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Search: Posts Made By: Snowdevil
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Mar 25, 20, 6:55 pm
Replies: 51
Views: 5,478
Posted By Snowdevil

That's assuming the filing carrier can secure DIP...

That's assuming the filing carrier can secure DIP financing, and not every airline would be able to do that.
Mar 18, 20, 5:33 pm
Replies: 5
Views: 556
Posted By Snowdevil

Yes; while we'd still like people to not all call...

Yes; while we'd still like people to not all call at once - hence the request to only call if you're traveling within the next 72 hours - your call won't be turned away if your travel is next week.
Mar 18, 20, 2:21 pm
Replies: 5
Views: 556
Posted By Snowdevil

Right now you should be able to get through...

Right now you should be able to get through without much of a wait; the longest wait time right now is about 5 minutes. MVPs/Golds/G75K members are getting straight through without any delay at all.
Mar 17, 20, 2:51 am
Replies: 38
Views: 4,490
Posted By Snowdevil

The handling time for calls and chat/texting can...

The handling time for calls and chat/texting can be around the same, although chat agents are usually handling 2 chats at a time, making them more efficient in many respects. Having said that, when...
Mar 13, 20, 10:32 am
Replies: 20
Views: 1,653
Posted By Snowdevil

On a normal weekday, between phones and chat, res...

On a normal weekday, between phones and chat, res agents may have approximately 28-32K total “calls” offered to them.

Yesterday alone, that number topped NINETY THOUSAND.
Feb 13, 20, 10:58 am
Replies: 542
Views: 70,193
Posted By Snowdevil

Consider the source.

Consider the source.
Jan 21, 20, 9:05 am
Replies: 33
Views: 4,929
Posted By Snowdevil

AS won't move until February 5th.

AS won't move until February 5th.
Dec 21, 19, 12:16 am
Replies: 38
Views: 6,412
Posted By Snowdevil

I'm splitting hairs a bit, but "direct" means...

I'm splitting hairs a bit, but "direct" means same airplane and flight number, but it does make at least one enroute stop. So it's certainly possible that a flight operated ANC-SEA-MIA, although I...
Dec 14, 19, 4:56 pm
Replies: 50
Views: 6,993
Posted By Snowdevil

I'm really sorry, but I'm afraid the agent or...

I'm really sorry, but I'm afraid the agent or agents who did this were trying to be helpful, but were not doing what they were meant to. Accepting credit cards via chat, even just verifying the last...
Dec 8, 19, 12:28 am
Replies: 50
Views: 6,993
Posted By Snowdevil

It's more about maintaining compliance with...

It's more about maintaining compliance with payment card industry standards, but AS will be testing a new feature in the coming months where chat agents can engage in transactions that require...
Oct 25, 19, 12:00 pm
Replies: 19
Views: 3,039
Posted By Snowdevil

M&A activity to solve a problem of 35 missing...

M&A activity to solve a problem of 35 missing airframes, all of which will be back in the air within 90 days, is the most Wall Street idea ever.
Oct 1, 19, 10:05 am
Replies: 29
Views: 3,050
Posted By Snowdevil

You honestly believe that AS - a much, much...

You honestly believe that AS - a much, much smaller company - spends more on marketing their app than DL does?

Does B6 - an even smaller company - also do this, since their app scores higher than...
Sep 30, 19, 2:23 pm
Replies: 29
Views: 3,050
Posted By Snowdevil

That may be your opinion, but the data doesn't...

That may be your opinion, but the data doesn't support your claim. The AS app scores a rating of 4.9 out of 5 in the Apple App Store, better than every other U.S. carrier except for B6, which is...
Sep 27, 19, 4:01 pm
Replies: 29
Views: 3,050
Posted By Snowdevil

Around 90% of agents work from home, with a...

Around 90% of agents work from home, with a requirement to work in the office once per month. While they're all based in either the Phoenix, Seattle, and Boise call centers, agents can live anywhere...
Sep 27, 19, 3:58 pm
Replies: 28
Views: 6,348
Posted By Snowdevil

I'm just shocked that the media didn't say,...

I'm just shocked that the media didn't say, "Alaskan Airways" or some other form of anything EXCEPT "Alaska Airlines" in their report!
Sep 1, 19, 5:25 pm
Replies: 199
Views: 23,529
Posted By Snowdevil

Just not enough to remain a viable, standalone...

Just not enough to remain a viable, standalone entity. But hey, details, right?
Aug 25, 19, 12:45 am
Replies: 4
Views: 789
Posted By Snowdevil

It's true, actually, although it's not a new...

It's true, actually, although it's not a new requirement. U.S. Department of Transportation regulations require that agents disclose all conditions/fare rules when selling a new ticket,...
Aug 17, 19, 3:17 am
Replies: 112
Views: 17,862
Posted By Snowdevil

He's certainly consistent, I'll give him that! ...

He's certainly consistent, I'll give him that! :D
Aug 8, 19, 11:40 am
Replies: 18
Views: 2,857
Posted By Snowdevil

Mechanical cancellations on the day of travel are...

Mechanical cancellations on the day of travel are handled differently than a routine schedule change weeks or months ahead.
Aug 6, 19, 7:16 pm
Replies: 50
Views: 6,993
Posted By Snowdevil

Thanks for the feedback! Crediting miles can only...

Thanks for the feedback! Crediting miles can only be done via Customer Care since they use a different system than the Reservations Agents do, but chat will be coming to Customer Care in our next...
Aug 6, 19, 1:50 pm
Replies: 43
Views: 5,309
Posted By Snowdevil

Interesting how you're quick to point out even...

Interesting how you're quick to point out even the slightest failures by AS, but a situation that quite literally created headlines around the world when another airline stranded a planeload of their...
Aug 6, 19, 1:22 pm
Replies: 50
Views: 6,993
Posted By Snowdevil

Agents should be able to help with just about...

Agents should be able to help with just about anything, provided it doesn't require a form of payment. Side note - Web Chat is now turned up to a 100% offer rate at the "Contact Us" page of...
Aug 3, 19, 11:31 am
Replies: 50
Views: 6,993
Posted By Snowdevil

Yes, the chat offering is still throttled to be...

Yes, the chat offering is still throttled to be offered to only 50% of site visitors right now. We're scheduled to assess readiness early next week to make the final go/no-go decision to turn this up...
Aug 3, 19, 1:12 am
Replies: 50
Views: 6,993
Posted By Snowdevil

Can you tell me when that was? We had a network...

Can you tell me when that was? We had a network outage that impacted our ability to process chat interactions, but it has since been restored.
Aug 3, 19, 1:10 am
Replies: 50
Views: 6,993
Posted By Snowdevil

Due to some unexpected issues, the Web Chat...

Due to some unexpected issues, the Web Chat offering is still "throttled" to 50% of visitors, but this will be remedied in the coming week or two.
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