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Jun 27, 20, 11:31 am
Replies: 313
Views: 38,696
Posted By Frequentflyer99

My data points :- I had 3 cancellations...

My data points :-

I had 3 cancellations mid-March of miles tickets. Miles posted back straight away on all 3 tickets.

1. I got the refund calculation on 23 June and it was credited to my Amex...
May 27, 20, 12:48 pm
Replies: 18
Views: 2,414
Posted By Frequentflyer99

If you want something in writing send them a...

If you want something in writing send them a Whatsapp message. It is quite slow (2-3 days for a reply) but they are helpful and will give you a confirmation in writing. The Whatsapp number is +44 344...
May 26, 20, 2:15 pm
Replies: 108
Views: 12,098
Posted By Frequentflyer99

Maybe this is worth resurrecting - or not :) ??

Maybe this is worth resurrecting - or not :) ??
May 26, 20, 2:11 pm
Replies: 313
Views: 38,696
Posted By Frequentflyer99

Thats very good news if the refund appears ! It...

Thats very good news if the refund appears ! It suggests they are stretching things out to the full 90 days. Can you please update us as appropriate ?
Apr 29, 20, 1:08 am
Replies: 322
Views: 59,876
Posted By Frequentflyer99

Thanks for this, which is what I had done in the...

Thanks for this, which is what I had done in the past. I just want to check that AA has not followed BA's example and changed the website, to route pax into accepting a credit voucher which then bars...
Apr 28, 20, 4:44 am
Replies: 322
Views: 59,876
Posted By Frequentflyer99

Apologies not to have trawled through all the...

Apologies not to have trawled through all the posts but a quick question: I have a (very expensive) fully refundable ticket for much later in the year that I need to cancel. When I get to the...
Apr 6, 20, 12:32 pm
Replies: 313
Views: 38,696
Posted By Frequentflyer99

Are VS currently paying out on agreed refunds ?

I have 3 VS Miles bookings, 2 of which were cancelled by VS and one of which I cancelled myself. I requested the refunds on Whatsapp chat, which worked well and I have an on-screen record confirming...
Apr 5, 20, 9:44 am
Replies: 24
Views: 5,340
Posted By Frequentflyer99

I appreciate that social distancing would impose...

I appreciate that social distancing would impose a huge economic burden on the airlines, but they are surely not filling their aircraft up and expecting people to sit 10 abreast (or whatever the...
Mar 27, 20, 4:48 pm
Replies: 16
Views: 3,438
Posted By Frequentflyer99

The HK govt publishes a daily list of affected...

The HK govt publishes a daily list of affected flights involving known HK cases, giving a lot of detail inc the seat nos of affected pax.. There is a link to it in another thread.

Not sure of...
Mar 26, 20, 5:36 am
Replies: 1,910
Views: 461,785
Posted By Frequentflyer99

It's bizarre that they were so quick to be uber...

It's bizarre that they were so quick to be uber generous after the IT meltdown (2 yrs free renewal offered within a few days of the incident) yet are being so slow on this. Of course the circs are...
Mar 20, 20, 2:49 pm
Replies: 4,757
Views: 570,104
Posted By Frequentflyer99

For those with Avios bookings, do not assume that...

For those with Avios bookings, do not assume that following down the voucher route is the right course. I did so on 3 bookings today. As the first was in 2 days time, I called up to double check that...
Mar 19, 20, 11:08 am
Replies: 192
Views: 39,039
Posted By Frequentflyer99

I have just been offered a full refund for a...

I have just been offered a full refund for a miles booking LHR-MIA this Sat (which is cancelled) and also for the return, which is on a different ticket and has not yet been cancelled. The agent...
Mar 19, 20, 9:51 am
Replies: 4,757
Views: 570,104
Posted By Frequentflyer99

Quick q. that I haven't seen explicitly answered....

