the...
Apr 14, 19, 2:27 pm
Replies: 200
Views: 27,459
Posted By hockeyinsider

Hopefully, that won't happen as Chesapeake...

Hopefully, that won't happen as Chesapeake Hospitality is the third-party management company for the Marriott whereas the Delta is managed by Crescent Hotels & Resorts. Crescent also manages the...
Apr 14, 19, 2:23 pm
Replies: 194
Views: 18,415
Posted By hockeyinsider

Why? This property's general manager has made it...

Why? This property's general manager has made it clear he intends to honor the reservation. I'm sure he found another sucker willing to voluntarily cancel their reservation.
Apr 14, 19, 2:23 pm
Apr 14, 19, 2:21 pm
Replies: 216
Views: 62,433
Posted By hockeyinsider

This is pretty much true for all of Mexico. I...

This is pretty much true for all of Mexico. I wonder if a $100 tip to the concierge or bellman would have gotten you a better room. I've never tipped the front desk clerks so I don't know if that's...
Apr 14, 19, 2:17 pm
Replies: 200
Views: 27,459
Posted By hockeyinsider

I stayed here again. I was upgraded to a...

I stayed here again.

I was upgraded to a suite three days before arrival and my ambassador status was recognized at check-in.

I wasn't charged the parking fee, although the front desk never...
Apr 14, 19, 10:53 am
Replies: 216
Views: 62,433
Posted By hockeyinsider

This is just outrageous since you've already paid...

This is just outrageous since you've already paid for a Club 91 level room.

You definitely need to escalate this with Marriott. I would call back and ask for a supervisor. You're entitled to the...
Apr 14, 19, 10:45 am
Replies: 194
Views: 18,415
Posted By hockeyinsider

Yes, but weren't his reservations over different...

Yes, but weren't his reservations over different days that weren't necessarily consecutive? So, they may accomodate him the first and fourth nights but not the second and term or whatever.
Apr 14, 19, 5:41 am
Replies: 118
Views: 22,502
Posted By hockeyinsider

You were ripped off. ...

You were ripped off.

https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1957120-replacement-benefit-when-wi-fi-included-resort-fee.html
Apr 14, 19, 4:40 am
Replies: 194
Views: 18,415
Posted By hockeyinsider

It has to be a "comparable" property. And if I...

It has to be a "comparable" property. And if I remember, he has multiple reservations, so it's $200 plus points per reservation.
Apr 14, 19, 4:39 am
Replies: 8
Views: 728
Posted By hockeyinsider

That's hogwash. But don't forget: You are...

That's hogwash. But don't forget: You are entitled to a replacement or alternative amenity, if the resort fee includes internet access. I'm guessing a faux resort such as this would just waive the...
Apr 14, 19, 4:37 am
Replies: 184
Views: 13,983
Posted By hockeyinsider

You should politely ask for the front office...

You should politely ask for the front office manager or operations director. This is noncompliance.

The problem is by not shaming them the property may make an exception for you but not actually...
Apr 14, 19, 4:27 am
Replies: 118
Views: 22,502
Posted By hockeyinsider

If you read the terms and conditions, a property...

If you read the terms and conditions, a property could argue a "continental breakfast" is compliant if they aren't a resort. But, it's pretty clear the intent of the provision in the terms and...
Apr 12, 19, 4:33 pm
Replies: 108
Views: 34,899
Posted By hockeyinsider

Flew into tiny Pellston (PLN), which has a...

Flew into tiny Pellston (PLN), which has a corporate branch. I received both a text message and an email message before my flight left Detroit notifying me that I had been assigned a 2019 Chrysler...
Apr 12, 19, 4:13 pm
Replies: 2,968
Views: 987,420
Posted By hockeyinsider

https://cimg2.ibsrv.net/gimg/www.flyertalk.com-vbu...

https://cimg2.ibsrv.net/gimg/www.flyertalk.com-vbulletin/2000x1163/screen_shot_2019_04_12_at_6_13_11_pm_4abd276f4764fb4f464f8a53bff1431cf80ca98a.png
Apr 12, 19, 1:20 pm
Replies: 179
Views: 18,148
Posted By hockeyinsider

Or reduce armrest width, legroom, or whatever...

Or reduce armrest width, legroom, or whatever else they fancy.
Apr 12, 19, 12:03 pm
Replies: 170
Views: 41,496
Posted By hockeyinsider

You get breakfast for yourself and one person. ...

You get breakfast for yourself and one person.

No other vouchers.

Be sure to also ask for a replacement amenity as the resort fee includes wireless internet access.

See here:...
Apr 12, 19, 11:48 am
Replies: 62
Views: 24,670
Posted By hockeyinsider

So, a carry-on bag then?

So, a carry-on bag then?
Apr 12, 19, 11:34 am
Replies: 179
Views: 18,148
Posted By hockeyinsider

To paraphrase Ronald Reagan, I am paying for this...

To paraphrase Ronald Reagan, I am paying for this seat.
Apr 12, 19, 10:53 am
Replies: 179
Views: 18,148
Posted By hockeyinsider

Americans are just too fat. Just admit it. You...

Americans are just too fat. Just admit it. You know it's true.

Two-thirds of Americans are overweight or obese. If they weren't so fat they would fit just fine.

Dutch men are, on average, the...
Apr 12, 19, 10:29 am
Replies: 179
Views: 18,148
Posted By hockeyinsider

Really? The "whole point" of comfort-plus is...

Really? The "whole point" of comfort-plus is using a laptop?

And who uses a laptop anymore?

I thought all the cool kids used their tablets and smart phones.

I'm in first-class or...
Apr 12, 19, 10:21 am
Replies: 179
Views: 18,148
Posted By hockeyinsider

If we're concerned about passengers in second and...

If we're concerned about passengers in second and third classes (aka comfort-plus and main cabin) using their laptop computers then we better get rid of the middle seat because using a computer will...
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