Quick q. that I haven't seen explicitly answered. If I cancel an Avios booking and follow the default voucher page route, do the Avios post back automatically (immediately or subject to an admin...
Mar 19, 20, 4:24 am
Replies: 192
Views: 39,039
Posted By Frequentflyer99

I have been watching and at the moment they seem...

I have been watching and at the moment they seem to be cancelling the MIA flights 48 hrs ahead. My flight on Sat has just been cancelled overnight Weds / Thurs, although I did get an advice notice...
Mar 18, 20, 2:50 pm
Replies: 192
Views: 39,039
Posted By Frequentflyer99

Can anyone clarify whether any action is needed...

Can anyone clarify whether any action is needed in relation to a Miles booking cancelled by VS ? Once cancelled, is it safe to do nothing and just wait for the refunds of Miles and taxes / fees ?
Mar 18, 20, 9:44 am
Replies: 192
Views: 39,039
Posted By Frequentflyer99

Does anyone know whether the Request a Refund...

Does anyone know whether the Request a Refund form at https://www.virginatlantic.com/refunds/refundsHomeAction.action applies to miles award bookings?
Mar 18, 20, 6:02 am
Replies: 192
Views: 39,039
Posted By Frequentflyer99

Deleted pending clarification of the cancellation...

Deleted pending clarification of the cancellation policy
Mar 17, 20, 1:41 pm
Replies: 108
Views: 12,098
Posted By Frequentflyer99

I have just re-joined and I was only 6078. ...

I have just re-joined and I was only 6078. Perhaps I have some hidden Ocado status, that bumps me up the queue. Wow, I must appreciate the little bonuses that life throws me at the moment :)
Mar 17, 20, 12:11 pm
Replies: 108
Views: 12,098
Posted By Frequentflyer99

Logged out of Ocado again and now trying to get...

Logged out of Ocado again and now trying to get back on for the nth time today :-

"You are in a virtual queuePlease wait here - don’t close or refresh this page.

You are position 4598 of 6571....
Mar 17, 20, 11:56 am
Replies: 4,757
Views: 570,104
Posted By Frequentflyer99

Can anyone clarify how the system is currently...

Can anyone clarify how the system is currently meant to be operating ?

I have a number of upcoming Avios bookings that I want to cancel completely. I don't mind taking a hit on the usual canx...
Mar 17, 20, 10:57 am
Replies: 108
Views: 12,098
Posted By Frequentflyer99

Please keep the humour coming !!! Now 6 hrs...

Please keep the humour coming !!! Now 6 hrs since i started to try and edit my Ocado order and still not managed. When I do, I think I will add several litres of spirits to anaesthetise me against...
Mar 17, 20, 6:34 am
Replies: 1,910
Views: 461,785
Posted By Frequentflyer99

Let's think back to the extremely generous 2 yr...

Let's think back to the extremely generous 2 yr status extensions given after the computer meltdown a few years back, and assume that BA will know what to do in this situation. The world yesterday...
Mar 17, 20, 6:23 am
Replies: 108
Views: 12,098
Posted By Frequentflyer99

Lighthearted stress-relieving thread (loosely BA connected ...)

I hope that the mods will show some flexibility and allow a thread aimed at relieving some of the current stresses, which may be particularly welcomed by those who are self-isolating rather than...
Mar 17, 20, 5:24 am
Replies: 4
Views: 1,035
Posted By Frequentflyer99

I have a variant on this theme. Booked with...

I have a variant on this theme. Booked with Avios SJU - MAD - LHR, both flights on IB metal and on a single ticket, departure in 7 days time.

IB have cancelled SJU-MAD and at the same time made...
Mar 14, 20, 6:38 am
Replies: 3
Views: 448
Posted By Frequentflyer99

Check your booking. I have 2 SJU-MAD-LHR...

Check your booking. I have 2 SJU-MAD-LHR bookings. I received an e-mail notice of change of timing of one of the MAD-LHR legs,so decided to check the bookings. In fact the SJU-MAD sectors have...
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